Amplifon Reviews

3.1 Rating 252 Reviews
50 %
of reviewers recommend Amplifon
3.1
Based on 252 reviews
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Anonymous
Anonymous  // 01/01/2019
Do not use Amplifon for hearing aids. My sister has hearings aids from them. The first set she had, the earpiece fell into her and could not be removed. She needed to go to the hospital where a ear nose and throat specialist removed it. After that she purchased a different set which can be tuned to the phone. They stopped working, not once, but three times. The second time they failed, she was without them for one month. After not hearing from them she went to Keperra office, who was dealing with the hearing aids, and was told she wasn't in the system. The receptionist, who not very efficient or polite, went to the cupboard at the back and found them in there, ready to be given to my sister. Of course all this time, payments are being made on a product that cannot be used. It seems my sister should be grateful that her faulty hearing aid is being fixed free of chargers. Then the receptionist told my sister she had rung, but the phone was not answered. ( she is deaf and didn't hear the phone) and no message was left. After searching through the phone, a message was found, but had nothing to do with the hearing aid repair. The repaired hearing aid was collected, it worked for one day and has failed again. One of the excuses for the confusion, was my sister got the aids in Toowoomba in March, relocated to Brisbane in June, had taken both repair jobs to offices in Brisbane, but Keperra told us the records had not yet been received in Brisbane (this is Feb/March) because of Covid/ Postal delays. The records were actually in Brisbane all the time. The receptionist was not efficient , and didn't really seem to know what she was doing. From Other reviews it seems that this is consistent with Amplifon receptionists. also there is never the same person twice at the office. Just don't go there.
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Posted 2 years ago
Interesting to se the comment about reception at Sutherland. I couldn't agree more. Audiologist however, was excellent. I also agree about the 'predatory' letters and aggressive 'phone calls. I have to make a decision this week about purchase following a trial. Bob
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Posted 2 years ago
I went to Kippa-Ring office and must have been wearing my stealth jacket as I was ignored for 25 minutes by the lady behind the desk while she enjoyed social chat on her phone. I walked out. But reading other reviews, I won’t try any other outlets
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Posted 2 years ago
Was happy with hearing aids payed $5500, few days later was asked to take them back ,said they were promised to someone else ,second pair were no good .having trouble with refund
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Posted 2 years ago
Bloody rude receptionist at Sutherland today at 2 pm 9/2/22 condescending young lady with poor manners and an even poorer attitude toward a 60 year old who has spent 3.5 k on hearing aids
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Posted 2 years ago
Amplifon is possibly the worst company to deal with in the entire country. they quoted one price to myself and my doctor in the hearing portal and then charged another ($2,700 higher) than quoted. In follow up they said they miscommunicated the pricing and were sorry about that, but I could either give back the hearing aids or pay the additional $2,700 charge. What a racket! I would urge every person considering hearing aids to look elsewhere for their product(s)!
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Posted 2 years ago
I bought ampliphon device for my mother Poor quality service...initially it worked seamlessly for 3-4 months thereafter lot of noise ..no centre for adjustment at local level dat was promised at time of purchase.hv to travel 110 km to reach the centre and pay for repairs..7-8 visits to centre at jalandhar till date.. Never bn the same after d repairs. Being asked for upgrading d machine for which hv spent approx 25 k on repairs..& still my mother cannot listen.
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Posted 2 years ago
I contacted this company a couple ears back. The Audiologist was temporary, but I wasn't to know that? I paid just short of £2000 cash for the product he recommended. The hearing aid has been back to the factory a number of times, but again useless. The audiologist I have seen recently is very, very good, but the outcome is; they will contribute towards the audio but I must shell out in the region of £2900. No way am I doing that. I have calls from their regional office in Manchester, but they just talked basically rubbish to me. I could not recommend this company to anyone taking my case into consideration. Spoke to a senior manager and I think why? Product was from PHDAK
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Posted 2 years ago
We regularly get envelopes labelled "important appointment reminder, please open immediately" from Amplifon for the previous owner of this house. Just got probably our 5th "reminder" in two years. The thing is, we know the previous owners well and she has never requested or booked an appointment with Amplifon. It's annoying at best, misleading advertising at worst. Please stop mailing people who don't request your services!
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Posted 2 years ago
Lendrum location , 111 Street, Edmonton Alberta Easy access location, parking at door. Friendly staff , very accommodating... appointment with least delay excellent caring professional service and reception support. C. G Laframboise, Edmonton
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Posted 2 years ago
I bought Amplifon and am sorry I did! I have been back and forth to their office 5 times for adjustments and still they have me so frustrated I have them so loud I can only hear background noises or I can’t hear anybody. I am constantly having to ask what people are saying in shops or to my own family! Watching TV has become a chore and I still need subtitles as I can’t hear some stations. Certainly not worth the money or time going back and forth for adjustments that don’t make a scrap of difference to my life or make things any easier.
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Posted 2 years ago
Purchased my hearing aid in July 2021 and have never really been happy. Just outside the 3 months return policy mine broke down and had to be sent away for repairs, one week later returned. Two weeks later the same thing happened again. After paying AU$7590.00 I requested an other type of hearing aid and this was refused. Phoned last Tuesday a 1800 number and I am still waiting for a return phone call. I would never recommend Amplifon to any one.
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Posted 2 years ago
We received a letter at our home that strongly implied that my husband had an appointment at Amplifon. I called the number to confirm that he DID NOT in fact have an appointment and the person I spoke with just tried to go on a sales spiel and wouldn’t answer my questions. A simple yes or no would have been fine. If a company wants to be seen as reputable, it helps when they don’t unabashedly send out fake appointment reminders to take advantage of seniors. There are many scams out there that prey on the elderly and this is an excellent example.
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Posted 2 years ago
I have been most impressed with the service given by Zoe at Amplifon, York. She has gone out of her way to help me solve my problems with hearing loss. I would thoroughly recommend the Goodramgate shop.
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Posted 2 years ago
Taking up a "free" hearing test with Amplifon is akin to attending a sales pitch for Time Share Investments. For an unbiased medical opinion just visit your GP or any independent audiologist who has no invested interest in any one particular product.
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Posted 2 years ago
Do not buy their products. Had an issue with the receiver of their hearing device thrice within a span of 8 months and was charged heavily for clearly a low quality product. Customer care is not supportive at all.....
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Posted 2 years ago
I am a 4 year old customer of Amlifion India and company has really nice products but the service quality is very poor. The staff is constantly making wrong commitments, argues with the customer and not at all empathetic. They commit for one charges and then they add additional charges. Very sad to see senior citizens suffering. I will not recommend amplifon costly/premium products with such a poor service.
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Posted 2 years ago
I really very disappointed with Amplifone,I purchased hearing kit from them and it took almost 1month for them to deliver the product and now its almost 3months and they are not coming to do the settings.I called them so many times but they don't care after sale So my suggestion please dont go for Amplifone.
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Posted 2 years ago
II spent two and a half years at Amplifon USA. Since the pandemic, the company has suffered significant losses while also gaining significantly. Recently, there has been a high turnover rate in management and salary positions. My former boss was hired in November 2020. He's never liked me since we first met in 2021. He wrote me up every month until I was out the door. This individual was hired by Amplifon from the automotive industry. He knows nothing about the business and is a terrible boss. The team was devastated when I announced my departure. Amplifon is a great company, but they seem to overlook potential and growth within the company, and it is the higher-ups who are ruining it.
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Posted 2 years ago
Hi, don’t be duped Amplifon is not what you believe. I had to wait 5 weeks to get an appointment.today was the date due. I whent to the shop to hear that I didn’t have any appointments ,and the man I had the appointment with was not working there anymore. At least they could call me back to tell me that my appointment was cancelled. No sorry no apologies juste all normal routine for Amplifon. They’re good for selling but don’t expect anything for customers service.
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Posted 2 years ago
Amplifon is rated 3.1 based on 252 reviews