Appliances Direct Reviews

4.2 Rating 5,698 Reviews
80 %
of reviewers recommend Appliances Direct
4.2
Based on 5,698 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Appliances Direct Reviews

About Appliances Direct:

Appliances Direct offers a wide selection of over 6000 kitchen appliances including Range Cookers, Dishwashers, Washing Machines, Ovens and Hobs, all at highly discounted prices at Appliances Direct. We offer UK wide delivery, and an unrivaled level of customer service.Appliances Direct is the new name for Trade Appliances, the latest addition to The Easycom Group, parent company of Laptops Direct, Servers Direct and Direct TVs. As one of the fastest growing online retailers in the UK, Easycom’s brand sites are well known as specialists in their chosen fields.

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Appliances Direct 2 star review on 19th March 2024
Anonymous
Appliances Direct 4 star review on 11th March 2023
Jake
Appliances Direct 1 star review on 16th January 2023
Shirley
Appliances Direct 1 star review on 16th January 2023
Shirley
Appliances Direct 1 star review on 12th January 2023
Anonymous
Appliances Direct 1 star review on 12th January 2023
Anonymous
Appliances Direct 5 star review on 20th December 2022
Katherine Pluck
35
Anonymous
Anonymous  // 01/01/2019
2
Unverified Reviewer
Please turn off the light as you leave.
Appliances Direct 2 star review on 19th March 2024
Helpful Report
Posted 1 month ago
4
Jake
I had to call 5 days after my order to understand why my delivery date was pushed back. Customer services arrange next day delivery which arrived via DPD even with the bad snow 9th March. Good saving on prices at other online retailers for Karcher K5 car and home kit.
Appliances Direct 4 star review on 11th March 2023
Helpful Report
Posted 1 year ago
1
Shirley
After giving a good review and later finding out the item was faulty I am very disappointed with the customer service I received to have the item changed. All I got was a string of emails and WhatsApp asking for the same pictures over and over. After a good few days and putting my foot down I was finally given a return label to post the item back for a refund/exchange. Its been 8 days since I posted it back to Appliance Direct and no one is getting back to me to tell me if they have received it or if my exchange is in the way. Word of advice, when invited to give a review use the item then wait a good few months. Not a happy customer
Appliances Direct 1 star review on 16th January 2023 Appliances Direct 1 star review on 16th January 2023
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Posted 1 year ago
1
Unverified Reviewer
Very poor service, delivered 5 minutes early, when I complained, the company said it wouldn't handle it.
Appliances Direct 1 star review on 12th January 2023 Appliances Direct 1 star review on 12th January 2023
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Posted 1 year ago
5
Katherine Pluck
Excellent service with communication very easy (I emailed) the response was quick & very helpful regarding buying a cooker. Can’t recommend them highly enough -arranged delivery super quick & the whole service was faultless- amazing people!
Appliances Direct 5 star review on 20th December 2022
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Posted 1 year ago
5
Jaime
Hello, I give 5 stars for your services,because they have good prices, delivery, efficient communication, returns and refunds 100% great. Good seller 100% positive. Nothing to complain. 5 stars👌
Appliances Direct 5 star review on 6th December 2022 Appliances Direct 5 star review on 6th December 2022
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Posted 1 year ago
5
Eroll
Excellent customer service, very competitive price and very fast delivery. Would definitely recommend. Dehumidifier absolutely brilliant it is a must have. E
Appliances Direct 5 star review on 25th November 2022
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Posted 1 year ago
3
Unverified Reviewer
Dint in side of freezer discovered on unpacking product.
Appliances Direct 3 star review on 14th November 2022 Appliances Direct 3 star review on 14th November 2022 Appliances Direct 3 star review on 14th November 2022
Helpful Report
Posted 1 year ago
1
Jacqueline Mary Peacock
Re: Hotpoint 60cm Double Oven, Electric Cooker (Item Code HDM67V9CMW). Bought this Cooker on 3rd August 2022. This Cooker came with the venting system on the top back which is on show, however, on the website Appliance Direct and Hotpoint failed to inform their customers that the vent on the left side operates the grill and the vent on the right side operates the oven. What they failed to inform the customer is that when cooking any food products in the oven, these vents draw out the oils and the steam from the food causing staining on the vents on the top back of the cooker where they are visible. Hotpoint informed me they could be wiped off, however, unless you use an abrasive, you are unable to remove them. Anything that is abrasive would scratch the enamel, therefore, allowing steam to enter into the enamel and cause rusting. Appliance Direct informed me that because this problem does not come under the warranty, there is nothing they can do. I now have a 2-month-old cooker which has staining, which is visible and will only get worse. I would also like to say that I would never buy another Hotpoint product or use Appliance Direct in the future. Hotpoint has taken no responsibility for this design fault and Appliance Direct have taken no responsibility to inform customers either of this design fault before buying. Think very carefully about buying this product - you have been duly warned.
Appliances Direct 1 star review on 1st November 2022
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Posted 1 year ago
5
Steve Edmans
I had cause to return an item as it did not fit. My return was dealt with speedily & customer service was excellent. The replacement item was quick to arrive. I purchased another item & again received great service. I will not hesitate to use this company in the future.
Appliances Direct 5 star review on 10th October 2022
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Posted 1 year ago
5
Verified Reviewer
Straightforward ordering system, have been reached out to by a lovely staff who advised me on the delivery and insurance options.
Appliances Direct 5 star review on 28th September 2022
Helpful Report
Posted 1 year ago
5
CM.
Ordered my second aircon unit a couple of days ago and it arrive in perfect condition within 4 days including the weekend. The first unit was a split one this one is an all in one unit, if it’s as good as the previous ElectriQ I’ll be very happy. Just one negative, their software doesn’t differentiate between DIY units and those that must be commissioned by an refrigeration engineer. Both of mine are the DIY type but because of the software clitch they email for details I just rang them and all was sorted. I also took out the extended warranty on my new model, IQOOL-SMART12HP
Appliances Direct 5 star review on 28th July 2022 Appliances Direct 5 star review on 28th July 2022
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Posted 1 year ago
5
Kevin Foulkes
Excellent from start to finish on all aspects, ordering simple , price competitive, communication fantastic, delivery on time no issues polite staff ,,, previously tried ordering from a large online company and it was a nightmare,,, will always order from here now if these standards are maintained,,, thank you so much .
Appliances Direct 5 star review on 28th July 2022
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Posted 1 year ago
5
Thorpe Cloud View Holiday Cittage
Called in advance to give the ETA. Very friendly, helpful, experienced and efficient. Would recommend and will use again. Same experience as the first time I had used this company.
Appliances Direct 5 star review on 21st May 2022 Appliances Direct 5 star review on 21st May 2022 Appliances Direct 5 star review on 21st May 2022 Appliances Direct 5 star review on 21st May 2022
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Posted 1 year ago
5
Lynda Ammar
Used this company several times over the years. Great pricing. Never disappoint, reliable & friendly delivery. Highly recommend!
Appliances Direct 5 star review on 7th May 2022
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Posted 1 year ago
1
Lea Harrington
Just opened my package and am very disappointed to find it damaged!!!
Appliances Direct 1 star review on 22nd September 2018
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Posted 5 years ago
5
Paulclifford
I found that appliances direct had a very good range of products that I was looking for at very good prices and good service for delivery. The guys that delivered my dish washer could not of been more helpful so all in all I am very happy with the service I received.
Appliances Direct 5 star review on 18th September 2018
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Posted 5 years ago
5
Unverified Reviewer
fast and affordable
Appliances Direct 5 star review on 9th September 2018
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Posted 5 years ago
5
Verified Reviewer
Fantastic! Speedy delivery. Quality appliance.
Appliances Direct 5 star review on 7th September 2018 Appliances Direct 5 star review on 7th September 2018
Helpful Report
Posted 5 years ago
2
Andrew Ryan
Staff on the phone were helpful, but I didn't receive a message confirming delivery till the day when it should have been the day before. We paid for packaging to be taken away but it was left with packaging still on.
Appliances Direct 2 star review on 6th September 2018
Helpful Report
Posted 5 years ago
5
Rebecca
Ordered a Polti Iron best price by far next day delivery. Pleased with iron makes the ironing easy. Would definitely use again.
Appliances Direct 5 star review on 4th September 2018
Helpful Report
Posted 5 years ago
2
Unverified Reviewer
Packaging was completely crushed and ripped. I just hope the item works but not having it fitted until next week.
Appliances Direct 2 star review on 31st August 2018
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Posted 5 years ago
5
Kerryann
Absolutely delighted not only with the product and quality but the complete ease of the transaction ... can not recommend high enough ! - product quality stunning - price .. amazing - email correspondence perfect - delivery .. spot on And no assembly!
Appliances Direct 5 star review on 30th August 2018
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Posted 5 years ago
5
Jenny M
Just love our tv unit, looks fabulous. We struggled a bit putting it together but was worth the effort.
Appliances Direct 5 star review on 29th August 2018
Helpful Report
Posted 5 years ago
1
Anna
They gave us wrong delivery day and delayed 2 weeks. We had bought a service to get the fridge into our second floor apartment and get the old fridge for recycling. The courier's refused to bring the fridge freezer upstairs and never got back.our old appliance. As a result we had to pay extra to recycle through our municipality. We had to call them twice and threaten with legal action to get a refund for a service they never provided. Ignorant, appalling company.
Appliances Direct 1 star review on 23rd July 2018
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Posted 5 years ago
1
Michael H
Product was broken and bent on arrival with scratches. Clear sign someone had used it before, so not new. Would not recommend getting it from this website ever again.
Appliances Direct 1 star review on 4th July 2018 Appliances Direct 1 star review on 4th July 2018
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Posted 5 years ago
5
Michelle
Lovely sink. Was perfect for us and looks stylish. Better than we could find in any store
Appliances Direct 5 star review on 23rd May 2018
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Posted 5 years ago
5
Unverified Reviewer
Excellent service , delivery just had it installed it is Devine and looks like a flat screen tv , very impressed with everything, I will be highly recommending this site to everyone and have already started
Appliances Direct 5 star review on 1st May 2018
Helpful Report
Posted 5 years ago
1
Lisa
The machine is absolute rubbish, it cannot perform the tasks that it was made for, very quick to take my money but doesn't care about the problems I am left to deal with myself, for example: it does not fully dry the clothes leaving me to find other solutions to dry them myself, I have to constantly dry the clothes twice as they are extremely damp after one entire drying cycle. this machine of yours if very loud whilst being on the drying cycle, it takes in water through the soap dispenser at such a force that it causes every single cold water pipes to move.
Appliances Direct 1 star review on 1st May 2018
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Posted 5 years ago
5
Sammy
Awesome dehydrator! Definitely worth the money, it is much bigger than I thought, so get a different one if space is issue, x
Appliances Direct 5 star review on 1st May 2018
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Posted 5 years ago
Appliances Direct is rated 4.2 based on 5,698 reviews