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Appliances Direct Reviews

4.2 Rating 5,697 Reviews

80 %

of reviewers recommend Appliances Direct

Company Reviews

4.2

Based on 5,697 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Katherine Pluck

35

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, quick delivery, one item damaged, replacement sent out after they received damaged item back Only down side, it is expensive to ring them, £4 for a 5min call”

Posted 2 months ago

“once ordered, the delivery was completed just two days later. Was expecting it up to 6days time. Box was undamaged and product is in full working order”

Posted 2 months ago

“product arrived within 48 hrs of ordering.instructions good hepa fiter appears a bit expensive if ordering for future apart from this works very very well”

Posted 2 months ago

“Excellent delivery with very careful packaging of the fire. Great value and looks fantastic”

Posted 2 months ago

“Damaged freezer - please can this be repaired or replaced?”

Posted 2 months ago

“Dishwasher arrived in good. Time and works perfect”

Posted 2 months ago

“Great value for money, excellent delivery time and service! Both delivery guys were polite and helpful they brought my product directly to the room it was required in. Fantastic communication from the company from ordering to delivery. Would definitely recommend to friends and family.”

Posted 2 months ago

“great selection at great prices. quick efficient delivery with driver giving expected time for delivery. friendly polite and helpful delivery driver and assistant. carried into kitchen for me too. highly recommend.”

Posted 2 months ago

“Brilliant company, easy as anything to order, completely 100% delivered perfectly, using them again x”

Posted 2 months ago

“Speed of delivery was amazing - next day although I did not pay for express delivery. The new hob is great and looks good. Only issue was that the parcel tape at both ends of the box had been cut so the box was not sealed. I was worried that the item may have parts missing or had been opened before. However, the inner packaging was all good and nothing was missing. That said I don't think packages with broken seals should be sent to customers.”

Posted 2 months ago

“Ordered easily on line. Came 2 days later. The convector heater was missing 2 screws. Tried to get them myself but couldn’t so contacted their Customer service who sent the screws straight away. Good service. Great prices and delivery.”

Posted 2 months ago

“I am very pleased with the service, the 2 men who delivered the washer dryer were friendly and did a good job. The price of the washer was good but I would be grateful if someone could put a user guide in the post for me, I think the guide that came with the washer is a bit vague.”

Posted 2 months ago

“Ordered a new cooker hood which was quick and easy. It was delivered fast but discovered the single small glass touch panel on had been shattered somewhere in transit. Spoke to customer services and sent pictures. They promptly arranged a doorstep step, received new undamaged hood two days later and sent damaged one back. Very helpful, very quick to resolve and hassle free.”

Posted 2 months ago

“Best price available for the product I wanted and delivery came the next day even though I didn’t pay for premium delivery. Excellent service and very pleased to have found this company.”

Posted 2 months ago

“Order for dehumidifier placed on Friday and delivered on Monday. Very easy to use website and ordering system. Great service overall.”

Posted 2 months ago

“Did what they said!!”

Posted 2 months ago

“I placed an order on Thursday and the item was delivered the next morning. The two delivery guys were very nice & brought the appliance right in to the room I bought it for Was exactly true to the pictures - very pleased with the quality.”

Posted 2 months ago

“Ordering easy and quick delivery the same really good service. We are waiting for a Media wall to be built, so have not yet unpacked the Fire, so hope there is no problem with it. Otherwise very happy and will definitely use them again.”

Posted 2 months ago

“You really do not want to know what I think and it’s better if I don’t put it in writing. To have the delivery team say it was not listed for installation and walk back to the truck and drive away was not on. I bought an appliance with free delivery and free installation.”

Posted 2 months ago

“So far the appliance is working. Delivery and installation went well, though staff were not knowledgeable as to the workings of the machine.”

Posted 2 months ago

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Appliances Direct is rated 4.2 based on 5,697 reviews