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Anstel Brands Reviews

4.8 Rating 370 Reviews

93 %

of reviewers recommend Anstel Brands

Company Reviews

Product Reviews

4.8

Based on 370 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Anstel Brands:

Here at Anstel we're parents too! So we get it that parenting is a big thing - huge in fact, and no one said it was going to be easy. But it doesn't need to be unnecessarily difficult.

We make it our job to help new mums & dads take joy in their parenting experience. We deliver this through smart, safe & innovative products, backed by first-class customer service.

Our hand-picked product range is sourced from all corners of the globe, but they focus on one thing: providing purposeful innovation and meaningful value to your new-found life as a young parent.

Find joy in the everyday.

#joyfulparenting

Visit Website

Phone:

+61 3 9131 6545

Email:

info@anstel.com.au

Location:

36 Sunline Drive,
36 Sunline Drive
Victoria
3029

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Anstel Brands 2 star review on 28th March 2024

Anstel Brands 5 star review on 24th February 2024

Anstel Brands 5 star review on 24th February 2024

Anstel Brands 5 star review on 24th February 2024

Anstel Brands 5 star review on 7th February 2024

Anstel Brands 5 star review on 7th February 2024

Anstel Brands 5 star review on 25th January 2024

19

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products are great quality and the customer service is fantastic”

Posted 6 days ago

“One of a few provider of European high end brands always quick to respond and interstate delivery done under 24h.”

Posted 1 week ago

“Excellent service couldn’t fault it or the quality”

Posted 1 week ago

“No problems with delivery, well packaged. Looks great. Love the plastic carry bag it came in. Haven’t used it yet as it is a present for my grandson’s upcoming birthday.”

Posted 1 week ago

“Cheryl once again was very helpful. Thank you”

Posted 2 weeks ago

“Good quick service”

Posted 2 weeks ago

“Very helpful team, I was actually dreading having to have my pram fixed/part replaced but the team made it so easy which is very much appreciated when have a baby & am back at work. Thank you!”

Posted 4 weeks ago

“Very poor experience. I have had emails go back and forth from a fault that could have resulted in a serious injury. It has been fobed off and ive asked for a call from a manager - No call but instead days later i have received a generic email noting my "query is closed". For a company that prides themselves on safety and quality i am appauled with this service received. I would never purchase from your brands again.”

Posted 1 month ago

Dear Niamh, Thanks for taking the time to leave your feedback. I have taken a look through your warranty claim with us and I can see that it was outside the Manufacturer's warranty period of 2 years therefore Cybex wasn't able to issue a replacement under warranty. I can also see our team did offer a significant discount on a replacement stroller as a way of compensating for the unfortunate situation. We do still uphold that offer if you do wish to take advantage of it. Thanks again for your review, we'll use this to help us improve in the future. Regards Anstel Brands

Posted 1 month ago

“Cheryl from Anstel support has been extremely helpful and supportive throughout my issue. Whilst it has taken sometime to resolve it, it has been at no fault of hers. Exceptional customer service!”

Posted 1 month ago

“Thank you for your prompt attention.”

Posted 1 month ago

“Cheryl is the best”

Posted 1 month ago

“Cheryl was so helpful and deliveries were quick and easy”

Posted 2 months ago

“Very prompt and attentive service Appreciated the response”

Posted 2 months ago

“Great service, efficient and prompt delivery. Easy and got me out of a bind.”

Posted 2 months ago

“Fantastic Products, better service!”

Posted 2 months ago

“Cheryl was so helpful with my epriam issues. She responded quickly to my emails and the issue has been resolved. Great customer service”

Posted 2 months ago

“Quick delivery, prompt on response customer service”

Posted 2 months ago

“Attentive and quick to resolve”

Posted 2 months ago

“Really happy with the customer service I received for a replacement handle (wear and tear) outside of the warranty period. I was offered a replacement part for a nominal price, it arrived quickly and my query was handled promptly.”

Posted 2 months ago

“Really happy with the customer service I received for a replacement handle (wear and tear) outside of the warranty period. I was offered a replacement part for a nominal price, it arrived quickly and my query was handled promptly.”

Posted 2 months ago

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Anstel Brands is rated 4.8 based on 370 reviews