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Allstate Private Car & Limo Reviews

4.0 Rating 717 Reviews

1 %

of reviewers recommend Allstate Private Car & Limo

Company Reviews

4.0

Based on 717 reviews


Customer Service
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About Allstate Private Car & Limo:

Established in 1982, Allstate Limousine has provided New York City and the Tri-State area with more than 30 years of reliable transportation services.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely deceitful and irresponsible. Booked a ride to the airport for an international flight. Total pricing was squishy and more than advertised. Company puts a hold on my funds and I got a confirmation number. At the appointed time no car shows up. Called the company and was told various versions of: Oh, no car is available in the area; we’re working on it. When I asked how can they run a business like this, she said the booker should’ve told you it wasn’t guaranteed. When I pushed for how long it’d take them to find the car I booked, I was told 45 mins, potentially fatal when you need to catch a flight. Never again.”

Posted 2 years ago

“Absolutely deceitful and irresponsible. Booked a ride to the airport for an international flight. Total pricing was squishy and more than advertised. Company puts a hold on my funds and I got a confirmation number. At the appointed time no car shows up. Called the company and was told various versions of: Oh, no car is available in the area; we’re working on it. When I asked how can they run a business like this, she said the booker should’ve told you it wasn’t guaranteed. When I pushed for how long it’d take them to find the car I booked, I was told 45 mins, potentially fatal when you need to catch a flight. Never again.”

Posted 2 years ago

“Mixed feelings. I would give the driver 5 stars, cordial and good. I got a car to and from airport. The additional charges added 33-50%. Total price quoted is not total price. Items listed at bottom are added later which makes this more expensive and are not provided in receipt. Same feedback as others, rented a Luxury Sedan and got an older model Toyota/Honda/Nissan which added to price and potentially other charges. I will not use service again since it is deceptive.”

Posted 2 years ago

“I paid the premium rate for a luxury SUV for a transfer from my Hotel to La Guardia Airport. They sent a Toyota Highlander. I could have paid for an Uber 1/2 the rate for what showed up. Very deceptive. I had no time to call a new company. unsatisfied!”

Posted 4 years ago

“Was late for pick up and when I called they said driver was still 45 mins away and traffic was always bad this time of year. This was an airport run I cancelled and grabbed a cab. Won't be using again.”

Posted 4 years ago

“Deceptive at best. Reservation and fee structure was based on a Luxury Sedan illustrated on the website and their confirmation with an image of a Cadillac sedan. When we arrived at LGA we received this text "Hello, this is Allstate Car and Limo. NYC2Way Car Number 152, a TOYOTA RAV4, with license plate tT493680C is waiting outside" When I called to asked about the vehicle situation the explanation was " the weather, that's all they had." Outside at the car meeting point there were multiple Lincolns, Suburbans, Cadillacs, Infinities abound, apparently the weather only impacted this provider. So, believe the rest of the less than stellar reviews, prior to consideration of this service. BTW the LYFT ride in the Infinity QX80 was much cheaper.”

Posted 4 years ago

“Your service is horrible I try to use you again from the first time how could you advertise reservations online and then not have a car ready to dispatch or assigned? This is the second time this has happen and the last your company is not good should go out of business. Their is lots of competition in your field you would get eaten up. Your telephone staff are ruin and not friendly either you need to change or get out of the business.”

Posted 4 years ago

“very enjoyable driver. stayed until i was able to get into the building i was going to.very much appreciated.”

Posted 5 years ago

“Our driver, Terrance, was very professional, and friendly. We had great service getting from New Jersey to New York!”

Posted 5 years ago

“I was pleased by the way the driver treated me from airport to residence . Will certainly use this service again”

Posted 5 years ago

“We were very pleased with our experience with Allstate Car & Limo. Our drivers were pleasant, on time and professional.”

Posted 5 years ago

“Prompt service even though our flight was late”

Posted 5 years ago

“Driver was not waiting inside as I had reserved. Driver got lost trying to exit EWR. Drove around the airport twice! He was coughing and sneezing. Two stars is a generous rating.”

Posted 5 years ago

“Our driver, Jamal was kind open and patient-as our flight and luggage were delayed. Couldn’t speak more highly of our experience.”

Posted 5 years ago

“I ordered a luxury car and paid the premium but got the Toyota Avalon instead!”

Posted 5 years ago

“The driver was awesome”

Posted 5 years ago

“I’m glad you have asked for a review as we were just discussing how to make contact regarding the very poor service and worse driving we received today from JFK to W Times Square. Firstly. When we arrived at the airport we waited where lots of profesional drivers were waiting with signs with client names, our names was not listed so we made contact via phone with the call Center who asked me to talk to a driver directly. The driver was rude and short on the phone and suggested that I was in the wrong by phoning / not knowing to go outside. Perhaps your email confirmation should explain that the driver picks you up outside and you need to make contact with them for the pickup location, the driver had not contacted at all via phone or text. SECONDLY. The drivers driving was atrocious and we felt unsafe at multiple times, eapecly when he over took Cars by using the exit Lane then cutting back in, failing to use turn signals and caused other cars to brake to avoid us and honk ALOT! I think the height of this was when we hit the curb to avoid a car that he just cut off... we were then signaled by the other driver to let us know we were wrong..... This man is not a prepfesional driver and his manner in the car was less than satisfactory and his limited knowledge of how to operate the air cond just demonstrated his incompetence. AND THIRDLY When we arrived at our hotel miraculously in one peace and after sustaining a lecture about how airport transfers are not worth it because it takes him two hours and these cars use so much fuel he makes so money.... HE THEN RUDLY growled at my father “tip is not included” I fully expected to pay him a tip, it was never going to be a lot because of the driving standard SO I paid him $10, just shy of 10% of the base rate, he then shook his head at my father and coughed at him..... At this point I’d also like to point out we booked with you because your website promoted the Cadillac Escalade and our driver was in a chev surburban, now I know it’s nearly the same but we wanted a high end expensive otherwise we would have booked with other agents who offered surburban for less then the Escalade. Please make contact with me via email. Looking forward to your response”

Posted 5 years ago

“The driver was not pleasant, and not sure if I will keep my return booking”

Posted 5 years ago

“Excellent service and fantastic helpful, friendly driver”

Posted 5 years ago

“Booking process, car and trip all fine. Trying to locate the car in the chaos of JFK passenger pickup was poor. Driver really needed a sheet with the passenger's name at the very least”

Posted 5 years ago

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Allstate Private Car & Limo is rated 4.0 based on 717 reviews