ao.com Reviews

4.31 Rating 3,122 Reviews
83 %
of reviewers recommend ao.com
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.44 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read ao.com Reviews
Visit Website

Phone:

0344 324 9222

Email:

customerservices@ao.com

Location:

AO World PLC 5a The Parklands Lostock

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Anonymous
Anonymous  // 01/01/2019
Excellent service on ordering and delivery , most impressed one hour before expected delivery time. Crew Michael and Callum - number SDV 23 (Or SPV23)
Posted 1 week ago
The AO team HEY205 contacted me to let me know when they would be arriving. Plumbed in the fridge freezer, tested it and took away the old one with professionalism and no fuss. Third appliance I’ve from AO and always had great service.
Posted 1 week ago
Sold faulty goods and refusal to refund or replace
Posted 2 weeks ago
The service was excellent and efficient from start to finish. Delivery men excellent. Kept me informed right through. Very impressed with them. Crew Number. HEYV181.
Posted 2 weeks ago
Crew number HEYV 22 Alan perfect delivery crew spot on time and very helpful
Posted 2 weeks ago
Delivery was brilliant on time with very friendly delivery lads crew numberHEYV181
Posted 2 weeks ago
Brilliant timing and great service from crew SP76! Thanks
Posted 2 weeks ago
Excellent service from the crew BDV52. Had a call to say estimated arrival time. They were polite, helpful and installed the washer/dryer efficiently and quickly sorted out a minor problem.
Would definitely use again.
Posted 2 weeks ago
Excellent service as usual - kept informed of delivery progress.
The delivery crew HEYPO203 let us know what time they would be arriving and we’re very pleasant and courteous.
Posted 2 weeks ago
CREW NO.BDV28, FAST, EFFICIENT,CURTEOUS,KEPT US INFORMED WHEN THEY WOULD ARRIVE,AS DID E MAILS FROM THE COMPANY,VERY IMPRESSED WITH THE SERVICE,WOULD RECOMMEND THEM TO ANYBODY.I WILL USE THEM AGAIN.
Posted 2 weeks ago
Lorry arrived on time and the crew even transported our package up the stairs for us. The crew number was AVV999E and their names were Kevin Everett and Josh Smith.
Posted 2 weeks ago
Amica integrated fridge
Great fridge and good price ,plus old one removed . No hassle order and delivery , Stephen and Clare - Heyv200 were pleasant and helpful , would order from here again
Posted 2 weeks ago
AOL always has great sounding subject matter but when you start reading an article you're taken through a loooong series of chatter before you get to the subject matter. Because of that, I seldon finish reading any AOL article and have seriously considered changing carriers. Can you PLEASE get your writers to shorten the dull added paper fillers??
That would make AOL a much better server.
Posted 2 weeks ago
Helpful, happy, efficient crew and delivery plus installation.
Crew AVV419, William and Jonathan.
Posted 2 weeks ago
Service was great an Hassel free, delivery crew BDV1 were excellent very efficient, helpful and polite.
Posted 2 weeks ago
Delivery crew HEYV205 was wonderful efficient, polite! We are very happy with our purchase
Posted 2 weeks ago
Very pleasant and friendly crew heyv22 alan.
Posted 2 weeks ago
The service was excellent from start to finish

Will be using AO.COM again
Crew HEYPO203 were very helpful and pleasant

Very careful with such a large item
Posted 2 weeks ago
Crew AVV3201 were prompt, friendly and efficient. Great service, a credit to aoletsgo!
Posted 2 weeks ago
Excellent delivery service arrived today and on time as planned.
Very friendly crew, Jordan & Dan.
HEYV177
Posted 2 weeks ago
ao.com is rated 4.31 based on 3,122 reviews
Frequently Asked Questions
Whats AO's delivery like?
AO operates its own vehicles and has a very high delivery success rate. Most items are delivered next day.
Is AO cheap?
AO is not always the cheapest, we found that some smaller appliance retailers were able to undercut AO's prices.
Is it a 2 man delivery?
Yes, AO operates a 2 man delivery service.