“Really happy with my purchase. It took me some time to put it all together but I am happy with final result. I was concerned a bit about strong winds but we had really strong storms a few time and it was all ok.”
“Purchased 2 of these for a decking area. Now put up ready for spring hoping for one of our climbers to make its way and to add some colur for the summer. So pleased with the pirchase, even happier to get on an offer. Since errecting we have had quite a few comments on how good they look and where we got them from. Sturdy material, might just buy a few more.”
“I needed extra storage in my kitchen. This unit is fab! It's on wheels so easily moveable. Easy to assemble apart from drawer sliders which need to be separated for assembly. Can be used as drinks trolley as well. I'm very happy with it”
“I ordered the fire for my 92 year old mum, she loved it. The coal effect reminded her of coal fires when she was a girl. The quality, delivery, customer service and the cost for the free standing electric fire was excellent. In my experience I would recommend Aosom UK, well done.”
“Lovely small tree, I don't have room for a large one so have placed it on my sideboard in the window and it looks beautiful, I have put it in a plastic plant pot which I drilled a hole in for the power lead. Fast delivery and well packaged, Merry Christmas 🎄”
“I bought a 240$ ottoman from them and after one month it started falling appart, screws fell, and fabric ripped. I contacted them after 4 months from purchase since I was very busy and I know it is a 1 year warranty, but they refused to help or change it which I find very greedy and consider them thieves. I am disappointed, I will never buy from them.”
“Terrible company and Outsunny garden swing appallingly bad quality. Do not use this company, do not buy Outsunny garden swings.
I paid a lot of money for an Outsunny triple garden swing seat. After a few months of use both the canopy brackets snapped and all Aosom could do was say buy replacements on line when there are none of the correct design on line and I kept asking where I could get them from. So I could not use the canopy.
This week the entire bottom of the seat canvas ripped whilst my son and one year old grandson were sat on it, throwing both of them to the floor. This could have been a serious fall for my grandson. All Aosom are saying is because I bought it last June they will not do anything about it - but it was stored in the garage for the whole of the winter.
Terrible responses from this company, simply washing their hands of a very inferior Outsunny swing.”
“Customers receiving dangerous and faulty goods. I am waiting a refund. Do not phone this company you will be charged for being on hold and you don't get through anyway. Customer service is non existant once you have purchased.”
“I had bought a fitness stepper from your website and the item in question was dangerous and faulty. While using said equipment the bottom metal plate snapped which could have led to having an injury. The customer service team you employ are awful and uncaring. I am still waiting for this item to be picked up by your delivery team and i am furious that a customer like myself has been treated so awfully. Lie after lie is all i hear from your customer service team disgraceful and will never be buying anything else from your website.”
“Ordered a reclining office chair and stool from Aosom.. delivery took 2 working days even with the recent bad weather.. Great solid chair and very easy to assemble”
“I'm still waiting for a refund for my faulty garden set that was delivered on 12th May. Complaint now filed with Trading Standards as you are in breach of consumer rights”
