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Apostil.co.za Reviews

4.9 Rating 974 Reviews

97 %

of reviewers recommend Apostil.co.za

Company Reviews

4.9

Based on 974 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

About Apostil.co.za:

Apostil.co.za is a documentation service provider for South Africans living abroad or in SA.

Get South African apostilles, police clearances, other documents and legalisations, as fast as 24 hours, through our legal service.

Visit Website

Phone:

011 083 9830

Email:

info@apostil.co.za

Location:

Walker Creek Office Park Building,
90 Florence Ribeiro Ave Muckleneuk,
Pretoria
Pretoria
0081

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Apostil.co.za 5 star review on 25th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for the express service for a police certificate to be cleared within 4-7 working days. The communication has been poor and I am I am still waiting. I would not recommend this service to anyone.”

Posted 1 year ago

Dear Chelsea, as mentioned countless times to you, the service has been delayed by SAPS, not our office. We've communicated this to you upfront and correctly, numerous times.

Posted 1 year ago

“I used Apostil to secure a copy of my Birth Certificate. I was told it would take four weeks normally however this might take as long as 7 weeks because of Covid. It is now 10 weeks since I ordered the document and it has not been provided. Service is poor with updates only provided if you specifically write to request an update. In truth the organisation does not seem to be able to influence the timeframes required to secure government documentation and charges exorbitant fees for providing no value. Definitely would not recommend using this service.”

Posted 3 years ago

“This was not a pleasant experience. First document – PCC and Apostille: Paid an exorbitant fee for the Priority PCC service on 3 December 2021 which should have taken 4 to 7 working days. 5 Jan 2022, followed up again, thinking we were awaiting the Apostille, only to be told that it had not been done and suddenly a different copy of ID was requested (an entire month later!). PCC Apostille was finally ready on 23 Jan – a whopping 82 days after payment made. It then took an additional 6 days to reach me in CT via courier. After numerous follow ups and a formal requests, I received a partial refund due to the massive delay of the PCC Second document – Apostille Driver’s License: I submitted my Driver’s license for Apostille and after 5 weeks was told it was ready for courier – I replied immediately (within 20 minutes) confirming address. 6 days later I followed up as still had not received the document only to be told it had not even been sent yet! I completely understand that apostil.co.za staff have no control over government department workings and timing, however, the “controllable” admin errors/oversights at their offices are what I take exception to. No explanation is ever given for these delays, and it is incredibly unfortunate that this lack of dedication causes massive impact on people’s lives and futures.”

Posted 2 years ago

“Original apostil document has been missing for 6 weeks, no helpful updates or feedback from Deirdre Tempers. Terrible service, would not recommend. I had to call the courier myself for an update.”

Posted 2 years ago

This review is unfair and incorrect - the courier has made errors, not us. Contrary to this review, we have, without needing to, at our own cost, undertaken to replace the document in question, with no thanks from this client.

Posted 2 years ago

“Took a while but was definitely faster than dealing with SAPS directly myself. My only main gripe is that I paid for the 4-7 day service, as I reached the 7 day point (and beyond) I received zero communication on whether it would be done or not despite several emails. Only after writing a negative review here did I begin to get almost daily updates from the 11th working day for the next 5 weeks that it took to be completed. It was received unfortunately too late for my visa application, but thankfully did not impact the process too much. I am a little disappointed to have received a Basic level service when I had paid over double for the Front-of-Queue service. It was apparently due to SAPS delays, but I think that if this is a regular situation, I feel that Apostil should just be more up-front with a maximum time frame it may still take, and work on their communication in instances that there are delays. I would consider using them again to speed things up, but definitely give yourself at least an additional month on the waiting time you anticipate.”

Posted 1 year ago

“I applied for an Unabridged birth certificate and letter of no indempment with translation to Portuguese on 5 October 2021. I am in Portugal to get married. My documents was couriered only in June 2022. I received copies and not original birth certificate. The apostille of the unabridged birth certificate was done incorrectly. I then received another copy and then later the original unabridged birth certificate. It expires now 11 January 2022. I paid almost R22 000 for these two documents and I will not be able to use it or get married because it is due to expire. I begged, cried and pleaded on a weekly basis. I am now sitting with old documents. How will I get new ones that is valid. I have until 26 August 2022 to get married or I will be deported. Portugal SEF can't give my longer VISA. So I am very very upset, sad, feel cheated. My life are being ruined. I trusted the process and was let down big time.”

Posted 1 year ago

We spent a huge amount of time and effort on your instructions. After reviewing the scans of your documents, nothing was completed incorrectly. The time delays were caused by the departments (Home Affairs and DIRCO), as explained to you on both email and the phone.

Posted 1 year ago

“My experience thus far - I paid for the PCC Front of Queue service of 4-7 days (R7239). On the 10th day I was informed that SAPS had shut down due to power issues. This lasted for 5 days. Another 6 days has passed since SAPS was back on and Apostil.co still have no idea. I am told that they go daily to request the PCC. Communication is NEVER proactive and I am told that I will receive communication when they have received the PCC (no one really knows when that could be). Yesterday I was offered a R2000 refund! A total of 19 (-5) days has passed and no PCC in site! Beware that Apostil will remind you that the timing is an 'estimate'. To Apostil, here is a definition of Estimate - to form an approximate judgment. Right now we are at a 100% deviation and counting...”

Posted 2 years ago

The delay you have experienced is solely due to SAPS, as you know and as we have told you many times. We do not have to give you any refund at all, and offered this solely as a gesture of understanding.

Posted 2 years ago

“My apostille was certified on 1 February 2021 and collected by this company on 9 February 2021. I supplied them with my courier details on 9 February 2021 and it was only sent via courier to me on 14 February 2021. I am now being told it won't be delivered to me today but only tomorrow after a 'change made by the courier'? I had to call the offices 16 times since the 9 February 2021 and send multiple emails to try get the apostille sent to me. Their phone is often turned off with an out of office message even though we're within office hours.”

Posted 2 years ago

We cannot understand how our work for you deserved a one-star review, together with incorrect and unfair comments. We did everything correctly and only the courier company had poor service, not us. We answer our phones and emails promptly, our phones are never turned off and only diverted to our mailbox after hours. Your review would be better suited to the courier firm who created the delay.

Posted 2 years ago

“Service was extremely good. They kept me updated each step of the process and I received the documents in the estimated timeframe. It's the first time that I used their services and I would highly recommend them. It does cost a bit, especially if you require documents urgently, but the money is worth it as the professionalism and speed was excellent.”

Posted 1 year ago

“Terrible communication and withheld my documentation. Won't ever recommend.”

Posted 1 year ago

We are sorry you felt let down, but neither did we withhold any documentation, nor communicate poorly. We called and emailed often and informed you of what the department was telling us, at all points. We understand your documentation, like every clients, is urgent and important.

Posted 1 year ago

“Absolutely 5 Star service ⭐️⭐️⭐️⭐️⭐️ Efficient and professional service.”

Posted 1 year ago

“No refund if review of 23 Feb not removed...”

Posted 2 years ago

“A 5 star rating cause that is exactly the service they provide.”

Posted 3 years ago

“Apostil.co.za was incredibly impeccable with my process. Deirdré and the team went above and beyond to make sure all my needs were met. A very big thank you to Apostil.co.za for the amazing service.”

Posted 3 years ago

“Outstanding service recieved my police clearance earlier than expected fast and efficient.”

Posted 3 years ago

“We made use of the priority DIRCO Apostille services in an attempt to receive our DIRCO Apostilles in time for our appointment at the embassy. After 9 working days, I followed up on the progress and received the following feedback: "Please be advised that it is still in progress. Please be patient, I will provide feedback as soon as possible." We received feedback 4 working days later but noticed that the DIRCO completed the Apostille 5 working days before the email was sent to us.”

Posted 3 months ago

Thank you for your review, albeit less than expected. When DIRCO apostilles a document, we are never notified right away, it is always a few days afterwards. Timings are also our best estimates and are not guaranteed, which you were aware of. Nevertheless, we welcome your feedback and hope to assist you in future if need be.

Posted 3 months ago

“Too expensive and non responsive”

Posted 6 months ago

“We picked the expedited option for birth certificates and a marriage certificate. The marriage certificate took almost two months with little communication and a lot of frustration from our side. Would not recommend.”

Posted 7 months ago

Hi Gloria, our timing specifically says 4-8 weeks and longer if you have no marriage register (which you did not have). So we fail to see how we deserve only one star, given that we delivered in less time than anticipated. That said, we take your comment to heart and wish you the best for the future! Our door is open to assist if you ever need it.

Posted 7 months ago

“I received very good service and will recommend you to others. David Evans”

Posted 8 months ago

“The service was excellent. Keep the good work”

Posted 9 months ago

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Apostil.co.za is rated 4.9 based on 974 reviews