Alpinetrek.co.uk Reviews

Name: Alpinetrek.co.uk
Rating: 2.00

2.0 Rating 57 Reviews

25 %

of reviewers recommend Alpinetrek.co.uk

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2.0

Based on 57 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Alpinetrek.co.uk 5 star review on 8th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Must admit that contact with this company it’s above and beyond. Package come in overkill protection💪 highly recommended”

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Posted 5 months ago

“Purchased a bike tyre, in stock, cheaper than any where and delivery from overseas was very acceptable. Thankyou.”

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Posted 1 year ago

“I was slightly nervous having read some of these reviews, however my purchase of an F-Stop Tilopa camera rucksack and ICU arrived ok and just about within the estimated timescale. It was well packaged and Hermes did ok, although Hermes are usually pretty reliable in my area - that all depends upon your local delivery guy - mine is pretty good. Have to say, overall good price and delivery timescale just about met. Perhaps a little slow ( a few days) dispatching but as it arrived overall to time, seems fair enough. Also, they don’t hide the fact that they are in Germany (if you look) so why complain - just understand where you are buying from. I buy all the time from across EU despite brexit and generally no problems”

Helpful Report

Posted 2 years ago

“I ordered two sizes of the same pair of walking boots, to be delivered to the UK. They we're shipped promptly. I emailed them for an update on shipping and they replied the same day with an ETA. I kept one size and returned the other. The returns process was simple and easy. They provided me with an update on the return unprompted by me, along the lines that it had been received to UK warehouse and the refund was being processed, and they are now arranging shipment back to their warehouse in Europe. UK leaving the EU has made international shipments more complicated and I was slightly worried about the impact of this when ordering something from the EU, but it's been really easy, and Alpinetrek have been proactively updating me. The walking boots and their customer service have both been fantastic. 100% recommend them.”

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Posted 2 years ago

“Thrilled with the company. I read bad reviews on here which made me worried. I ordered a Norwegian sweater at a very good price, used a voucher code to get a bit off and postage was free. The company updated me on despatch and the sweater arrived, beautifully packed. It is all I hoped it would be and more. I can recommend this company”

Helpful Report

Posted 2 years ago

“The best online outdoor gear retailer in existence. (I can only speak for the UK). Large stock, excellent website. Most importantly an excellent & very reasonably priced return service. Cannot fault them...& I don't hesitate to complain when necessary. Have bought many things from them. Only worry is what will happen when UK fully leaves EU at end of 2020.”

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Posted 4 years ago

“Fantastic service have used many times always happy thanks again..”

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Posted 4 years ago

“Great service with a personal feel. Nothing but praise”

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Posted 5 years ago

“Great products,! Excellent customer service.I order top and trousers and was too big so I send back and service was top class.I got money 7days back on my account! I RECOMMEND ALPINETREK 5 STARS”

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Posted 5 years ago

“Great deals, good service.”

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Posted 6 years ago

“Great range of products and good prices”

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Posted 6 years ago

“Had to send back lowa boots 3 months old. Kept me updated throughout. Refunded my return postage.”

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Posted 6 years ago

“Great price and fast delivery. Their sales in particular are great value.”

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Posted 6 years ago

“Very friendly and fast service. So pleasant and personal and best price for the item!”

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Posted 6 years ago

“It's a gamble that might pay off... Prices are very appealing but sometimes things are too good to be true. The delivery process seems very elastic with a variety of emails chopping and changing with how long it will be. It seems to be a UK front for a German company behind the scenes but still shouldn't have such an impact on delivery times. The product I was sent was faulty. I contacted support who offered me a free return. I made a note of this on my returns slip. When the money was returned to my account, they had deducted a postage fee for the return. I'm sure they are a reputable company trying their best in a tough market but as I said, in my opinion, buying from them is a gamble that might pay off.”

Helpful Report

Posted 7 months ago

“I appreciate C O N C E P T S T R D / C O M assistance in helping me obtain my returns from this phony trade company. Though I didn't believe in them at first, someone posted about them on this same website and I thought to give it a try. To my surprise, though, is how fast and how reliable they are when it comes to helping on recovery, C O N C E P T S T R D / C O M is the best. I can't believe it and am still curious about how and what they did to help me get my refund in just three days.”

Helpful Report

Posted 3 months ago

“Thank you KEZOOK for Helping me on getting my refunds from Alpinetrek.co.uk...... i can't believe and still curious on how and what they did to help me get my refund in just 3 days... though i didnt believe in them at first, someone posted about them on this same website and my thought asked me to give it a try,, to my surprise is how fast and how reliable they are when it comes to helping on recovery ,, K E Z O O K is the best”

Helpful Report

Posted 4 months ago

“Be careful of Scam companies, i was scammed by this same company and some other like that, they took lots of funds out of my Business account every week, all my attempt to stop them they keep intended to ignore me, not untill i reported them to ''KeZooK '' they fought for human right and helps clam what was rightfully yours, with their help am able to smile again and got am my lost funds, not only what this company did to me, they help in any ways you need they to be of help when it comes to getting your fuunndsss back”

Helpful Report

Posted 4 months ago

“It's a shame that 0 stars doesn't exist after my experience with them today. So I called their customer service and this man answered. I tried to explain to him why my refund wasn't processed as it has been over 6 weeks since they have received the product. I was quite upset and asked him that I wanted to know. He said "why are you shouting I'm not going to talk to you" and he hung up. I was upset that they are holding £100 for over a month and a half and they kept telling me this is fine and they will sort it. Naturally I was upset but I didn't shout at him and he didn't even give me a chance to explain. So I called again and asked for his name. He refused to give me his name and whats more, he hung up the second time! I can't believe this level of customer service even exist in this day and age. I called the third time and was surprised to find an automated message stating that their entire team is out on an external office training and to contact them tomorrow. This is the worst way any company can handle a customer complaint. You should train your staff better and more importantly, issue refunds on time instead of holding customers money. Give me my money back Alpinetrek!”

Helpful Report

Posted 4 months ago

“I returned a pair of approach shoes as they were too small. I sent the parcel on 11th September with it arriving in Bury St Edmunds on the 14th at the uk depot. Almost six weeks later I still await a refund. I contacted Alpine Trek by email and got the same excuses already mentioned here. I lost the postal receipt,but Royal Mail tracking shows parcel received. What do they think I sent them ? Needless to say my refund is lost in space somewhere. Never again!”

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Posted 5 months ago

Alpinetrek.co.uk is rated 2.0 based on 57 reviews