ao.com Reviews

4.3 Rating 4,123 Reviews
82 %
of reviewers recommend ao.com
4.3
Based on 4,123 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read ao.com Reviews
Visit Website

Phone:

0344 324 9222

Email:

customerservices@ao.com

Location:

AO World PLC 5a The Parklands Lostock
Bolton
BL6 4SD

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ao.com 1 star review on 24th February 2024
Karen Anderson
ao.com 1 star review on 27th November 2023
Phil
ao.com 1 star review on 29th October 2023
Darren
ao.com 1 star review on 28th December 2022
Lisa
ao.com 1 star review on 12th October 2022
Aaron
ao.com 1 star review on 12th October 2022
Aaron
ao.com 1 star review on 12th October 2022
Aaron
124
Anonymous
Anonymous  // 01/01/2019
AO What a Joke! Unprofessional, shambles of a company.Paid extra for express delivery yet still no one was able to contact delivery drivers to notify delivery arrangements. Live chat seems to be a robot. Extremely poor service from start to finish, I cancelled my order and purchased from Currys. Worst experience ever would definitely NOT recommend.If you want a job done properly call the professionals not the monkeys!
Helpful Report
Posted 2 years ago
I paid for supply and installation of a new dishwasher. The installer didn't connect the water pipe correctly leading to a flooded floor. The installer also ripped the lino floor during the intallation and tried to cover his tracks. I spent hours installing the dishwasher correctly and complaining - including providing documentary information and quotes. AO offered me no compensation. I am now left with a ripped floor that I will have to replace out of my own pocket, thanks AO! This company are truely awful!
ao.com 1 star review on 15th November 2021
Helpful Report
Posted 2 years ago
Timeslot for delivery of new cooker was given as between 11am & 3pm, would receive a phone call when driver 30 mins away. So they arrived 10.25 and without a phone call. They disconnected & removed old cooker, tested gas supply. Then advised they can't install it due to where it was to go (despite having just removed the old one from the same place). Brought the new one in & left us with it. At least they arranged for the installation charge to be waived. Took most of the afternoon, but I unpacked & fitted it myself. Seems rather strange that it was not an AO van which brought it. No advertising there. Did they not want to fit it so they could finish earlier in the day? Tend to wonder, as some friends had the same experience only 2 days later.
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Posted 2 years ago
First attempt to fit washing machine was disaster guy couldn’t even disconnect ended up breaking the connection. 2nd attempt guy came no probs so maybe require trained guys. 3rd issue machine breaks and ao state I will receive a new machine as 1year old model discontinued and I would need to empty the broken/faulty current machine. Hello under warranty get an engineer to correct the water so must be a case of no engineers to fix machines . Had to ask the staff for link to view my choice and to be told what’s more important a machine or your daughter the passive aggressive behaviour was disgusting also stating I don’t have a choice. Therefore I have had to purchase a new machine as it’s core to know you have correct cover guarantee and reliable reputable company. Absolutely shocked family fund Allie this but they highlight it’s a contract between ao and customer. Now requiring legal action and the time and distress this has endured. Stay back and would advise to read previous workers feedback .
Helpful Report
Posted 2 years ago
We have just moved into our house with a 5 month old baby and a 5 year old so paid extra money to have our goods delivered ASAP. Waited in all day to receive an email saying there had been a delivery failure! When we tried to log in to check why, we were told our details are not recognised! So here we are with no fridge freezer, washing machine or dishwasher and no explanation why! Very disappointing!!
Helpful Report
Posted 2 years ago
Ordered dishwasher on Thursday for delivery on Friday (next day) paid extra Told delivery between 2-7pm Half day of work Received text cannot delivery ring office for re delivery day Rang there office advice we have party over the weekend They cannot deliver till MondayCould not Delivery on Saturday or Sunday Will never ever buy from this company
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Posted 2 years ago
I must say that Nichola Smith whom I spoke to regarding a problem with my washing machine, was absolutely brilliant. This kind lady has made sure I am being taken care of regarding this. Cannot thank this lovely lady enough. Top notch service. Thankyou.
Helpful Report
Posted 2 years ago
Brought a 55" Hisense tv from AO, I read all the reviews and the waffle AO had on there website regarding the tv. It has Alexa built in, the details said you can talk to the tv. WRONG, you have to download the Alexa app on your phone or buy another remote. It also says you can download apps just like your smart phone. WRONG, you have a limited number of apps from Vidaa that you can download, most are foreign, I'm in the UK. The tv is OK for what it was brought for but AO has refused to change there advert hence the 1 star. They don't want to listen to there customers, or Hisense during a 3 way conversation with Hisense and AO Hisense said its AOs website that is wrong and not a Hisense issue. Ended up buying an Amazon cube because Alexa and the apps are worth using
ao.com 1 star review on 17th October 2021 ao.com 1 star review on 17th October 2021
Helpful Report
Posted 2 years ago
We ordered a washing machine and paid £50 to have the old machine dismantled and recycled and the new one plumbed in. Two guys came and gave us a yarn about crossed threads on a connection which meant they couldn't do the job. We had to get a second opinion from a qualified plumber who confirmed there was nothing wrong with the fitting. They lost AO a sale as we had to return the new washing machine.
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Posted 2 years ago
Yes goot.....
Helpful Report
Posted 2 years ago
Ordered a Beko Tumble Dryer, Model DTLP71151W priced £333.10 from AO.com When the delivery drivers arrived with our dryer, we were told that he had accidentally delivered our tumble dryer to another customer by mistake. The drivers then left and came back around an hour later with our tumble dryer, however, it was unpackaged and damaged all down the one side. We rang customer services, who booked a replacement dryer in that coming Saturday (4 days later). On the Friday afternoon we received a call from customer services saying they couldn’t deliver it Saturday as they were fully booked (despite ours being booked in on that day). We now have to wait another week before our delivery….if it even arrives. To say AO are shambolic is an understatement. If Our replacement arrives damaged, they will be taking it back & give us a full refund. Avoid. NOT A HAPPY CUSTOMER AT ALL.
ao.com 1 star review on 2nd October 2021
Helpful Report
Posted 2 years ago
Bought washing machine with installation service. Next day cupboard and floor left flooded. Had to get my own plumber. He said it was careless shoddy work, and was not checked thoroughly. WARNING - If you buy a washing machine from AO get your own plumber to install. Their installation service is unreliable!!!!
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Posted 2 years ago
Great price and quick delivery with great contact
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Posted 2 years ago
Don't use this shambles of a company Ordered a printer from this company on 16th September that was described as "in stock". Followed tracking each day to this morning which said parcel still with AO!! Rang customer services on day of delivery,today,turns out it wasn't in stock due to either pending arrival of new stock or faulty/damaged stock. Could have got it from Amazon sooner but chose to go with AO instead despite longer delivery time. Company is a complete shambles.
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Posted 2 years ago
Great experience shopping with ao prompt delivery
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Posted 2 years ago
AO delivered on time. The driver (not an installer) installed the washing machine and in the process damaged the machine waste pipe by tugging on the pipe to release it from the rear of the machine. He had no tools and (according to the engineer my insurance sent out) must have known he had crushed and split the pipe before he left. On first use it leaked all over the floor. We now need to wait a week for the part and replace the carpet! This is directly as a result of the incompetence of the so called "installer" who in reality was the van driver. AO have refunded the cost of the "installation", paid for my wife to use a local laundry service and will also have to replace the carpet. Whilst I appreciate the response of AO's customer service team, I am completely dissatisfied with their so called installation service.
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Posted 2 years ago
Fantastic customer service, highly recommend! My fridge freezer broke down, the manufacturer-Samsung wouldn’t do anything about it. Complete waste of time, totally incompetent, insufferable customer service! Spent all day on the phone pleading with them, still- nothing. For only a 9-MONTH-OLD FRIDGE! 9 Months- come on! I was just about to give up when I decide to call AO (the supplies) as a last resort, and thank God I did! Tracy was extremely helpful and managed to negotiate a new fridge for me in no time. A true-life saver! Would have had to go 5 weeks without a fridge if it wasn’t for Tracy. Forever grateful! Will always buy from AO from now on.
Helpful Report
Posted 2 years ago
First time using AO and will never use again. Ordered a 18th birthday present for next day delivery. Due to be delivered to my home. Then was informed would be delivered to the pick up point at nearest shop. 4 miles away between 12 and 1. 5pm that day recieved another update saying Driver failed delivery and would be sent back to depot. How can you have a failed delivery to a shop that is open until 10pm. Then informed is would be delivered to my home following day. Waited in all day to be told it was sent back to AO by mistake. Now been 6 days and still no delivery, waste of my annual leave sitting around for no show delivery and hours on phone. Worst of all a very disappointed son still waiting for his 18th birthday present 5 days after his birthday. Been told now being delivered tomorrow but tracker says been sent back again to AO. Avoid at all costs as this firm is a JOKE. Update Just as I thought, still no delivery and now told to waste another day waiting for it. Didnt think you could get any worse service than this and yet still manage it.
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Posted 2 years ago
Had a fridge and freezer delivered. Very friendly brothers that delivered. Said I would forget their names and I did. Professional and friendly. Would recommend this company.
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Posted 2 years ago
It has been 3 weeks now, and I still have not received a refund for a fridge that I have bought. Disgraceful.
Helpful Report
Posted 2 years ago
ao.com is rated 4.3 based on 4,123 reviews