Anstel Brands Reviews

4.8 Rating 361 Reviews
93 %
of reviewers recommend Anstel Brands
4.8
Based on 361 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Anstel Brands Reviews

About Anstel Brands:

Here at Anstel we're parents too! So we get it that parenting is a big thing - huge in fact, and no one said it was going to be easy. But it doesn't need to be unnecessarily difficult.

We make it our job to help new mums & dads take joy in their parenting experience. We deliver this through smart, safe & innovative products, backed by first-class customer service.

Our hand-picked product range is sourced from all corners of the globe, but they focus on one thing: providing purposeful innovation and meaningful value to your new-found life as a young parent.

Find joy in the everyday.

#joyfulparenting

Visit Website

Phone:

+61 3 9131 6545

Email:

info@anstel.com.au

Location:

36 Sunline Drive,
36 Sunline Drive
Victoria
3029

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Very helpful team, I was actually dreading having to have my pram fixed/part replaced but the team made it so easy which is very much appreciated when have a baby & am back at work. Thank you!
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Posted 1 day ago
Very poor experience. I have had emails go back and forth from a fault that could have resulted in a serious injury. It has been fobed off and ive asked for a call from a manager - No call but instead days later i have received a generic email noting my "query is closed". For a company that prides themselves on safety and quality i am appauled with this service received. I would never purchase from your brands again.
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Posted 4 days ago
Dear Niamh, Thanks for taking the time to leave your feedback. I have taken a look through your warranty claim with us and I can see that it was outside the Manufacturer's warranty period of 2 years therefore Cybex wasn't able to issue a replacement under warranty. I can also see our team did offer a significant discount on a replacement stroller as a way of compensating for the unfortunate situation. We do still uphold that offer if you do wish to take advantage of it. Thanks again for your review, we'll use this to help us improve in the future. Regards Anstel Brands
Posted 3 days ago
Cheryl from Anstel support has been extremely helpful and supportive throughout my issue. Whilst it has taken sometime to resolve it, it has been at no fault of hers. Exceptional customer service!
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Posted 1 week ago
Thank you for your prompt attention.
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Posted 2 weeks ago
Cheryl is the best
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Posted 1 month ago
Cheryl was so helpful and deliveries were quick and easy
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Posted 1 month ago
Very prompt and attentive service Appreciated the response
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Posted 1 month ago
Great service, efficient and prompt delivery. Easy and got me out of a bind.
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Posted 1 month ago
Fantastic Products, better service!
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Posted 1 month ago
Cheryl was so helpful with my epriam issues. She responded quickly to my emails and the issue has been resolved. Great customer service
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Posted 1 month ago
Quick delivery, prompt on response customer service
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Posted 1 month ago
Attentive and quick to resolve
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Posted 1 month ago
Really happy with the customer service I received for a replacement handle (wear and tear) outside of the warranty period. I was offered a replacement part for a nominal price, it arrived quickly and my query was handled promptly.
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Posted 1 month ago
First time shopping with Anstel Brands for a cot mattress, and it was such a fantastic and flawless experience - the customer service was great, and delivery was very punctual. I was then also delighted and so happy to receive the mattress as the quality was fantastic. I had an old Boori mattress which was terrible in comparison to BabyRest. The quality is second to none, and made in Australia; I am so happy I found it. The staff also assisted me with a cot assembly query in an efficient manner and when they did not have to. I will highly recommend Anstel to anyone, and have been telling friends and family to purchase from them too. Thank you for making quality products at reasonable prices!
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Posted 1 month ago
Customer service was great! My delivery came earlier than expected as well :)
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Posted 1 month ago
Cheryl was amazing, very professional and very supportive, I was having trouble with a broken part of my pram, she responded with clear options and solved my problem very quickly. Other than deals I will be happy to pay for the service. Highly recommend and will be purchase in the future.
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Posted 1 month ago
Excellent! Great custumer service and quality products! Fast delivery as well. Thank you!
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Posted 1 month ago
Amazing client service 👌🏼
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Posted 1 month ago
Fast & reliable delivery.
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Posted 2 months ago
Fast delivery. Really like the Babyrest Aster nappy bin. Very easy to use. Locks in odors. Looks nice.
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Posted 2 months ago
Anstel Brands is rated 4.8 based on 361 reviews