“Very disappointed I ordered a horse head and it’s been over 15 business days we have tried calling customer service no answer or response we have left many messages. This is the fist time ordering from Antique Farmhouse it’s very bad service.
Miguel”
“Customer Service was super responsive and went over and beyond to help us out! Be assured you will be taken of. We are
very pleased customer and recommend them without hesitation.”
“I was dissatisfied with a product and Jen went out of her way to provide me with satisfaction. Supportive employees are a rare breed these days. I appreciate how valuable Jen is to the organization and hope they do too.”
“I recently ordered an hourglass which I am totally pleased with. However there was an issue with the glass portion not fitting properly on the base. I sent Antiquefarmhouse an e-mail, and within minutes was told that they had received it, and that I would get a response. The next day, I received a message from Kim in customer service asking if I would like a refund or a replacement. I sent them a picture, and was told that a new one was being delivered.
I am very impressed with their service. I will definitely order from them again.
A very satisfied customer,
Lyette 😊”
“First of all, I’m in love with all things Antique Farmhouse. The quality of each item I’ve ordered is top notch! And the customer service is absolutely amazing! I really needed a few things right away but I completely read and understood their shipping timeframe. Well needless to say, customer rep, Kim, did everything she could to help and I arrived my package so fast, you would have thought she drove it herself! Just amazing! I am a customer for life!”
“Just a quick note of THANKS!!! I have order from Antique Farm House several times over the last few years. I LOVE products. I recently ordered the Embossed Marbled Mercury Glass Ornament Garland and just received it! IT IS PERFECT and arrived so quickly. In the past it has taken two weeks or more to receive my orders; I am so pleased it came so quickly! THANK YOU!!
In joy the holidays, Merry Christmas!!
Ava Witt”
“I had a lamp that I ordered and it came damaged. Antique Farmhouse replaced it an no charge. I received superb customer service and they are very quick to respond to any questions or concerns that I had. As a result of the positive experience, I will continue to be a customer.”
“Antique Farmhouse is by far the best company for everything to do with the home. We’ve purchased new living room furniture, dinning room table and many pictures and accessories. They stand behind their products and Jen, Kim and Debbie are so customer relations friendly. Their stuff is fabulous! They’ve helped us make our new home warm and cozy! They’re my go to place for the home. I also buy many gifts from here as well. One happy customer here. Thanks!”
“I love Antique Farmhouse! I wait every day for their email to come out to view their products they are showcasing for the day!
I appreciate their great customer service-something so hard to find. I ordered 6 dining chairs and by human error was sent 2 incorrect style chairs. I sent an email and was contacted within a few hours. Jen was able to replace the 2 chairs and were delivered in 10 days. Great communication throughout the process. Jen truly knows the value of customer service! I will definitely be buying from them again.”
“I love Antique Farmhouse, their products are of the highest quality! I had a small issue with an item that I recently ordered, and Jen took care of it for me. I can't believe that their customer service is all US based! That's such a rare thing nowadays. I will definitely continue to purchase from them!”
“I purchased a cookie jar from them and after a week emailed to ask them if it had been shipped. They responded that it won’t ship for 15 days after purchase! It also says this on their website. It’s been 13 days as of this writing and still hasn’t shipped. So, if you want you item in a reasonable period of time, I’d try somewhere else. By the time it gets here, I won’t remember what it is. Boy do I hope it’s not broken, that could delay everything through next year!”
“I purchased the metal frame elm console table, mainly because the description stated:“Specifications
made of elm wood and metal”
However, this is MDF, not solid wood. Beware of the lack of description of their items!”
“" I received my order and it was damaged,
I first time ever. I immediately emailed them,
received a quick response. They sent me
new items and they arrived in perfect
condition! I will continue to shop with
Antique Farm House.Excellent service!”
“We ordered a mango farmhouse table from Antique Farmhouse and couldn't be happier with it. We also had a little issue with the shipping and some slight damage and they were SUPER fast to get it resolved and we will be shopping there often! Excellent communication and service!!!”
“I have ordered several things from Antiquefarmhous.com and until today I would have given them a 5-star rating. Every item (before) was excellent in quality and exceeded my expectations. Today, however, I received two items, The first, a wreath, was SO cheaply made. It looked worse than anything you could pick up at the dollar store, and it came broken with huge chunks of greenery broken off. It was also significantly smaller than it was supposed to be. The second, a metal cake stand, was a lot cheaper looking in real life than in the pictures online, and it wasn't balanced, making it basically unusable. I will really have to think hard before I buy anything from them again.”
“Something unique just happened. I ordered a wooden rocking horse from Antique Farmhouse. The horse was 40" high and when it arrived its ears had been compromised. I was so disappointed and wrote an email immediately to customer service. Here is the unique part...I heard back from Jen within 24 hours. She was very willing to listen and discuss my dilemma along with viewing pictures I had taken. Again, within hours, I received a reply. I ended up a very happy customer. Jen was unique in that she actually made a difference in my situation. Unique in that I actually had one on one communication and it was in a timely fashion. This is rare in today's world. I am so pleased with the customer service I received. This company offers unique items and unique quality service. I will continue to buy from Antique Farmhouse if they are going to stand behind their unique items and their customers.
Joanne Cirincione”
“I was lucky enough to stumble upon the Antique Farmhouse when a local home décor store was out of an item I desperately wanted. I debated fighting the lady at the counter with it. They typically carry one, maybe two, of their unique items which is extremely frustrating. I googled the item, and the Antique Farmhouse came up. I’ve been addicted to their site ever since. The items they carry match my style perfectly and are reasonably priced. What more can you ask for?! How about good customer service? They have that as well! I recently received a shipment with some damaged items. They were quick to respond, easy to work with and took great care of me. I highly recommend them!”
“I love the website and ordered a large wall mirror. Fed Ex said it was delivered to me ( (it was not) going so far as to tell me to check around my house and with my neighbors. Bottom
Line no mirror.. fast forward a week later when I received said mirror cracked in pieces and I HAD TO DISPOSE OF IT. Antique Reordered and Fed Ex said mirror delivered but alas no mirror. I’m expecting a cracked mirror to be delivered in a few days, which I’ll need to dispose of AGAIN!”
