Amazon Germany Reviews

"Horrible experience. I'm from Israel and they started threatening me via email that they will close my account. I sent them all the documents they asked for for identity verification and they declined them just because I'm jewish. Never again!"

"All I wanted was 3 packs of Life Savers, I am an American living in Germany and went to Amazon.de to order lifesavers. I received a Amazon.de gift card from my friend for Christmas so I figured I would use it to purchased said lifesavers..yet when I tried to make the purchase I received this response from Amazon: \r\n\r\n\"Your account is temporarily on hold. \r\n\r\nDuring this time, you won't be able to access your account, use any Prime benefits or gift card balance, or place orders. To regain access to your account, you will need to confirm details related to your payment method.\r\n\r\nWe took this action because either the Amazon gift card or the Amazon gift card balance that you are using is in violation of our \"Terms and Conditions\".\"\r\n\r\n\r\nIn no way was in violation of these \"Terms of Service\". It does not appear that using a valid 14-digit voucher code for an Amazon.de gift card violates any of the listed terms of service for redemption. As long as the gift card was purchased legally and has not yet expired, it can be redeemed on the Admitted Websites for qualified products, and any remaining balance will be credited to the gift voucher account until the expiration date. It is also permitted to use multiple gift vouchers per order and combine them with one promotional voucher per order. Additionally, gift vouchers cannot be redeemed for further gift vouchers or Kindle subscriptions, and gift vouchers or their balances cannot be transferred to another Amazon.de customer account or paid out in cash.\r\n\r\n*****************************************\r\n\r\nNow I give Amazon.de my terms:\r\n\r\nI will continue this battle for my lifesavers, and will stop at nothing. Not only do I want my Amazon account taken off hold, but I demand that the order be provided for free with postage paid."

"Do you need hackers for hire? Do you need to keep an eye on your spouse by gaining access to their emails? As a parent do you want to know what your kids do on a daily basis on social networks ( This includes Facebook, twitter , Instagram, WhatsApp, WeChat and others to make sure they\u2019re not getting in trouble? Whatever it is, Ranging from Bank Jobs, Flipping cash, Criminal records, DMV, Taxes, Name it, We can get the job done. We\u2019re a group of professional hackers with 10 Years+ experience.\r\n\r\nSUPPORT@HACKERSPYVILLE.COM"

"Do you need hackers for hire? Do you need to keep an eye on your spouse by gaining access to their emails? As a parent do you want to know what your kids do on a daily basis on social networks ( This includes Facebook, twitter , Instagram, WhatsApp, WeChat and others to make sure they\u2019re not getting in trouble? Whatever it is, Ranging from Bank Jobs, Flipping cash, Criminal records, DMV, Taxes, Name it, We can get the job done. We\u2019re a group of professional hackers with 10 Years+ experience.\r\n\r\nSUPPORT@HACKERSPYVILLE.COM"

"The worst ordering and delivery experience I've ever encountered. Usually Amazon is the quickest and simplest and I'm incredibly surprised how painful this experience has been.\r\n\r\nI ordered a pair of Ugg boots that were returned to sender for an unknown reason on 7th December. When I went to re-order the Ugg boots, they were out of stock. I was told a price match would be available for any similar item. I didn't mind if they didn't arrive in time for Christmas but I wanted to order a pair as a gift.\r\n\r\nI then re-ordered an item through a marketplace seller and was then told over the phone a price match wasn't possible because it's a marketplace item and not fulfilled by Amazon directly. The person over chat never specified this and the information over chat was incorrect. Please note the item I ordered was around 140 EUR more, so it was a massive price difference.\r\n\r\nThe item was then marked delivered on 16th December, signed for by my partner but he wasn't in his apartment, so couldn't physically sign for the item. The marketplace seller then continued to insist my partner had signed for it but this was impossible. I opened an investigation with DHL myself also but never heard back due to the busy Christmas period and also asked the seller for coordinates but they couldn't provide me with this information.\r\n\r\nAmazon then opened a A-Z claim but this was rejected due to information not being provided - I have absolutely no idea what information additional I could have provided.\r\n\r\nMy partner then spent his entire morning of 21st December looking for the parcel, where it was eventually found.\r\n\r\nSince this was amazon's mistake, we were told we'd be refunded the additional 5,03 EUR in postage, so we weren't out of pocket. The item was then returned this week and not only were we not refunded for the postage but we were also missing an additional 6 EUR for the refund. There doesn't seem to be any clear information why we weren't refunded in full.\r\n\r\nI will be deleting my Amazon account after this experience. I ordered directly from the UGG site and the same item was delivered within 24 hours for 120 EUR cheaper."

"Amazon.de isn\u2019t trustable, i bought a gate costs 385\u20ac and it\u2019s delivered with a lot of missing parts and i requested for refund and after several calls and emails during one month still amazon.de didn\u2019t refund me and i didn\u2019t get my money back!!! I advice everyone to not buy from Amazon they are really not trustable and their costumers service is useless!!!"