“I love the website and ordered a large wall mirror. Fed Ex said it was delivered to me ( (it was not) going so far as to tell me to check around my house and with my neighbors. Bottom
Line no mirror.. fast forward a week later when I received said mirror cracked in pieces and I HAD TO DISPOSE OF IT. Antique Reordered and Fed Ex said mirror delivered but alas no mirror. I’m expecting a cracked mirror to be delivered in a few days, which I’ll need to dispose of AGAIN!”
“When I saw the picture of my bedspread, I was instantly in love with it! It took a month to get my package, which concerned me a little. I reached out to Customer Service and they called the company who was shipping my package, they responded with the shipping date and tracking number the very next day. My package arrived and it is more beautiful on my bed than in the picture! Will definitely order again from Antique Farmhouse!”
“I ordered the Retro Cows wall hanging. It’s beautiful and was perfect for our room. It had some large creases in it and when I messaged Antique Farmhouse they were quick to contact me. Their customer service is great and would not hesitate to order from them again.”
“I received my item damaged. I sent AF a message and Lisa with customer service responded promptly to correct the problem. I haven’t received the new item yet, but I appreciate Lisa handling my concern quickly. Fingers crossed this one makes it in good condition. Thank you Lisa!!”
“I ordered 3 "cutting" boards. They arrived and are terrible. Totally different from the picture. They were discribed as anitque replicas and these are far from that. Unfortunately, they don't accept returns and I see why as these are so bad they will go to Goodwill tomorrow. What a waste of time and money.”
“I am so excited to have found Antique Farmhouse! Not only do they carry the most beautiful items, but the customer service I have received is incomparable! It is so nice to support small business' during this time, and to find this little gem has been an extra bonus!
The items are high quality and thoughtfully put together!
I had one tiny issue with an order, and after e-mailing customer service, I received a response immediately and a resolution even quicker. I feel this is worth mentioning, because anyone can sell something amazing, but not everyone will help with a resolution so promptly and kindly! Can't wait for my next item to arrive!!!”
“I finally found a porch swing I loved (Diamond back white wash swing) and it was on their website, but sold out. I contacted them to see if they would get it back in stock and they told their buyer I had inquired about it. They were able to get it back in stock and they even gave me a courtesy email when they were back in stock. I was able to order the swing! When my swing arrived, the chains broke out of the box they were in and left grey/black marks on the swing. I contacted them explaining I was so happy that my swing arrived, but there were marks due to shipping and they refunded me some of the cost. I’m a satisfied customer and will be ordering more items. There’s very few companies that go above and beyond the way they did for me. Greatly appreciative for their customer service!”
“Hello Anna,
I want to send a special “Thank you” to you for working with me on my curtain issue. Your service has been quick, helpful & very pleasant. I’ll be looking forward to the new curtains arriving soon.
Sincerely,
Kelly Starkey”
“I have been working from home during the pandemic. Obviously, there is not a lot of face to face people interaction that we get so we I realized how much I actually appreciate the more simple things in life so much more then before. One of these joys I have experienced is my 8:30 am “Daily Event” eblast I get delivered to my inbox. Getting to peruse all the home decor options is a real pick up! Thank you Antique Farmhouse...oh and of course I have you bookmarked!”
