“Unfortunately I received a faulty Ari bag. The lining ripped after only a few uses. This should not happen on a bag that costs over $300 on sale ($399rrp) but I understood that these things happen sometimes.
I wanted the same bag again, so I contacted Alf customer service to ask if I could send the faulty one back and receive a new one. They told me that I was unable to get a replacement as i had purchased it when it was 20% off and that they were now full price again.
Alf customer service were also quite poor at replying to emails. I did receive a refund 2 weeks after sending it back, but I am disappointed in the whole process.”
“Bag is awesome, great size and material feels durable. Disappointed the pram straps don’t come with the bag especially when it’s pictured with them. But written in small print they need to be purchased seperate.”
“I purchased a bag as a gift for a girlfriend but it arrived with the internal pocket torn away (or not properly sewn) to the bag, so I had to mend it myself which was dissappointing.”
“I purchased the tan Ari. Absolutely beautiful!! The quality is lovely. I haven't used as yet however I cant wait to get it out and about. Such a beautiful and practical baby bag that is beautiful and can double as a handbag!”
