AppInstitute Reviews

Name: AppInstitute
Rating: 4.40

4.4 Rating 97 Reviews

86 %

of reviewers recommend AppInstitute

Company Reviews

Questions

Metrics

4.4

Based on 97 reviews


Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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004560534271

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AppInstitute 3 star review on 29th August 2021

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Impressed with the level of support these guys offer! thanks app institute.”

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Posted 7 years ago

“The support team have provided me with excellent service, they are always prompt and knowledgable with their responses. Any issues I come across are always resolved in a few minutes.”

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Posted 8 years ago

“I visited AppInstitute and found out all about how simple it is to use their smart product to make your own app. The people are great too!”

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Posted 8 years ago

“GK SHORT TRICKS mahakalstudy knowledge channel”

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Posted 2 years ago

“A fraud Check your credit card for multiple billings on a single app They claim you ordered it twice”

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Posted 2 months ago

“After my experience I wouldn't do business with them. It appeared to me you had to sign up for the $79 monthly charge in order to activate the app for your "free" trial. Was charged once, I canceled and couldn't get a response via email and the 800 number just hangs up. Finally got a response confirming cancellation and subsequently they charged my card TWO MORE TIMES before I caught it! A reputable company doesn't have to trick people to do business with them.”

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Posted 1 year ago

“Very sneaky company, increases prices without warning. Stay Away!!”

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Posted 3 years ago

“Same as other reviews here. Everything was fine for a few months, app worked well, customer service was good then suddenly..... huge price increase with no notice and totally dismissive of our complaints. Beware.”

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Posted 4 years ago

“DO NOT TRUST THIS SITE. They offer poor customer service and refuse to issue refunds to customers whom are totally clueless about upcoming charges. Even if you removed your credit card information from the website and had previous upcoming charges voided, they still process charges again without your consent. While trying to get my refund for an app that never worked, that I thought wasn't published. I received nothing but a scolding from their employee David, followed by a swift phone disconnection in my ear.”

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Posted 4 years ago

“Had the app for two years and it worked OK for what we needed. Then suddenly our subscription price was more than doubled without any notification from Appinstitute followed by a point blank refusal for a refund... then no communication at all. We had to complain to our bank who refunded us and are now chasing up this company”

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Posted 4 years ago

“We had been with Appinstitute for years and then the cost went up by double. Communication about price rise was through their own internal messaging system even though they had previously sent communications by email. No one had ever used this message system as the app we had was self supporting. Very sneaky and very arrogant head of customer service. Be warned if take them on you are locked in to them and you will lose everything if you are not happy.”

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Posted 4 years ago

“I can't speak much to the service AppInstitute provides, as we only scratched the surface. However, please be aware that this is a company who will (i) automatically renew you (ii) for a higher fee (iii) and REFUSE to offer even a partial refund, should you ask after the renewal date. Of course we could have avoided this by being better organized, but nevertheless, it shows what sort of business ethic the company has.”

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Posted 5 years ago

“Over priced, slow platform, huge mistakes when they submitted my apps to the app stores, and when I cancelled they suddenly charged my cc $700! Total rip off!”

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Posted 5 years ago

“Horrible customer service. Interface has glitches that would not deliver the app as immediately as promised in the introduction. Took all of my money up front. Buyers beware customer service/tech service could not be reached by phone, chat and answers to email automated. Wouldn't give me my money back.”

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Posted 6 years ago

“This company is not able to have any mobile apps approved at all, their customer service is pretty bad, really hard to understand their builder, apps look terrible, there are so many better options out there and this company is essentially unable since all apps are being rejected by Apple.”

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Posted 6 years ago

“I designed my app with Appsme in January and it was easy, quick and efficient. I have been delighted with the slick look and ease of use for both amendments and my clients to use. Since the merger with Appinstitute my App looks like a budget amateur job. The content has been moved all over the place, It has a clunky dashboard. The support team go home mid conversation and am left to try and change the design myself with their limited tools. I had a front page picture on my original App and to add it back will cost £25 and the same each time I change it. I couldn't be more unhappy. I use this app for all my online bookings and i am now embarrassed that my clients will look and see how bad it now looks. I know 344 clients have downloaded it as iI have been watching it grow over the last 9 months the analytics now say I have had 10! the migration process just has not worked and I will now be looking for a new platform.”

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Posted 6 years ago

“Appinstitute state that you will not pay until your app is published. They took the full payment immediately, when I contacted to say I wouldn't be ready to publish until August they refused to refund me, despite the fact I cannot use the service because I dont have an app to publish. I have raised the fact that under consumer law for distance selling they have to refund and cancel within 14 days and they refuse to do this. When viewing their facebook page there are many people in the same situation. When I contacted my bank I also found my card had been stopped due to two fraudulent charges, one in China and one in Luxembourg. Appinsititute are the only people this card has been used with for months so its an odd coincidence that this happens the day after they take a payment incorrectly. David Hall, from their customer service is very unhelpful. I have gone from an excited customer looking to start a long relationship with them in August, to someone who is now having to look at taking legal action against them. I would not recommend them to anyone.”

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Posted 7 years ago

AppInstitute is rated 4.4 based on 97 reviews