Angling Direct Reviews

Name: Angling Direct
Rating: 3.23

3.2 Rating 39 Reviews

54 %

of reviewers recommend Angling Direct

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3.2

Based on 39 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a lady entering this store I did not feel welcome and the man who served me definitely felt I should not be in his man cave!! He talked over me, talked to me as if I was stupid, ignored me ,chatted to other men as he was meant to be serving me. I have fished all my life and this is the first time I have been treat in such a rude way on entering a fishing shop. I usually shop local to me but this shop was recommended so I thought I would give it a try. Never again, a great shame because there is a lot of ladies who fish and like nice gear so the shop has not only lost my custom but approx. 23 from my ladies cub. Your staff should be trained to treat ladies as if they do know what they are talking about and not as if they should stay at the kitchen sink. Shame on you Angling Direct Rayleigh!!”

Helpful Report

Posted 4 years ago

Good Afternoon, Firstly, apologies that you did not receive the service in Rayleigh that we strive to deliver in all of our shops. We would like to contact you to discuss this further, therefore, please could you come back to me with your contact details. Thank you so much. Shona

Posted 4 years ago

“Order Placed 3 Weeks ago, delivery is since ten days in a german parcel Depot and from Angling direct there are no clear answers or following my dies to sent out a new parcel. Costs me more that 6 Mails at the Moment but Nothing Happens. Last Time placed an Order there.”

Helpful Report

Posted 2 years ago

“Ordered a bivvy on a Thursday for a Saturday priority delivery as it was needed for a trip on the Monday. Lady on the phone at angling direct promised it would arrive in time, Saturday comes no sign of the bivvy. Rang angling direct only to find the bivvy was due to arrive on Monday. I'm now left with no bivvy for my trip, absolutely s**t s**t company who I won't be using again and will be telling everyone to avoid using at all costs!!! This is now the second time angling direct have let me down badly!”

Helpful Report

Posted 3 years ago

“Bought a daiwa ninja 10ft pellet rod from willenhall outlet for £52.19 then found at go outdoors for £42.99 same day emailed angling direct to see if price matched as on there website but was told no because you have to be a member of go outdoors but they then dropped the price to £34.99 after I told them with in a week so much for not price matching after look else were in future”

Helpful Report

Posted 4 years ago

“Ordered goods, paid extra for quick delivery only to find that their chosen delivery company (Parcelforce) had stated they couldn't find my address. Contacted Angling Direct (ages on hold) and, as part of the order was a present for a friend, cancelled the order and was assured they would refund my credit card. Just got my statement from M&S Bank to find they have taken £174.94 from my account and, two weeks later, no refund. Now have to go through a dispute process and wait for up to 60 days with, in the meantime, having to pay M&S or face interest charges. Their service is appalling, Customer Service Department even worse - do yourself a huge favour and buy elsewhere (Tackle UK in Yeovil are far, far better) Terry”

Helpful Report

Posted 5 years ago

“Had email them about order but did not get back to me. Phoned them was told my order had been dispatched that a it would be with me 24 48 hours. Rang again 4 days later was told the order was going out that day. I cancelled order. I do not like being lied to.”

Helpful Report

Posted 5 years ago

“Paid for same day dispatch, not dispatched, phoned in, can't tell me when its going out, just wants to refund me instead of fixing the problem. Says they have a stock issue, when queried what it was, I'm told they can't locate it. I say, so its missing? Their reply, no it's not missing, it can't be located. Manager I spoke to Christina apologies for me feeling like not buying from them again. Ridiculous. Rather support smaller businesses and a pay a bit more”

Helpful Report

Posted 1 year ago

“I placed an order on June 7th. Paid £6.99 for priority delivery as it was for a birthday present for my father on June 11th. On June 9th and 10th it was out for delivery but on both days the driver "ran out of time". Yodel customer service advised it would be delivered on Monday. On Monday 13th, it was out for delivery, then the tracking stated it had been refused even though no Yodel delivery had arrived at the premises. On the Tuesday it was out for delivery yet again but this time it stated it was had been refused as the driver had been told I was no longer at that address. Again, no idea where the driver turned up to as it was not the address on the parcel. Once again I spoke with Yodel customer services who said they would put it out for delivery again. On Thursday 16th, I received a delivered notification. When I couldn't locate the parcel, I contacted Yodel AGAIN. They advised it had been delivered BACK TO ANGLING DIRECT. At this point I contacted Angling Direct stating I would like a refund since it was already well past the date I originally required it and could not cope with the incompetency of Yodel any more. Angling Direct customer services confirmed that the parcel had been delivered back to them and that they would process my refund. This was on Friday 17th. We get to Friday 24th and still no sign of my refund, so I contact Angling Direct again and ask when I can expect my refund, only to be told the parcel went out for redelivery and was delivered yesterday (Thursday 23rd). I am currently out of work with Covid so can neither confirm nor deny if the parcel has arrived, however I cannot understand why, after having it confirmed that the refund I had requested last week was being processed, that this resulted in the parcel being sent out for redelivery instead when I explicitly stated I no longer wanted the goods. As of yet, I have not been advised how they intend to resolve the matter but I am not happy with being out of pocket and my refund now being delayed further because of an error they have made. This is by far the worst company I've had to deal with in terms of service and helpfulness - it's been an absolute farce.”

Helpful Report

Posted 1 year ago

“Get your priorities in order Angling Direct….. it seems that this company genuinely doesn’t care one iota about the customers, I never received my package only to find out that Royal Mail had lost it ! Angling direct didn’t even send it until the last minute and now 3 weeks later I’m still waiting for my money back … appalling service- no apologies, all I get is more advertising in my emails … as if I would shop there again”

Helpful Report

Posted 2 years ago

“Bad experience when returning an unsuitable item to the local shop to me, the customer service was appalling. The atitude of the shop manger left me very angry I have been a customer for many years spending a large amount of money. Initially I was told to return item by customer services no issues with that but the reception at the shop!! was unwarranted. I will never use this awful company again.”

Helpful Report

Posted 2 years ago

Angling Direct is rated 3.2 based on 39 reviews