“Appalling customer service. Prescription item ordered did not arrive, apparently lost in transit. They refuse to send a replacement telling me to just wait. Clearly fobbing off. I have had to order from the vet to avoid running out.Animed do not care, and I am now out of pocket with no medication. Absolutely atrocious company, they take payment with no guarantee that you will receive goods. Do not use them.”
“Usually not to bad of a service until a refrigerated delivery was left outside my house and went missing. There was nobody home to take delivery so usually a neighbour would be asked to take it as its medicine and needs to go into the fridge. When I approached Animed they said that because the driver took a picture of it outside of my house against a closed door that someone must have signed for it. How that makes sense I have no idea. Anyway they refused to replace or refund it point blank without even investigating or asking questions. Not a good way of doing business in my opinion.”
“I emailed to ask if the food i had recently bought from them for my cat was affected by the pancytopenia issues and they've avoided answering me and deflected on to my vet. shows a real lack of knowledge in terms of what products they sell so i no longer trust them and will now buy from vivovet who have been alot more helpful and reassuring.”
“Would give zero stars if I could. Was charged for my repeat delivery on 14th. Still hadn’t received anything by 21st so I enquired and rang customer services who assured me it has dispatched and would be with me the next morning. I still had a 4 days food left so I though it would be fine. Nothing turned up the next day and I didn’t hear anything until 6pm Sunday night that my order had been cancelled due to out of stock!!!! So I am £50 out of pocket with no food for my dog. They offered me a paltry 10% my next order.... no thanks why would I order with them again. Will spend my money on Fetch from now on. Next day delivery and free over a certain amount.”
“Sent them a vets prescription for optimmune for my dog but the tube of medication seemed mainly full of air and what was left in the tube is very difficult to get out. When I sent them an email they couldn’t be bothered to respond.”
“Ordered a repeating order and received twice, the food didn't agree with my dog and had constant diarrhea. they refused to return the un-opened additional bag of food I received.”
“DO NOT USE THIS COMPANY. They are aggressive and did not send my medication for my elderly dog that has been using it for years and years. The prescription was valid and they charged me £20 for emailing me to say they did not think the prescription was valid.
They are unethical and you would be better off using PetDrugsOnline or Viovet.”
“Avoid . Customer service is appalling. Sent numerous emails and no reply. Ordered medication a week ago and paid for speedy delivery meant to take 1-3 days. Still no delivery 7 days later and no reply to emails.”
“I ordered some diabetic canned and dry food for my dog who has recently been diagnosed with diabetes. I paid express delivery and four days later I still hadn't received the food. No emails either. I rang and was told they couldn't check anything as the system was down. I did get a refund but I wasted four days waiting - ordered elsewhere for free next day delivery. Would never order from Animed again. Not even worth the one star.”
“I placed an order for renal cat food and paid for express delivery, after a week I had not even received a despatch email, I contacted and spoke with someone who could give me no explanation of why this had happened. I requested a refund which would take three days and I am still waiting for a supervisor to contact me with an explanation.
Should be a no star option!!”
“Placed an order, all in stock. 12 days later not heard or received anything. I got in touch by email and am told an item is out of stock and they're waiting for new stock before sending. In the meantime I have no Renal cat food for my elderly cat with kidney disease. Terrible service, always found their deliveries slow compared to other companies. I won't be using them again, that's it no more chances Animed.”
“Set up a repeat order for prescription food for my diabetic dog to arrive monthly starting Dec 2020.As of 19th Jan 2021 still waiting for either food or refund. Impossible to reach by phone and all emails ignored.Appalling customer service. Will NEVER use this company again.”
“Used several times for none prescription medicines with reasonable results so placed an order for one of our dogs prescribed medicine online with prescription attached only for Animed to later ask for the original to be sent by post delaying order, they then lose the prescription with no apology only wanting us to pay another £15 to get a new prescription from our vets. Canceled order and got a refund so only out of pocket for the £15 for the original prescription they lost. Don't order from Animed if can't wait weeks for your pets medication or wasting money to replace prescriptions they lose.”
“Recurring theme here. This company takes your money for stuff they don’t actually have in stock, then they just ignore you, don’t respond to your emails or refund your money. Bordering on fraud”
“Ordered an in stock item. Paid extra for express delivery as I needed it and two days later still not despatched! Apparently the 1-3 days delivery quoted on the site is after processing time which can take 2 days!
Customer service terrible 1st call I was told its my mistake the website says 2-5 days so I checked incase it was my mistake and it says 1-3 days. Called back and was told I would get a phone call confirming its leaving today. No call came”
“Do not waste your time and compromise your pet's health with this site. I ordered and attached a prescription in good faith, they weren't happy with the scan quality, ...I waste days redoing it, my dog was compromised but finally got the meds. Gave them the benefit of the doubt and ordered again, ..granted I attached the wrong script the first time, resent, ..no vet signiature, got a revised one, quality of signiature not right,..ok we'll be compromised with Christmas post, it's Metacam, my dog will be in pain, my vet's busy caring for animals, I stressed it was urgent, they could phone the vet and check given I stressed the urgengy. In short, if you care for your pet, use a caring professional site instead of this shower, also their responses are rather rude.”
“Haven't answered my email it's been 5 days answer on recorded message you are no 6 in queue even after 20mins and then when you try again multiple times you are 6 in the queue it's ridiculous u just want to no where my standing order is .”
“Ordered meds for my dog that where in stock when ordered
3/5 days for delivery
On last scheduled day for delivery
Got email stating have to cancel order as there supplier not got them
In stock
Only 2 days med left for dog
Now have try get else where
Not good
Why wait a week to find out supplier
Not got them
A bit of the PPP
Very disappointed”
