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ALEKO Reviews

3.9 Rating 3,356 Reviews

96 %

of reviewers recommend ALEKO

Company Reviews

Product Reviews

3.9

Based on 3,356 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

ali.marks@alekoproducts.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 26th February 2024

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd September 2023

ALEKO 5 star review on 21st September 2023

ALEKO 5 star review on 20th August 2023

ALEKO 5 star review on 20th August 2023

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After several phone call to tech support and customer service, we finally found out that our gate opener needed batteries (We were told it did not several times). Upon receiving the batteries, so far it works (just received the batteries today.”

Thank you for your review. I would love to assist you in the best way possible. You can always give us a call (243)246-8222 Or you can email us sales@alekoproducts.com Please let me know if you would like us to contact you. Thank you, ALEKO

“The double gate I ordered arrived with excellent packaging. As it was installed, I noted several areas of surface rust on the gate. I emailed the customer service two separate times to resolve the matter and received no call back. When I called to speak to someone, I was immediately placed on hold for more than 10 minutes. Clearly, customer aftercare is not a priority to this company.”

“I bought and paid for “hot tub filters” for the hot tub purchased from Aleko. I am still waiting after two months for those filters that are on backorder. The hot tub turns off after three days to clean the filter if you fail to perform cleaning before that time. That means the water has to be re-heated before use. The hot tub is easy to set up and start using.”

Thank you for your feedback, Please let us know what we can do to turn your negative experience in to a positive one. We would love to assist you in rectifying this. Thank you.

“Ordered a motorized 12x10 Awning and had everything delivered except the motor part. I hired contractors and an electrician for the installation and they had to stop when they noticed that the motor was missing. I called Aleko and they did give me a $15 refund and told me I should receive the motor in 2 days and would email me a tracking number. As of right now I have not received a tracking number and worried they still haven't shipped it out yet. You would think they would overnight the shipping, but they didn't.”

“It’s no proper working, before of this I used two electric sandier porter-cable. Model 7800-4.7amp. I know it’s expensive,but worthable, you’re product is useless for me.i just waste my money.sorry for this,but it’s true.if you have any kind of above mentioned electric sander (porter-cable)7800-4.7amp Please send me sample. Thx”

“The Pop-up Bike Storage Tent came without instructions as to how to assemble it. That seems to be a big oversight, and cost us extra time figuring things out when simple instructions would have made it easy. The package did contain illustrations as to how to fold the tent to put it away, which is nice, but assembly illustrations were needed also.”

“We have spent alot of money in Aleko products (gates, gate openers). They work only for one year and then they will start to fail. Garantee used to be two years but, now they give you only one years (wonder why?) Not good product for the money you pay.”

“I haven't even received my product yet. When I tracked it it was supposed to be here days ago. Now when I track it says it isn't coming until next week.”

“get AMERICAN MADE”

“I put the rack together, easy enough. The front bar can only hold 6 women’s pants, otherwise it tips over. Back top bar can hold more. Disappointed that the front bar can not hold more pant.”

Hello, Thank you for your feedback. I do apologize for the issues encountered. ALEKO would never send out return product but I do greatly apologize that it was not received in the best shape. If anything does end up being missing please let us know as we would like to help you turn your negative experience in to a positive one. Thank you.

“You call this place it takes about an hour to get to a person. Communication with this company is very poor”

“One product i receive used”

“I am very dissatisfied with the product which was shipped defective and the customer service in trying to get resolution to the issue. I have been waiting days for an answer to emails and phone calls. The hot tub is not functional. The heater does not work according to the description on the website and then the tub deflated and leaked all over my floor. Four phone calls, three disconnects and an "I'll call you back" all today from customer service. Tech support does not know how their own products are supposed to function and have to email the factory in China to get information.”

“The boxes the panels and clamps were in are ripped and torn. One panel has a wire broken loose on the bottom of the panel , one panel has the wire bent, and 8 of the clamps are missing. While it appears to be a good product the packing, handling and shipping are very poor. When I called Customer Service to make a report they would not even talk to me until I sent pictures of the damaged and missing parts. Just how do you take pictures pf parts that aren't there?”

Hello, Thank you for your recent feedback. I do apologize about the issues you have encountered. When customers contact us about missing products, we request pictures of the products you did receive, so we are able to visually see what you are missing. Please let us know what we can do to better your experience. Thank you.

“Bought and installed a 16 X 10 Aleko awning in July. I purchased it through Amazon as Aleko had none in stock. In two months the bolts used to secure the arms and the bolts on the mounting hardware have rusted. The awning also makes a noise like it's binding when opening, I hope the pins on the arms aren't rusting. I'm sorry I didn't spend a little more and buy an awning from a company that uses better quality materials.”

Hello, Thank you for your feedback. I do greatly apologize for the issues you have encountered with our company. Please let me know what we can do to further assist you in making this a positive experience. Thank you.

“Circuit board I purchased did not work. When applied power noting worked.”

Hello, Thank you very much for your feedback. I am very to hear about your experience upon receiving our product. Aleko does have a 1 year warranty in case there are any issues. We can certainly replace the items for you that are missing/damages Please contact our technical team at 253-246-8222 ext 4 so they can assist you. Thank you, ALEKO

“It just arrived via FedEx. One end of the box was WIDE OPEN so I have no idea if all the parts are present or if some fell out. I won’t be able to know this until I put it together. You wrap straps around the product/box. You need to strap it lengthwise also so the box is reinforced lengthemwise, so this doesn’t happen in the future. So far, disappointed. Since I’ve never put one together I will not know what might be missing until it’s complete. Not likely to order anything from ALEKO in the future.”

Hello, Thank you very much for your feedback. I am very to hear about your experience upon receiving our product. Aleko does have a 1 year warranty in case there are any issues. We can certainly replace the items for you that are missing/damages Please contact our technical team at 253-246-8222 ext 4 so they can assist you. Thank you, ALEKO

“Attempting to get a hold of customer service was incredible. Was on hold for approximately 27 minutes the first time before I was disconnected. The second time I was on hold for about 17 minutes before I was disconnected and finally I was on hold for about 22 minutes before someone picked up. Then I was giving misinformation on two separate occasions and never received a call back when I left a voicemail regarding a delivery question.”

Hello, Thank you for your feedback. I do greatly apologize for the issues you have encountered with our company. Please let me know what we can do to further assist you in making this a positive experience. Thank you.

Hello, Thank you for your feedback. I do apologize about the experiences that you have encountered. If you could please let us know how we can better assist you in making your experience positive instead of negative. Thank you, ALEKO

“Still have not received my order”

“I NEVER go out of my way to write bad reviews but I called this place yesterday about products that I was interested in and the girl on the phone was rude and trying to rush me on the phone telling me to just come pick it up just come pick it up without even knowing what I’m asking about , so my boyfriend goes today to pick up product and he gets a dog crate that is too small and realized rite away so he walked rite back into the store to request to exchange the product but STILL give them money and BUY THE CORRECT ONE and the girl started telling him that she would not allow him to buy the CORRECT SIZE crate and that they close in 9 minutes and she didn’t want to deal with it. Like 9 minutes!!!! You can get so much done in 9 minutes and if you really care about the loyalty of your customers you would make sure they were satisfied and received the rite product! Extremely bad customer service here I will never return!”

Hello, Thank you for your recent feedback. Our goal is to provide the best customer service we can, and I do apologize that this was not met. Please let me know how we can assist to make sure you have a great experience with ALEKO. Thank you.

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ALEKO is rated 3.9 based on 3,356 reviews