Amazon UK Reviews

Name: Amazon UK
Rating: 4.68

4.7 Rating 13,233 Reviews

93 %

of reviewers recommend Amazon UK

Company Reviews

Questions

Metrics

4.7

Based on 13,233 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Amazon UK 1 star review on 13th December 2023

Juliana

Amazon UK 1 star review on 24th October 2023

Anonymous

Amazon UK 5 star review on 15th July 2023

Beard

Amazon UK 1 star review on 13th April 2023

Adil

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always fair and gives lots of choices for everything. Purchasing delivery and returns are all easy to do.”

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Posted 6 days ago

“Good customer service and after sales care”

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Posted 1 week ago

“Great next day service for a quality product,very happy”

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Posted 2 weeks ago

“Great company, you can find anything you need at a great price”

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Posted 2 weeks ago

“Very helpful and quick delivery”

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Posted 2 weeks ago

“Excellent delivery service and easy to find products. Excellent prices for the price and quality offered!”

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Posted 1 month ago

“Brilliant service even if they are making businesses bankrupt. Increasing traffic on the roads and causing more pollution. But that is down to us using there superb service.”

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Posted 1 month ago

“Good deliveries and nice”

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Posted 1 month ago

“Service is quick and easy to order I have used amazon lots of times now”

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Posted 1 month ago

“Amazon, UK absolutely amazing. The Customer Services is an excellent, advisers are very courteous and tactful. I’m ashamed of our abroad and Uk Customer Services businesses from the UK. It is totally abysmal. They couldn’t give a damn about their customers or care less. Amazon is always excellent. You never wait Long for someone to answer the phone, they are thorough, they listen and they refund immediately when necessary. I just cannot praise the customer care enough. I just wish all Customer Service were as good but unfortunately they’re not. That’s why I praise Amazon so highly.”

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Posted 1 month ago

“Never a problem with ordering and 99% on delivery”

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Posted 1 month ago

“Excellent company,after sales service any problems solved quickly.Easy OnLine ordering. Good communication regarding orders placed.No problems if and when any items for return.”

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Posted 1 month ago

“Quotex is very easily nice apps for Biggnaar”

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Posted 1 month ago

“I have been shopping with Amazon for over 5 years now & the service is getting even better.”

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Posted 2 months ago

“deliveries on time goods as stated no risk sale,”

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Posted 2 months ago

“I use Amazon Prime all the time. Fast and free delivery and returns. It suits my lifestyle very much”

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Posted 2 months ago

“Quality makita tools”

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Posted 2 months ago

“Fast efficient service”

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Posted 2 months ago

“Purchasing an Amazon gift card is a great idea if you are stuck for a present Idea. It gives you lots of options pricewise. It is such a simple and easy process as they are available through so many retale outfits.”

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Posted 2 months ago

“Great to deal with, have a great choice of goods and very good delivery service”

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Posted 2 months ago

Amazon UK is rated 4.7 based on 13,233 reviews