Amplifon Reviews

3.1 Rating 252 Reviews
50 %
of reviewers recommend Amplifon
3.1
Based on 252 reviews
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Anonymous
Anonymous  // 01/01/2019
There was no service after l purchased my hear aids l went into the Frankston office to pick up new filters and ear pieces and they could not help because they were out stock l was told to call in in a couple of weeks so l stopped using them quic K toget the money no f service rip of wouldn't recommend you to anyone thanks a lot
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Posted 1 year ago
They don't answer their phone, referrals don't answer phone or return voice mails, Amplifon Case Mgmt never called back. Wasted three weeks.
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Posted 1 year ago
The problems start from the first day after having being advised to buy AY364-DRW BELTONE. Endless problems of transceiver failure after only a few months and intermittent on/off failure that to this day I experience with these devices. The staff at Amplifon very very helpful and polite during the initial 2-year warranty, but this all changed when my problems continued, having replaced 4 transceivers (€50 for the replacement), apart from having to send in the whole device in several times and having to wait 2 to 3 weeks for the repair, and not being above to hear well without it. I was then told that I needed to buy new devices, “as the old ones were no longer appropriate.” This of course I was never told when I initially made my purchase. I felt that I could not afford new replacement devices - “that were better” as I was told.What seemed strange to me was that Amplifon could not make adjustments to my current hearing devices to improve what hearing quality when I realised that my hearing was worsening. In fact, after asking Amplifon staff why adjustments could not be made to my devices they became very cold and incorporative when they realised I did not want to purchase new ones. Their whole strategy is in my opinion, is to drive people in my predicament to purchase new hearing aids after the 2-year warranty was over and use all the mishaps in between to force this through. I did go to another Amplifon dealer, but there too, they started insisting I purchase new devices and gradually started becoming less helpful. In concluding, it was a mistake to shop at Amplifon, even though they were initially polite and helpful, as what is sold is substandard and note worth the money I spent.
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Posted 1 year ago
I recently visited the Amplifon office in Niagara Falls, ON and had a very pleasant experience. I was tested by Kathy Folino and she was very pleasant and professional throughout the testing. She inquired about my work history and due to my work in woodworking shops she suggested that we apply for Worker's Compensation and it was approved. She was very helpful with the setup of my hearing aids and I'm very happy with my improved hearing. Thank you.
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Posted 1 year ago
Amplifon certainly hasn’t made me happy. Worst set of hearing aids I have ever had. I believe the hearing aid and the company Amplifon are very dogged. My advice....stay away from them.
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Posted 1 year ago
The old company was great, you are just fail after fail after fail, sent emails, no response, rang and asked for a callback, promised this would come from management,nothing.A disgrace in a very competative market.
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Posted 1 year ago
The sound quality is terrible. I went from Oticon to this brand as recommended by my ENT and it was a terrible mistake. Sound is not clear, no matter how you adjust.
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Posted 1 year ago
Refuse to take responsibility and penalize client then isolates client from 95 yr old mother as Client is Deaf without hearing aid. Yes, this is ABUSIVE on two levels. Not even good for batteries
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Posted 1 year ago
Service and quality is good. Also pricing is reasonable.
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Posted 1 year ago
I purchased hearing aids from the Lendrum, Amplifon hearing center in Edmonton, Alberta, Canada, and was charged $1760.00 and told the Ruby 2's were an upgrade. I later learned that this model of Oticon aids was 100 % covered by the Alberta government, aids to daily living for seniors, and was able to return them on the 90 day policy. I then purchased another pair of aids at another hearing center and they were completely covered by aids to daily living. I caution all seniors to ask around as the staff at the Lendrum Amplifon hearing center has no problem over charging me for my aids.
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Posted 1 year ago
I was asked on the phone if I would like the opportunity to have a hearing test with the promise of receiving devices on trial. Guess what? It was a lie. It seemed to me that the right hand (head office) had no communication with the local branch. This is not the first time I have been given the runaround. I guess it is really all about the money. Harry
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Posted 1 year ago
I have a very bad experience....hearing aids hardly worked for 2-3months later we showed from where we bought ...they said need to be repaired from Bombay,India...Again same problem came.i think they gave us defected piece now they charging money for repair.Complete wastage of money ..not worth buying.Poor service and very bad experience with customer care ...
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Posted 1 year ago
My 90 year old father has been let down badly with bad after service, he sent one aid back as it failed and it was returned telling him it had been fixed but still wasn't working. He had a home visit booked back in Sept 2021 and no one came. I am visiting him from Australia and discover his aids are totally useless, I've attempted to book a home visit, told someone would call him and no one did. The branch in Watford is only open Monday's, Tuesday's and Thursday's which limits any appointment times, this seems totally ridiculous for a company that charges pretty high prices. Here is an elderly man wanting new aids so he can communicate with family but no one seems interested in him!
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Posted 1 year ago
Customer service is terrible, nothing is too much trouble until they get your money or signed up on finance . Hearing aids are second hand and since having mine ( 2 years ) have had constant problems with them , do not buy from this company , you will regret it
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Posted 1 year ago
I have returned many times to several different centres complaining of poor preforming hearing aids. My last visit to the Canterbury centre I was seen by George an employee of amplifon for some 20 years, at last someone who can rectify the problems, wrong as bad as ever. Inability to hear the TV at anything like normal volume and constant feedback in my left ear. In crowded places impossible to hear any conversation at all and then the left aid packing up completely. I have today collected some NHS AIDS that are a revalation DO NOT WASTE YOUR MONEY BUYING FROM THIS COMPANY
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Posted 1 year ago
Really helpful and polite and kind , especially with my elderly Mother. The Staff in the Yeovil branch of Amplifon were very helpful and had a lot of patience with my elderly Mother who suffers Dementia. No hard sale or pressure! I would recommend this store.
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Posted 1 year ago
Rude and patronising receptionist at Hanley Stoke on Trent store in March 2022 along with a young lazy know it all sleazy salesman who is also apparently their manager too. Such bad manners and total disregard for customer service, they do not listen to you and are totally uninterested in trying to help you unless it benefits them, no manners at all. Try being nice to people. Would never step foot in there again. Went elsewhere in the end, great decision.
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Posted 1 year ago
I have Amplifon hearing aids on trial but I am very disappointed with the Amplifon app which is unreliable . I told the audiologist that unless this problem can be sorted out this will be a deal breaker. The hearing aids are excellent and I could not be happier with them My phone is an iPhone 12 Amplifon has a customer live chat line , the woman on the chat told me that someone would ring me about the problem, still waiting !
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Posted 1 year ago
do not use this company biggest scam, no customer service, customers get fitted with hearing aids even though they do not need them. Audiologist tells them to take them as they are entitled to them due to their pension. Try and scam you every 3 years to come in and upgrade even though there is nothing wrong with the hearing aids. Audiologists all work on commission will try and upsell instead of letting the elderly know what they are entitled to. All about $$$ is what the parent company cares about, keep your money in Australia instead of making the big knobs in Italy richer
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Posted 2 years ago
Not very helpful at all. Appointment made for my elderly mum who does not live nearby; only to be told at the last minute that they now don't have an audiologist on the day & no attempt made to provide solution. Definitely lost this customer
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Posted 2 years ago
Amplifon is rated 3.1 based on 252 reviews