“THE ONLY PERSON TO ASK TO SPEAK TO AT ALEXANDER FORBES IS BONGANI AS HE KNOWS HOW TO CONDUCT HIMSELF WELL ON THE PHONE. OTHERS NEED TO BE TRAINED TO TALK TO CLIENTS IN A WAY THAT CALMS THEM DOWN AFTER BEING FRUSTARTED BY THE WAY THEY DO THEIR BUSINESS.”
“My daughter's father died in 2021 and we submitted a claim. Even today, they haven't processed the claim. They don't even respond to emails. These people don't care, terrible service.”
“Administrator Daniel Iipinge from Windhoek is not honest at all. Everytime you call, its a different story. Why only start working on a claim when the client follows up. Service delivery at its worst. Alexander Forbes get your house inorder!”
“I don't no how many time I've sent emails enquiring about my claim the constants tell different stories.. Its been six weeks now. Why do I need to get lawyers to get my money from alexfobes no one is taking care about my queries. I checked on the af connect app still my claim is not registered. Thjs company is poor”
“terrible service. consultants will tell you different stories, no one seems to care. take your consultants for training, so they know exactly what is happening”
“I'm disappointed. It's about to be 3 months now and I have not received a payout, consultants are just clueless, they tell me different stories. They seem to not care at all. They no sense of urgency to help their clients! How long should I wait? a year?”
“Very poor service, my last contribution was made to you guys from my previous employee on the 10th of December yet the funds were only requested for disinvestment today, what were you'll doing for 21 days. My last day at work was on the 1st of November so no income since then. I hope you think if this when you having a fancy lunch or taking your kids shopping knowing you deprived a family of this. Unbelievable behavior from a company we trust with our hard earned money.”
“Every single phone call for the past 3 months they have said they can't do anything it's still processing. But no more details can be given. Everything is processing. Noone is helpful or gives more info. How many more months must we wait for everything to be done processing?”
“Im writing on behalf of my mother who retired in march of 2023 and is still waiting to this day for her pension payout from alex forbes. you email they send some stupid reply please fill out form x which you have filled out 4 times already? she has lost out on months of interest as you people have snowballing the process. absolute incompetence next step we go to our attorneys”
“I changed jobs on the 29th of September, (last working day at my previous job)
I had a small amount in my AF funds and chose to withdraw this amount.
It is now the 21st of November and nothing has been paid out or even processed.
I have been following up for 3 weeks, and I just am not getting anywhere. I follow-up everyday, and I just get ignored on email and when I ohone, I am told that my query has been escalatedand I need to phone back the next day. I have been dealing with numerous people and unfortunately no one has been helping me in a proper manner, just as I think I am getting somewhre, communication stops on Alexander Forbes side, I am now sick and absolutely tired of following up.
It is extremely frustrating to deal with the customer service department, as I am not being heard, nor helped.
This has become an exhausting exercise that I do not have time.”
“My last working day at Fidelity ADT was 29 September 2023, I received feedback my withdrawal will take 4-6 weeks, however, I am withdrawing some funds, and transferring the rest, when I call the contact center for feedback, they keep telling me they are awaiting the ROT, my broker has sent it twice already on 30 October 2023 and 6 November 2023 to adtadmin@alexforbes.com. Is the admin department not updating the feedback? The contact center escalated the matter as well on Monday, but still, no feedback. I am busy getting very upset.”
“I have read through all these reviews and it really doesn’t get any better for these guys! Alexander Forbes , spite the almost glamorous name, it’s a poorly run entity by a so called team of so called professionals. I am now certain that if I ever have to make a choice for a financial services provider that deals with pension, retirement investment, inheritance, etc, it’s never going to be these lot of time wasters.
After plenty emails sent, I still haven’t got a proper reason or response for their actions as well as the fact that they’ve upheld payments and somehow nobody has time to address the situation! Seems their automated email response works more than any of those so called Forbes employees!
What a joke and excuse of a company!
If you’re looking for someone to manage your pension, or your inheritance or any financial assistance one might need, Alexander Forbes isn’t the company for anyone! Do your research so you don’t have problems like many of us do with these people!
Stay away, they’re useless!”
“I have been tracking my claim and it said it was registered then all of a sudden its not registered. When i phoned you you are rude and unprofessional and incompetent and couldn't give details about my claim or whether its been send to tax or where i am standing with my claim it's so frustrating dealing with Alexander Forbes they really go out of their way not help you”
“I have been struggling for WEEKS to get my tax certificate from Alex Forbes for contributions made to the fund during my employment and tax year. The consultants replying to emails (when they even do) say that the certificate is unavailable because I transferred my fund. HOW CAN THIS BE. THESE WERE CONTRIBUTIONS MADE PRIOR TO LEAVING THE FUND. SEVERE INCOMPETENCE. THIS IS A ROUTINE TAX CERTIFICATE.”
“No sense of urgency, submitted documents December and now when I call I'm not answered or being sent from one department to onother
No exact turn around time ..email ignored ,when I re send email for follow up ,same email shows out of office.*worrying *”
“Submitted my divorce order in this year. Up until then I have not receive peace. It feels like they trying everything in the power not to pay. Well yesterday I received Email notification that the claim has been finalized I tried calling them so that I have a better understanding of the Email because how a claim ge finalized when I haven't received payment. Can you imagine in state of panic trying to call AF ended up holding for 20min listening to the automated voice. Emails no reply. I called again today I got to speak to someone on the 3rd try The lady told me that I was paid on the 29th of September I asked her how much it was, she said she can't tell me over the phone. Told her that I want to check and trace payment she refused. She the told me that she can only send me confirmation and the amount of money that I'm supposed to receive. That was at 08h30 today up until now j haven't received any communication. Sent Emails I boxed politely on FB . Worse part yesterday they Emailed saying that the claim has been finalized. Why is it so difficult to get answers who did they pay and how much was paid 🤔 . Wouldn't it be better to fix this soon if indeed they mistakenly payed a stranger”
