Amazon Insights

Amazon have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service and are happy with their returns process and refunds.

 

A-
Happiness Grade
A

Price - Excellent

97.06%
Industry Average
" What an amazing company. Great choice, great prices and so fast at delivering the items. "
- Eric Hunt
" I mean what isn't to love! Everything all in one place and competitive prices "
- Jacob Chandler
" Price and delivery "
- frank bullock
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A-

Delivery - Fast

86.92%
Industry Average
" next day delivery! "
- marian mogosila
" Fast delivery "
- Anonymous
" Love the variety of products. Fast delivery. "
- Rebecca
B
75.00%
Industry Average
" Prompt delivery and dealt perfectly with returns, good communication and feed back "
- Walter
" Range of goods, payment ease and information all good. Returns and queries dealt with promptly. A little too much in the way of emails and contact although it is informative. "
- Terence Cutmore
" Excellent. Very easy ordering process and have a consistently good delivery service. They are also great when dealing with returns - which I think is particularly important. "
- Anonymous
B-

Refunds - Average

66.67%
Industry Average
" I recently purchased a 4 inch foam memory foam and bed topper. When the package arrived at only had the memory foam and not the Mattress topper They gave me a complete refund on this product "
- Nine
" Not expecting to receive the delivery i contacted Amazon for a refund. "
- Iain
" Quick and easy refund when item was not as expected. "
- Anonymous
A
92.45%
Industry Average
" I have not yet met another customer service as excellent as Amazon. So far my experience with them has been great. There is no hassle to get in touch with an agent and your problem is taken care of right from the start. They are very courteous and if they promise to give you a call, you don't have to chase them up. "
- E BUCK
" Ordered an Amazon echo which was delivered within a couple of days - brilliant service "
- Jo Gray
" They always have good service cheaper products and great delivery "
- Omari Whyte

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Alice, Customer Support