Alexander Forbes Reviews

1.2 Rating 23 Reviews
4 %
of reviewers recommend Alexander Forbes

Write Your review

Tell us how Alexander Forbes made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Anonymous
Anonymous  // 01/01/2019
I resigned from my previous employer in Jan of 2019 and decide to withdraw my provident fund. Firstly no one called me after my resignation to advise on the process to follow to withdraw. So I called myself and started the process. Was told the funds will be in my account in 6-8 weeks. To date I am still waiting. I lost count how many times I’m calling AF for feedback and every time it’s a different story. I have run out of options now as this company does not care at all for their members and the call center agent are rude and just answer for the sake of answering. No effort has been made to resolve my problem and no one has ever tried to make contact after many promises to do so.
Helpful Report
Posted 4 years ago
terrible service. consultants will tell you different stories, no one seems to care. take your consultants for training, so they know exactly what is happening
Helpful Report
Posted 1 month ago
I have read through all these reviews and it really doesn’t get any better for these guys! Alexander Forbes , spite the almost glamorous name, it’s a poorly run entity by a so called team of so called professionals. I am now certain that if I ever have to make a choice for a financial services provider that deals with pension, retirement investment, inheritance, etc, it’s never going to be these lot of time wasters. After plenty emails sent, I still haven’t got a proper reason or response for their actions as well as the fact that they’ve upheld payments and somehow nobody has time to address the situation! Seems their automated email response works more than any of those so called Forbes employees! What a joke and excuse of a company! If you’re looking for someone to manage your pension, or your inheritance or any financial assistance one might need, Alexander Forbes isn’t the company for anyone! Do your research so you don’t have problems like many of us do with these people! Stay away, they’re useless!
Helpful Report
Posted 5 months ago
I have been tracking my claim and it said it was registered then all of a sudden its not registered. When i phoned you you are rude and unprofessional and incompetent and couldn't give details about my claim or whether its been send to tax or where i am standing with my claim it's so frustrating dealing with Alexander Forbes they really go out of their way not help you
Helpful Report
Posted 6 months ago
Submitted my divorce order in this year. Up until then I have not receive peace. It feels like they trying everything in the power not to pay. Well yesterday I received Email notification that the claim has been finalized I tried calling them so that I have a better understanding of the Email because how a claim ge finalized when I haven't received payment. Can you imagine in state of panic trying to call AF ended up holding for 20min listening to the automated voice. Emails no reply. I called again today I got to speak to someone on the 3rd try The lady told me that I was paid on the 29th of September I asked her how much it was, she said she can't tell me over the phone. Told her that I want to check and trace payment she refused. She the told me that she can only send me confirmation and the amount of money that I'm supposed to receive. That was at 08h30 today up until now j haven't received any communication. Sent Emails I boxed politely on FB . Worse part yesterday they Emailed saying that the claim has been finalized. Why is it so difficult to get answers who did they pay and how much was paid 🤔 . Wouldn't it be better to fix this soon if indeed they mistakenly payed a stranger
Helpful Report
Posted 1 year ago
Emailed team a week back regarding assisting with my fund, no response. Pathetic for a financial service provider.
Helpful Report
Posted 2 years ago
😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡from sending an incomplete tax certificate On my sars portal to sending another wrong one, when I call them for atleast 2 weeks I am made to hold the phone for 2 hours and not getting help Anyway. Even to thz hour no one has managed to refine my certification so I can submit my returns. Poorest service, your consultants do not care about your customers.
Helpful Report
Posted 2 years ago
been holding for 21 minutes just to aske them to email me a statement , i mean realy , we are intrusting AF with our money and they just have a care free attitude
Helpful Report
Posted 3 years ago
Alexander Forbes is rated 1.2 based on 23 reviews