Alfa Travel Reviews

3.6 Rating 240 Reviews
63 %
of reviewers recommend Alfa Travel
3.6
Based on 240 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
On-time Delivery
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.4 out of 5
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Phone:

08451 305666

Email:

sales@alfatravel.co.uk

Location:

Alfa Travel Ltd Euxton Lane Euxton Chorley
Lancashire
PR7 6AF

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Be Careful if you book with this company.I booked a coach holiday by phone took out insurance as advised. I did not receive any documents from them apart from the tickets near to the holiday. The day before the holiday I became unwell high temperature etc. I checked Alpha travel information which said if you were feeling unwell not to travel. It did not say if you do not travel you will loose your holiday money. I contacted the insurance company and because I did not have a positive PCR test I was not covered. I did query with Alpha travel I had not received my invoice I was told they had problems with their post. To date i have not received any information about the insurance I paid for not had the opportunity to read terms and conditions. Alpha now say they did send the documents and invoice. Customer service very unhelpful. They refuse to comment on the fact that they advise not to travel if unwell but does not say you will loose your holiday and money. I have not had my holiday and lost every penny I paid for it. I will never travel with this company again.
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Posted 2 years ago
Had a really nice break in Newquay Cornwall 25/10/21 -29/10/21. From the moment our cases were put on board everything was taken care of. Driver John was chatty , knowledgeable and helpful. Food and staff in the hotel were lovely. Trip included entry to Eden project so was really good value.Had a really enjoyable break and will definitely be using your company again
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Posted 2 years ago
Coach company Grayway contracted by Alfa Travel for Torquay holiday, Hotel Metropole, September 2021 with extremely rude and disrespectful driver Geoff! Geoff left early on one of the included day trips leaving us behind and when telephoned by the hotel reception, refused to turn back to collect us even though he’d only been gone a few minutes saying he was on a duel carriageway which was later disproved by the couch tachograph. When we approached Geoff and asked why he’d left early and not returned he became extremely petulant, was rude and aggressive in manner showing no concern whatsoever regarding our spoiled day and even laughed saying we owed him an apology before walking away. Alfa passed our complaint on to Grayways Management who took no action saying that their braver was a jovial character and refused to take the complaint seriously and offered no apology saying only they considered it out of character. Alfa eventually offered us £10.00 each, total £20.00, in compensation for the missed trip saying they will monitor the driver Geoff in future. We are appalled at the apathetic attitude by the Grayway management to our complaint and their protective stance toward their driver which we find totally inconsiderate as well as unprofessional. We are in our 70s and 80s and found this very upsetting and distressful on what should have been a relaxing and carefree holiday and feel that the driver Geoff let’s the side down against Alfa’s own, employee drivers who have always been pleasant, courteous and helpful. Truly. Mr Stephen Taylor. Southport.
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Posted 2 years ago
Wonderful holiday in Cromer. 7 day trip, hotel was dated but right on Seafront opposite Pier. Rooms comfortable, food fantastic, service and staff excellent. Only one of the Bar Staff was quite surly, other than him everyone was friendly, efficient and helpful. They dealt with a potential COVID issue with a chap on our coach with compassion and discretion, couldn’t have asked for more. Was our first Alfa holiday and won’t be our last, miles better (and a good deal cheaper) than our last trip with Shearings a couple of months ago!
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Posted 2 years ago
will never never travel with this company again.hotel in weston super mare was awful.anchor head.only good thing about hotel was the hot water.we couldnt visit the baths in bath as we had to prebook.cheddar caves shut so no point going there.in fact the driver said he could take us half way but we would have to walk back down.bristol would have been better if dropped nearer to the shopping centre.did write to alfa to complain about hotel but they werent going to refund any money.i wont be recommending the holiday or the coach company.this was meant to be a holiday for my mum and i.she was so disappointed.
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Posted 2 years ago
We have just come back from a week's holiday at the Cumberland Hotel, Scarborough, what a great holiday, and a great hotel, well recommended, nicely decorated throughout, comfy rooms,excellent staff, good food,I am Gluten Free,and they had everything to suit my needs,a good choice every mealtime,including bread rolls and toast ,and a great choice of sweets ! Rooms don't have a sea view,as they face a park on both sides ,only a short walk into the town centre,train and bus station! You can get a but direct into Whitby ,takes an hour !
Alfa Travel 5 star review on 13th October 2021
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Posted 2 years ago
Tell us how alpha made us happy well was exactly the opposite we went to London was told we would be taken around the capital by a tour guide that never happened after booking this holiday our hotel was changed 3 times the holiday inn was in stevenage miles away the hotel was very clean and comfortable but the evening meals were disgusting the breakfast were very nice and the hotel staff were very friendly no issues with them just the evening service we were about over an hour away from the capital if not more we did not get what we were promised and paid for as a good will gesture they have offered us a measly 20 10 pound each insulated is the word they breached their contract failed to give us what they promised
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Posted 2 years ago
Only my Second Trip with Alfa this time Scarborough for five days From the start to the end Fantastic From the Coach in the Hotel to the days out The Cumberland Hotel was brilliant The Service The Food to the Bar Staff Very Friendly cant do enough for you really helpful went out the way to help people and the Entertainment was good too I have booked my next trip there for next year as it was that good cant wait to get back again Lee
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Posted 2 years ago
Holiday to Dunoon a total disaster.Nothing to do there and unable to get meal in hotel at lunchtime. It took 12hours to get from yorkshire to Dunoon. Following morning it was 7am start to Arran,and Saturday was trip to Cumbrae , agai n nothing much there .Covid found in hotel. Not Alfa's fault, but bar closed, no local pubs. Ended up watching tv. Could have done this at home.
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Posted 2 years ago
trip to highlands, 4th september, the holiday was awful, hotels awful, had to carry your own suitcases at the reading change over,got to the hotel at fort william and they didn,t know who we where, we where found a room, but no views at all, the only good day we had was our free day, boat trip on the lochs. so very much travelling,the hotel on retutn journey was awfull, the food dreadful, andchildren running all over the hotel. will never use alfa travell again
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Posted 2 years ago
Went on trip to dunigal got picked up first at eastkilbride and driver Tony took wrong turn to get to Hamilton so took 40 mins to do a 10 min journey everyone on board we set off again he did not seem to know where toilet stops where but got on boat on time once off boat took wrong turn and took extra hour to get to hotel. Hotel Abbey was very good food nice staff good all round but again went to londonderry for day out got there in 1hour 20 mins but got lost on way back took 3 hours to get back to hotel and tints words was it was just one off those things he seemed to not know his way about even with sat nav system not happy with losing about 4 hours sitting because he got lost I would travel with alfa travel as long as it was not with tony
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Posted 2 years ago
Just returned from Tenby, journey far too long, hotel old, shabby, full of dust and cobwebs, , dinning room chaotic, food poor, staff rushed off feet, half of them not in masks, queuing for meals, unacceptable, in the end we ate out at night! On plus side we had a very comfy bed and lovely sea view. We won’t be using Alfa again.
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Posted 2 years ago
Recently returned from Metropol Hotel,torquay. Food good ,service in restaurant and bar very good.The room we were allocated was tatty,window opened with a block of wood supporting the frame Unfortunately we were in the unrefurbished part but paid the same price as others in better rooms.lt just didn't seem fair .We were told we'd paid standard price.We have already booked for new year at great yarmouth so we hope to be in a nice room like everyone else or we won't book again with Alfa ..
Alfa Travel 2 star review on 18th September 2021 Alfa Travel 2 star review on 18th September 2021 Alfa Travel 2 star review on 18th September 2021 Alfa Travel 2 star review on 18th September 2021
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Posted 2 years ago
Just back from St Anne’s/Blackpool tour. Booked thru David Urquart Travel. Our second tour within a month. First tour to Dunoon, driver David, superb! This tour to St. Anne’s/Blackpool, driver Mark, also superb! These drivers are a credit to your company. We have so enjoyed these tours, not least because of the attention and care of these drivers! Thank You, J and H Thomson.
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Posted 2 years ago
First time with Alfa, fantastic holiday to bognor Regis,driver Andrew first class, hotel very good looking forward to the next one.
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Posted 2 years ago
just returned from a lovely holiday ...Isle of Wight ..Sandown...Bayshore Hotel.....hotel was really good ...the staff were excellent....food very good lots of choices and good portions.....cannot sayone bad thing.....our coach driver was Dave a very pleasant and very professional....he helped me at every stop to get my oxygen (top bloke)....really happy with our holidaywith Alfa...
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Posted 2 years ago
Just returned from a four day self drive ,queens hotel, Eastbourne. The hotel for a cheap and cheerful was excellent, very clean and covid standards were excellent, staff constantly spraying and wiping all communal areas. Room was large sea view ,couldn't fault the place .I'm very very fussy but I would return and believe me I'm hard to please 😁.the hotel is 18th century so a little dated ,don't expect corporate although the staff are very professional, friendly. Give it a try 😉
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Posted 2 years ago
We are just back from Bognor Regis had a great room very good staff brilliant meals entertainment and bingo very good been with alfa for years never had a bad holiday have book other holidays
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Posted 2 years ago
Just had a great holiday at the Shanklin Hotel, Isle of Wight, Roy the driver was brilliant, very knowledgeable and helpful, great fun to be with. The only spoiler was arriving back at Burtonwood, had to wait about 3/4 HR to board feeder coach, and nowhere to sit as there were to many people for the available seats. As I have a back problem I was in considerable pain. Sorry Alfa, but this took the shine off my holiday
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Posted 2 years ago
Alfa travel never ever again. Went to the royal hotel in weymouth. Picked up at 8.30 locally arrived at 6.15 pm. went past where we live before ending up at Burtonwood. Given 10 minutes at Burtonwood to go to the loo after almost 4 hours of travel to catch the coach to Weymouth. Arrived at the hotel at 6.15 pm on arrival we were told to take your own luggage to your rooms, you had to book your evening meals there and then no choice stuck with 7.00 pm every night. Rooms were very dusty and not particularly clean. Breakfasts were ok but evening meals well apart from the fact that most of the time we were told sorry we dont have those items on the menu we were always second choice. Staff were lovely about the only plus point. Departure day well nightmare had to take cases down to reception myself at 6.45 am. Breakfast was 7.15 arrived back at 5.30 pm the comfort breaks were a nightmare it was you get 10 minutes some travellers were more feeble and this was very difficult. Would i travel with alfa again no never it was like a proper ordeal and the fact that face masks were not being worn on the coach despite the driver Rob adamantly requesting that passengers do so. This was not a cheap holiday in price but cheap in every other respect.
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Posted 2 years ago
Alfa Travel is rated 3.6 based on 240 reviews