ao.com Reviews

4.3 Rating 4,123 Reviews
82 %
of reviewers recommend ao.com
4.3
Based on 4,123 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read ao.com Reviews
Visit Website

Phone:

0344 324 9222

Email:

customerservices@ao.com

Location:

AO World PLC 5a The Parklands Lostock
Bolton
BL6 4SD

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ao.com 1 star review on 24th February 2024
Karen Anderson
ao.com 1 star review on 27th November 2023
Phil
ao.com 1 star review on 29th October 2023
Darren
ao.com 1 star review on 28th December 2022
Lisa
ao.com 1 star review on 12th October 2022
Aaron
ao.com 1 star review on 12th October 2022
Aaron
ao.com 1 star review on 12th October 2022
Aaron
124
Anonymous
Anonymous  // 01/01/2019
The delivery lady and gent were brilliant ! And very professional and friendly
Helpful Report
Posted 3 years ago
Mark and Tom delivery crew AVV700d. Great team, good communication & friendly service.
Helpful Report
Posted 3 years ago
Oven arrived well within time scale. Crew member HEY22 ALAN very courteous and helpful. Kept us informed re delivery and was very cheerful. Excellent work.
Helpful Report
Posted 3 years ago
Crew number HEYV 22 Alan. Very helpful, polite and respectful. Delivery on time and and installed washing machine in no time.
Helpful Report
Posted 3 years ago
Crew number HEYV 22 Alan. Very polite and helpful. Covid safe and respectful. Delivery on time and a first rate service. Would recommend A.O
Helpful Report
Posted 3 years ago
Mark and Tom delivery crew AVV700d had to struggle with a small van full of tightly packed goods. Couldn’t have been more helpful. Dishwasher brilliant. Everyone happy so far.
Helpful Report
Posted 3 years ago
I ordered my washing machine last night (Sunday) It was delivered well within the time slot I asked for today (Monday am) So pleased. It was installed very quickly and tested . CREW No HEYV 22 Alan .Polite,friendly courteous .Excellent from start to finish.
Helpful Report
Posted 3 years ago
Wesley and Paul crew No.Avv447 delivered my TV on time very polite and friendly
Helpful Report
Posted 3 years ago
Delivery on schedule, professional courier team, very good , efficient and helpful.
Helpful Report
Posted 3 years ago
Connor and Kevin delivered our dishwasher, top class guys, really professional polite and friendly
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Posted 3 years ago
Dan and Gary delivered our new washing machine on time installed it very quickly,were very polite and courteous throughout.
Helpful Report
Posted 3 years ago
Perfect communication through out delivery Well done Crew Hey8
Helpful Report
Posted 3 years ago
Les and Craig brilliant delivery. Kept me updated either delivery, helpful and friendly.
Helpful Report
Posted 3 years ago
Jay and Johnathan very helpful, polite and careful. Fitted the dishwasher efficiently and quickly.
Helpful Report
Posted 3 years ago
Had a simba mattress delivered today by Michael and Graham crew number spv23 kept informed of delivery time which was spot on very friendly crew and helpful well done lads
Helpful Report
Posted 3 years ago
Delivery was great, gentlemen was very polite and helpful, Michael and Graham, crew number spv23.
Helpful Report
Posted 3 years ago
We've been using AO for a number of years now for all electical goods from Tvs to tumble driers. The service has each time be faultless and straightforward. Delivery has great communication with time slot. We bought Panasonic smart TV only to find it wasn't that smart.(warning to all, Panasonic don't support Disney + and connect to other devices) Phoned customer service and they swooped the TV for a Sony bravia. Absolutely fantastic friendly service from the AO team Well done in these difficult times.
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Posted 3 years ago
Warren and Paul delivered my oven on Monday. Great communication as to when they will be at my house. Observed the covid rules. Friendly and helpful. Crew no SPV22
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Posted 3 years ago
Ordering was easy and we were kept well informed on delivery day. The guys that delivered our washing machine phoned ahead to tell us when to expect them. On arrival there were very polite and efficient. Many thanks to crew AV320H.
Helpful Report
Posted 3 years ago
Had our range delivered today. Crew number AVV447 delivered it to us. Wesley and Paul. They arrived when they were meant to, which is always encouraging! Very nice guys who took the time and trouble to answer our questions about what to do if there was a problem etc. I’m sure they hear the same questions every day but they reassured us. The delivery was very professional and done in a flash. These guys are highly recommended. Thank you very much.
Helpful Report
Posted 3 years ago
ao.com is rated 4.3 based on 4,123 reviews