Amazon India Reviews

4.0 Rating 1,693 Reviews
D
Happiness Grade

Amazon India have a Customer Happiness Grade of D. Customers love their delivery and customer service but are unhappy with their prices and returns process.

E

Price - High

40.00%
Industry Average
Order for Shoe Rack - well I again ordered for a shoe rack because the price was better.
- Miranda
However the price had significantly dropped since I ordered so I requested a refund for price delta and was informed that Amazon policy does not allow that.
- Pallavi Nagpal
People beware, don’t buy anything other than groceries from Amazon! Bought a Samsung Galaxy S22 phone and received a S22+. Returned the product as what I received was a better model and costed more than what I paid. Haven’t received the refund even after 4 days. Says the item has not reached the seller. This is an Amazon fulfilled product. Have been talking to the customer service and they kept saying that it would be refunded without any issue. Today spoke to one Mr. Praveen customer service team lead and he tells me that I will get my refund only in 7 to 10 days! It’s not a small amount, over 70k. The price you pay for honesty when you deal with Amazon! You stand to lose for their mistake ( despatching without checking for the correctness of the product)
- Anonymous
B

Delivery - Fast

78.13%
Industry Average
I have been shopping online through Amazon India website since past 3-4 years, and the experience is satisfying. Delivery of goods is made in timely manner. Return of goods had always been hassle free. I highly recommend Amazon India for online shopping.
- S Veera
Delivery and tracking is very accurate.
- Maria Raj
b) Prices are competitive and delivery is fast.
- Rahul
F

Returns Process - Difficult

0.00%
Industry Average
Amazon Deny any returns even request made on day 1 of "7day replacement policy". Avoid online buying at Amazon.. Better buy local.. better buy at SP road Bangalore or chenoy trade center park lane secunderabad
- Anonymous
I had a very bad experience!! last month I received wrong sizes for 3 kurtas ordered and when I requested for exchange citing the reason as wrong size received they again sent the wrong sizes in exchange that I returned back and then after few days the returns dept is writing mails to me that I have returned wrong item to them !! So disappointing and ridiculous of you Amazon!! What would I do with S size kurta when my size is XL ?? They are threatening to close my account for some unusual activity in my account !! So today I signed out and deleted this app that is full of liars,sick,blind and hypocrite people !! Not interested in buying anything from people who blame customer for their mistakes and shortcomings!! You people really need and IQ test and eye check up for sure! Goodbye 👋
- Anonymous
Returns are also very convenient.
- Maria Raj
B-

Refunds - Average

69.23%
Industry Average
Amazon customer service helpline number 8617549935 // 24/7 day call now solve your problems refund related call now service helpline number
- Customer
Amazon Customer Care Number 09827920521 %% 06001987320 Amazon Customer Care Helpline Number 09827920521 // 06001987320 Amazon Customer Care 24×7 Helpline Number 09827920521 %% 06001987320 All Shopping Refund and Return Related Problem Issue You Can Call Customer Care Number.
- Rahul Kumar
Refund Customer care number 7001818022// call me now 24+7 days available now any refund issue available njxj
- Rahul available
85.84%
Industry Average
Amazon customer service helpline number 8617549935 // 24/7 day call now solve your problems refund related call now service helpline number
- Customer
Their 95% deliveries are on time. Good customer service.
- Aman
Good service
- Kushveer Rawat