“Multimillion dollar company and could not replace damaged leggings I got for Christmas.
Got a pair of amplify contour leggings for Christmas 2023, this item started pilling in the thigh and butt area. The leggings got a hole in them in one of the butt's area. I emailed the company (April 2024) and they are past the 90 day warranty so they could not help.
Why are they charging $74 USD ($100 Can for me) for a pair of pants that only lasted me 4 months?
I ordered myself a couple pair of leggings in February during their birthday sale, and they too are getting pilling on them!! I am not buying from them again.”
“I have purchased many alphalete leggings. My newest pair, the butt scrunch busted. I did not wear these pair as much as the other pairs I own. I contacted customer service in hopes for just a replacement. They sent me a e gift card for 1/2 the price
of my leggings.
I was outside of the 90 day warranty by 20 days to be fair, but also you’re charging top dollar for these leggings. They should last longer than 3 months….. Customer service was speedy and pleasant but I wish they were a little more forgiving. I’m very sad to have to leave as a customer but there’s too many similar products in the market to have such expensive price tags for unpredictable quality. Had they replaced them, I would have considered more purchases in the future.
Just glad these didn’t pop mid deadlift or squat.”
“I thought this was a legit company! I ordered items on February 25 and paid for express 2 day shipping and it now March 12th and I still have not received my order! Don't think I ever will.”
“Nope nope nope.
Ordered their Black Friday sale & they never shipped an item. Months later I wrote them and they were like “my bad, here’s a 15% off coupon and we’ll refund you the item” - like they would never have even refunded me if I didn’t tell them months later.
The item I bought was like 70% off so why would I use a 15% off code to replace it? And only got more items bc I wanted free shipping & the one item meant a lot to me so I figure why not?
Swore I would never use them again but then they got me with their anniversary sale. Same exact thing happened. I noticed and wrote them early and they offered another generic response and 15% off.
Don’t bother shopping with them. You never know if you’ll actually get what you order & they won’t notify you if your items are out of stock.
Honestly the worst customer service I’ve had in awhile… which is weird, given they’re an online only store?
Imagine if they can’t get their inventory and customer service issues under control they won’t be around long. I’m seeing lots of people trashing them for the same problem”
“I bought a bunch of items during Black Friday. Maybe 8 items or so. The shirts didn't fit and the sandals were very uncomfortable. I never took off the tags, put everything back in the original packaging, and requested an exchange within 24 hours. I never expected to get such a hard time under these circumstances. They will not do anything at all. I've been fighting with them for 2 months. An online retailer that won't do size exchanges? Even in the original packing with tags attached? Total trash company. Shop at Legends instead. Better clothes and better service.”
“Never got my order.. Ordered in November 2024, it’s not end of Jan 2024 and I’ve received nothing, no tights, no refund, no replies.
Certainly surprised to find out this is a scam company.”
“Terrible company. Unprofessional, overpriced, poor quality, horrible customer service. They did not send me my item and when I told them I wanted to send back the leggings because my daughter wanted the set (over a month later I had to reach out to them to find out the item was not available, I guess if I didnt reach out they would just keep my money). I asked for free shipping to send the leggings back and they refused.”
“I read their return policy before ordering because of size issues between different brands. I submitted my order during their Black Friday sale and double checked that I did not order anything that was not returnable. So I placed my order and when I got it, I tried on the joggers. Way too big. I went to start an order for exchange, and I was told by their customer service that my item is non-returnable. I will not be supporting this brand anymore. With so many others out there that have better return policy’s.”
“Horrible company horrible customer service. They are liars as well. Ordered 2 pairs of sweatpants opened one and it was so large 2 people could have fit in them. I left 2nd pair in zipped bag. Returned them both.the one pair that was in a zipped bag they said it was damaged. They mailed it damaged if it was. I truly believe it wasn’t. Tgey didn’t want to return my money. They also took 20.00 off tge first pair. Do NOT order from them. You’ll be out lots of money. Scams and rip offs! I”
“Terrible company. They’ll say you sent them back stained so they can’t refund. It’s a scam! Size charts are totally inaccurate. I ordered a small. They coukd have got an elephant. Worst company on the internet. I filed a fraudulent dispute against them. Rip offs!”
“Don't buy from @alphalete before reading reviews on the Better Business Bureau! They're horrible about exchanges, especially when you agree to have your replacement shipped before they get the returned item! This is a gimmick so they can reject your return and stick you with DOUBLE the charge. I ordered bras from them in several different sizes and styles and none of them fit well. I tried to exchange the Trinity Bra because the medium is huge, despite always wearing a consistent small in tops, bottoms and sweats from them. The other two bras fit okay in medium, but this one was awful. I agreed to have the replacement shipped prior to them receiving the return (the disclaimer is if they don't get it in 14 days, they'll charge you) but the funny thing is that they still haven't shipped the new product AND they received my return. This is where it gets annoying. They refused my return, claiming the bra has deodorant but it's actually just the color variations in the Ocean color bra material! This is the 2nd bra in the same color, and when I received it, I also thought it had deodorant. Upon closer inspection, however, I realized it was just the fabric. Now, I'm going to be stuck with two bras in the Ocean color that don't fit. No thanks, Alphalete. YOU GUYS SUCK!”
“Horrible customer service. Terribly uncomfortable material. See-thru leggings. Don’t trust the influencers they are lying. You are much better off spending and extra $20 and buying lululemon!”
“Ew… these leggings are the WORST… I treat myself to a high end set every season. This is the worst set yet. They do NOT compare to other high end brands. Moderately unflattering but for me it’s the length + the odd stitching between the thighs. They’re completely see through when squatting (bonus is the scrunch makes a perfect bum hole graphic over your actual bum hole) — I hate these leggings. No front stitching doesn’t matter you’ll still have a very detailed camel toe. Value for the quality two thumbs down, just order Gym Shark they’re the same quality - the camel toe for a fraction of the price.”
“An absolute SCAM OF A COMPANY. As many other reviews say (WOW do I wish I read them ahead of time) they DO NOT ACCEPT RETURNS and will come up with insane reasons why. WORST COMPANY.”
“Very long wait times for postage. Took them 10 business days to have my items sent out, and they use DHL instead of UPS, which are taking them forever! It’s been over a month since I made the purchase and the items still hasn’t left the US. Never shopping here again.”
“The shipping is ridiculously slow and I will never order again. This is really unacceptable. I ordered over 2 weeks ago and it hasn’t even left the warehouse which is in the same country as I am. I’ve ordered things from china and received faster than this. You lost me as a customer even before I received my order”
“AVOID! They run extremely small so size up if you choose to buy from this company size up. They do not allow returns even though they say they do, they would not accept my return even though they were in perfect condition with tags still attached within their 30 day window. Never even tried on because I knew they weren't going to fit. Save your time and money and shop at a reputable company.”
