Animed Direct Reviews

1.7 Rating 233 Reviews
15 %
of reviewers recommend Animed Direct
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Phone:

01379 871051

Location:

-, - United Kingdom

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Anonymous
Anonymous  // 01/01/2019
This was my first order with Animed and it was just hassle from start to finish. They are difficult to contact, everything seems to take 48 hours to be actioned and they charge for express delivery which is misleading because their internal processes are anything but express. It cost more to use your own Vet for prescriptions for sure, but it is a lot less hassle than dealing with Animed
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Posted 1 week ago
Absolutely terrible service. We ordered a few items and one failed to arrive. They told us they checked the CCTV and all items were packed. Absolute rubbish. They currently have our money but we don't have the item. Do not use or at the very least film yourself opening any deliveries
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Posted 2 months ago
Do not bother ,order from somewhere else.
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Posted 5 months ago
If you value your pet's health and timely medication delivery, I'd recommend you think twice before using Animed Direct. I recently placed an order with this company (order number #2007114290) for medication, which was critical for my dog post-surgery. I ordered it on Monday and paid for express delivery. According to their stated delivery timeline, I was supposed to receive it by Thursday. To ensure everything was in order, I called on Tuesday to confirm the vet check prescription, and I was reassured I would get the medication by Thursday. However, on Wednesday evening, I received an email informing me of a delay from the pharmacy with no estimated delivery date. I called them again today, and the representative was very unhelpful,suggesting that I might receive the medication tomorrow, Monday, or even sometime next week. If you value your pet's health and timely medication delivery, I'd recommend you think twice before using Animed Direct.
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Posted 6 months ago
20% of tins of Hills Z/D Food Sensitivities Feline Wet 24 x 156 g were dented, two too badly to be used. Unfortunately I did not discover this until after the 7 day window allowed by Animed, could not provide photo evidence as my phone and camera too old (like me) and I had recycled the packaging. I offered to return the really badly damaged tins but Animed refused a refund. I can understand them wishing to avoid scammers but I am not one, so shall not be dealing with them again.
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Posted 6 months ago
I’ve used Animed for years and have always been satisfied. However this week I ordered Prednidale (Prednisolone) 5mg. The prescription from my vet stated this exactly. Animed refused to Issue the prescription saying as I’d put Prednisolone on the request they could t issue it and I had to get a new prescription from my Vet. My vet said it was very silly, and that I would have to pay another £22. Animed refused again to issue the Prednisolone so I’ve now gone elsewhere. Very poor customer service. No one rang me back. A different person emailed me each time and I had to keep repeating myself. Useless.
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Posted 9 months ago
Have been with this company for a long time. Recently they seem to have delays in answering the phone and delays in dispatching items yet we still get emails advertising their products. The latest problem is that they have run out of my dogs tablets. Have they been reordered, don’t know, when will they be in stock, don’t know, is there a manager too complain to, no, never any available. The last time this happened the stock showed as six tablets available, we wanted sixty on prescription, they have the prescription. Because the computer showed six in stock, no new order was placed as it showed stock available. Surely this antiquated order system is a waste of time. Can the computer not be set to reorder when it reaches a reasonable level, not six. For a company that says it is there for our pets somebody needs to look at their systems and delays. Angry and bitter about customer service.
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Posted 1 year ago
Have used Animed for couple years buying same prescription repeat medication On the last order they changed the type without consultation to a chewing one rather than the dog’s usual swallow type which we mixed in with food I requested in a telephone call to return the wrong medication and was told by the call handler that she could see the previous orders we’re always for the swallowing type and that was changed without consent or consultation I was unaware that there is two types of pill speaking to other vets and suppliers they sell the swallowing type as these are more easily administered Animed say they are not going to do anything about it and do not reply to my email Be cautious dealing with this company, which I believe are unethical after paying them hundreds of pounds they don’t even have the decency to reply to me
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Posted 1 year ago
VERY DISAPPOINTED AS A LOYAL CUSTOMER WONT USE OR RECOMMEND AGAIN!! Have always used Animed when our Border Terrier required specialist Royal Canin food after being diagnosed with digestive problem. When I came to order my dog's usual food I noticed prices had rocketed and therefore compared to other suppliers!! I brought this to Animed's attention as I had received many emails reminding me to reorder my dog's food. I emailed them back to tell them they were not competitive and also that I was yet to receive any special offers, as I was promised some months ago. Their response - emailed to say they would remove me from their email circ. list!!
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Posted 1 year ago
I ordered medication for my dog on Jan 4th, supplied the prescription but to date, 23/01/ 23 they have not been delivered Apparently Royal Mail have lost them . I have called six times to date and will have to contact them again tomorrow Last Tuesday Animed were going to contact Royal Mail to establish what had happened to the order This afternoon after yet another phone call to customer service I am informed by email that I still need to wait for Royal Mail to complete their investigation. My dog has now run out of tablets needed to control his epilepsy and Animed are unable to tell me when if ever I will receive my order, although by their own admission if they have to resend the order it is going to be several more days at best Obviously I will never use this company again , that is , if my dog survives until I can get more tablets , but want to make others aware of exactly how bad their customer service is
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Posted 1 year ago
DO NOT TRUST THIS COMPANY!! 2 of the 4 cat flea treatment pipettes they sent me where empty. I phoned them and was immediately fobbed off and told to email them instead. After almost 7 weeks I've still received no reply so I think it's fair to say they are ignoring my complaint. I should have read other customer reviews before buying from this company because it seems this kind of behaviour is standard for them.
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Posted 1 year ago
DO NOT USE THIS COMPANY THEY SCAM AND SHARE YOU DETAILS.
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Posted 1 year ago
I would actually give 0 stars if I could. Only order from this company if you want poor service which could compromise your pets health . When you expect courier service to arrive the day you will be in to receive it as its cold storage and they muck your order up so it will be sat outside . Absolute awful customer service I will be taking this to an official complaint
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Posted 1 year ago
Have been using Animed for about 4-5 months now and we're extremely satisfied with the service 👍
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Posted 1 year ago
Extremely poor service. Part through a repeat prescriotion they take your money and then tell you the item is discontinued. One would imagine that would be it, but they tkre your money again next time the order is due! Customer services are full of excuses but not apologies. Be warned - there are a lot better options out there.
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Posted 1 year ago
I WANTED TO GIVE ZERO BECAUSE THEY SHARE YOUR DETAILS WITH THIRD PARTIES.
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Posted 1 year ago
I order syringes directly with an operative. The wrong ones arrived and even though each syringes is sealed and packaged they refused to take them back where a vets practjces would. Also ordered insulin and was told I had to be there to take delivery when I asked if I would know when they said I would get a time slot I have been waiting since 8.30 am and am only told it will be delivered before 6pm. The tracking system has said its going to no 86 for the last 3 hours and I am 106. So in other words you have to wait in all day This they are charging me extra for and not how they explained it would work. There are other companies out there and I suggest you use one of those this company has no vetiver back up doent know what it is doing. Hopeless.
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Posted 1 year ago
WOULD GIVE NO STARS IF POSSBLE, THEY SHARE DETAILS TO OTHER PEOPLE.
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Posted 1 year ago
Complete shambolic inefficiency. Despite teams of people being involved in processing my first order I am still waiting for it to be despatched. It was supposed to arrive today as I paid the express delivery, but they still won't tell me when I will receive it. This makes me angry as my dog's health, if not life depends on it. So I will have to get some asap from somewhere who care.
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Posted 1 year ago
I have been buying from Animed Direct for a couple of years, it’s always been very good, lots to choose from, the cheapest for what my cat needs (Royal Canin food) an fast delivery. Customer service is excellent too. Highly recommended 👍🏻
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Posted 1 year ago
Animed Direct is rated 1.7 based on 233 reviews