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ALEKO Reviews

3.9 Rating 3,356 Reviews

96 %

of reviewers recommend ALEKO

Company Reviews

Product Reviews

3.9

Based on 3,356 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About ALEKO:

ALEKO Products was established in 2005, as a small family owned business, located in Seattle, Washington. From that time, our store has gradually grown and has now newly expanded to Canada. It is an easy, one stop shop to access all of our unique varieties of products.

Visit Website

Phone:

833-926-2323

Email:

ali.marks@alekoproducts.com

Location:

8307 S 192nd St,
8307 S 192nd St
Kent
98032

ALEKO 5 star review on 26th February 2024

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd October 2023

KFS Paula Kulhanek

ALEKO 5 star review on 22nd September 2023

ALEKO 5 star review on 21st September 2023

ALEKO 5 star review on 20th August 2023

ALEKO 5 star review on 20th August 2023

163

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Complicated awning poor instructions”

“Apple needs to get into game opener biz. This produces far from easy to install. No reason why it couldn’t be more modular and plug and play.”

“Fair enough”

“the awning is a good product, but the brackets that came with the package doesn't work where I want to hang the awning, would of been nice to know this ahead of time.”

“It was very easy to install.”

“All 12x10 products were out of stock and 4-6 weeks back ordered. Refunded money.”

“What I was looking for.”

“My service was OK due to the product being discontinued with no replacement. Thank you”

“Poor instructions for installation”

“Back ordered 2-3 week delivery CC charged early”

“Gate controller has worked great but the I have had to replace gate operators twice in four years. The plastic internal parts seem to have trouble in out hot New Mexico sun. I wish they could design this with metal gears instead of plastic.”

“Awning install directions are very poor and as noted by others, is in need of more detail and much better illustrations. Also, the drum shaft "cover" (which is actually a plastic bushing) came broken due to improper packing from china. Had to make Super Glue repairs and re-engineered the bushing to sit properly in the housing. Would not have been able to install the awing if I were not a retired mechanical engineer. Other than the poor instruction manual the broken part during transit due to poor packing design, the awning works fine.”

“purchased gate opener to replace 20 year old opener. the directions are horrible I am a contractor and have installed other gate openers. I've been on hold trying to get customer for over 1 hour listing to a recording 2 times the recording clicks and hangs up on me hoping to get to talk to live person.”

“Better instructions to put together”

“As people said, the instruction was very poor and had to watch some YouTube video to figure it out. But awning is nice and we like it!”

“Awning quality is not so great, did not last a year and arms already broken”

“its great”

“The swing gate opener works well but most parts are plastic and break easily.”

“Just received have not had time to completely open looks like it's used ( dirty spots ) and some of the seams are not glued correctly. Have been left in limbo for two days as they are waiting to decide what to do. Decided it's not their problem and I am stuck with a used defective boat terrible people to do business with.”

“Product was okay for the for the price. Installation instructions are poor and poly cord is no where as strong as the original. It looks good but I am worried that it will pull out if wind hits it as the second channel did not have a pre-made pocket for the poly cord and it is just pressed in. We will see in a month when I go camping if it holds.”

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ALEKO is rated 3.9 based on 3,356 reviews