ao.com Reviews

4.3 Rating 4,123 Reviews
82 %
of reviewers recommend ao.com
4.3
Based on 4,123 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
95%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read ao.com Reviews
Visit Website

Phone:

0344 324 9222

Email:

customerservices@ao.com

Location:

AO World PLC 5a The Parklands Lostock
Bolton
BL6 4SD

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ao.com 1 star review on 24th February 2024
Karen Anderson
ao.com 1 star review on 27th November 2023
Phil
ao.com 1 star review on 29th October 2023
Darren
ao.com 1 star review on 28th December 2022
Lisa
ao.com 1 star review on 12th October 2022
Aaron
ao.com 1 star review on 12th October 2022
Aaron
ao.com 1 star review on 12th October 2022
Aaron
124
Anonymous
Anonymous  // 01/01/2019
If I could leave 0 stars I would, bought a LG fridge freezer (delivered 7th march 2024), when they delivered it they carelessly bent in the back of the fridge and told me it would be fine when bent back, stupidly I took their word for it... Since the fridge freezer went on, it froze everthing in the bottom of it and the temperature in the middle fluctuated between below freezing and 10 degrees without it being opened or changing the settings, I tried several different thermometers to check that this wasnt just inaccuracy of the thermometers i was using, it wasn't, the final straw was then it froze raw meat that was in the meat drawer in the FRIDGE! Contacted AO about this fault and from the get go they were unhelpful, the attitude was rude and demeaning, I had, had it just over a week at that point and was well within the cooling off period, they told me they wanted an engineer to look at it but that was scheduled for 2 weeks later (27th March) - you can't leave someone without a fridge for that long especially when it was them that caused the fault in the first place, they should have just swapped/refunded it in full. Upon saying that I wanted to send it back as I was well within my rights to as I was still in the cooling off period, they said that because they didn't know if there was a fault they were keeping 30% of the refund for THEIR TROUBLE or if i had another off them they would only keep 10%! We will be taking this to the small claims court because they cannot do this! Absolute con artists DO NOT BUY FROM THEM!!! £870 fridge freezer and only got £631 refund! This will be taken further BUT what is even more interesting is that the drivers that came to collect it from AO had never heard of this being done before and were absolutely disgusted by the attitude and "resolution" that the company had come to, so I'd love to know why this was done to me and your EMPLOYEES had never heard of this being done before! Sounds like you're making it up as you go along!! This will be taken further, and I would never reccommmend or use this company again, BEWARE of buying from this awful business - I got a replacement from a small local firm 2 days later that gave 100% better service than these con merchants, shop local and force these robbing and stealing companies out of business!
Helpful Report
Posted 2 days ago
Had an issue with my oven. Took a while for first engineers visit to happen as living on the Isle of Wight and the Christmas season. Then had second visit, had further issues contacted AO. Said that they would look into it, no call back, had to call and AO less than helpful with the issues. Not at all interest. Spent thousands with AO in the past but never again
Helpful Report
Posted 1 week ago
Very bad experience with them Had my American fridge freezer being damaged twice waited over a month for replacement. Just recently I have found out that they sell only refurbished and end of line products Be aware
Helpful Report
Posted 3 weeks ago
Bought an American fridgefreezer in aug 2020. Just had an engineer as its not working only to be told the whole motor has gone to the tune of approx £360 to fix. He couldn't believe it was so young and said it should have been good for 10 years
ao.com 1 star review on 24th February 2024
Helpful Report
Posted 1 month ago
I recently purchased a TV from AO. Got delivered at 12 pm and called them at 3 pm to return. Since I have turned ON the TV and the model did not have the necessary apps i had to return. They cut 20% of the TV cost since they mark the item as used. I am ending up paying 128 pounds for the 640 pounds TV which is nowhere return to have mentioned such huge percentage will be deducted from the refund. They offered me a exchange for 10% but since I am totally dissatisfied I am okay to take the loss than to fall for their scam. Never buying from AO again in my life. One experience is worth for life.
Helpful Report
Posted 1 month ago
Said they price match another company Marks Electrical's. but as soon as I said it was the same price but with 5% off and free delivery. They said they couldn't match it. Sales lady not really interested in keeping me as a loyal customer that I have been over the years. So it looks like Marks Electrical's gain a customer.
Helpful Report
Posted 1 month ago
Terrible customer service Terrible job
Helpful Report
Posted 1 month ago
Awful experience with ao.com! We ordered a Samsung washing machine from ao.com, paid extra for next day delivery and extra for installation. Was delivered yesterday after 3pm. However it doesn’t work. I waisted half a day today on the phone with ao.com and Samsung. Ao’s process is to send you to the manufacturer who made me to put a 2hr44min long cycle and another 15 min cycle and made me hold my phone up on video call so they could watch the wasching machine (not) working properly. Samsung agreed the machine is faulty but they won’t replace it!! Instead they’re wanting to send an engineer to find out what the fault is. I explained I do not care what the fault is, I do not consent to any repairs (could have bought a cheaper used/ repaired washing machine!), I want a new washing machine that does work. I pointed out to two separate ao.com advisors that our contract is with ao.com not Samsung. They would not budge! With two little kids this is a massive inconvenience and may take several days still to resolve as the engineer is supposed call us within 48hrs!!! And that’s only to arrange a visit - we’re busy people who work and can’t be available at a drop of a hat! Just appalling - after paying extra for a brand that’s supposed to be good and extra for next day delivery and installation. Never again buying from ao.com Please beware !
Helpful Report
Posted 1 month ago
Received two phonecalls at 06:50am before the alotted delivery window (we missed both as getting kids ready for school early to ensure we are available for delivery). Driver turns up at property (we have him on CCTV), waits outside for 15 minutes but drives off without calling again OR EVEN SO MUCH AS RINGING THE DOORBELL. You would think ringing the would be standard behaviour, but not this guy. We can see him on CCTV walking down the driveway at 07:00am on the dot, taking a picture of the house but still does not ring the doorbell and does not try calling again. Lazy, unprofessional and disgraceful behaviour and not the service I expect from an AO representative. We called him back several times without answer and by the time he did, refuses to return to property as he has already logged failure to deliver with customer services Furthermore, I am unable to call the service number left by AO as lines are closed at this time of the morning. David
Helpful Report
Posted 1 month ago
I bought an electra oven july 2023. Problems started happening with the oven January 2024. Engineer came out and surveyed the oven and reported that the terminal block was missing from the Back. We have since contacted AO and the manufacturer Electra to which both are not taking responsibility for my oven being delivered faulty. I have only received £55.00 back as a goodwill gesture from AO. My oven cost £189.00 with Delivery. My oven has since been uplifted and taken away as scrap. DO NOT PURCHASE ANY ELECTRICAL APPLIANCE FROM AO OR ELECTRA AS IF IT IS FAULTY THEY BOTH WILL DENY RESPONSIBILITY. I WILL NEVER PURCHASE FROM BOTH AGAIN.
Helpful Report
Posted 1 month ago
Had a delivery to day 31st January. As always kept y informed of delivery time . Rang to say be about 20 mins away.. excellent service and wonderfull delivery men.. ... can't recommend enough ...
Helpful Report
Posted 1 month ago
Do not trust this brand. Honestly five years ago, used to be good. We had the unfortunate incident of our fridge freezer breaking 26th Dec 23. Found one - Phoned up to order. Fair enough - couldn’t deliver until 11th Jan. So said I’d pay more for early delivery. Upsold £300 to get delivery and installation on 30th Dec as integrated. Turn up - I’ve been upsold to different dimensions. Have to send back. V frustrating - got full refund as couldn’t wait for another two weeks. Couldn’t write it but our oven then broke. Again, thought give them another chance as had earliest delivery and fitting. Supposed to be today - and then a phone call. Sorry not gonna happen - we were obviously last delivery. Re-scheduled for two weeks time! No compensation offered as needs to be delivered first. Honestly - between rogue sales people trying to hit target - and false delivery dates. I just don’t recognise the brand they used to be. I even joined the loyalty club for the oven delivery thinking it might give priority after the fridge freezer debacle. Just don’t trust the hype. Brand promise isn’t there.
Helpful Report
Posted 2 months ago
This review is for EXP15, Ed and Frank, delivery drivers/engineers, who were extremely helpful and sorted out my fridge for me... at last! Many thanks guys x
Helpful Report
Posted 2 months ago
Horrible service. Been waiting for a month to have a dishwasher delivered. The first time they couldn’t deliver my appliance because their van could not fit in our parking. The second time we rescheduled during the weekend so that they could park in the street. They didn’t even try to, and the customer service had the audacity to ask if they could just deliver the appliance to install it ourselves. To the AO logistics team: this is London. Streets are small. If you can’t offer delivery with vehicles that fit in, just don’t. You’ll save everyone’s time. To the AO customer service team: don’t hire people who can’t provide support and suggest we do the work we pay for ourselves. This is by far the worst appliance service I’ve experienced. Unacceptable
Helpful Report
Posted 2 months ago
Ordered a new washer which was delivered and fitted wish a few days and old one taken away. Excellent service
Helpful Report
Posted 2 months ago
Ordered & paid for a fridge freezer, arranged delivery 8 days later. Given a delivery number & received texts & e-mails as confirmation that the goods are on their way. Had a 12 hour window for delivery. 15 minutes before the end of the 12 hour window I phoned customer services. Apparently the fridge freezer is out of stock! No communication from ao.com to tell me the goods are not being delivered. My order was never going to be delivered. Options: choose another fridge freezer but not the one I wanted. Fridge freezer still 'in stock' on their website. Opted to cancel order, asked for compensation - a £20 voucher to use on my NEXT order. LOL!!! BUYER BEWARE!!!
Helpful Report
Posted 3 months ago
Be careful when ordering, it says remove and recycle old appliance but if you don't tick the right box you will be stuck with your old appliance even though you have paid £35 pound membership fee ,total waste of money had to plead with crew to take the old one(gave them a tip) or would have had old fridge freezer stuck in the middle of the room.
Helpful Report
Posted 3 months ago
Great phone Fab service
Helpful Report
Posted 3 months ago
Been with ao.com years spent thousands tried to order ninja last night 3 times online ,it kept blocking me so rang today reordered said card not gone through,rang bank they said it’s ao end got back on ,they said I couldn’t order with them ,thought they were having joke ,after being passed around was told ,I couldn’t place order ,I said don’t know what u mean ,I said why ,she said not allowed to say ,I am 73 years I was almost crying,I said I don’t understand I’ve shopped with you for years, but I think last week I sent ninja back to them and refused to pay £25 returns as I didn’t now you had too no one told me that, girl said today look on line it tells you ,and I said I always phoned in my orders ,she said oh yes u do ,sorry we can’t put ur order through, I was so upset never been refused to place order with anyone,I asked to put in complaint she said I am complaints dept , so went to argos hour ago delivering today ,bye bye AO your loss not mine ,thought they were best seller going looking today ,glad I won’t be buying from them did me favour today
Helpful Report
Posted 3 months ago
**AVOID ORDERING FROM AO** I'd recommend looking elsewhere to AO if you want your items to turn up or your money at least returned. I ordered a laptop from AO, received confirmation of the order being completed and then a few days later, the money was refunded to our account with no explanation. We followed this up with a call to be told that we needed to provide a bank statement from the account holder (which at no point we were asked for), and as we didn't supply it then our order was refunded. We then tried to re-order the laptop, and to try and head off the problem we then contacted AO directly ourselves, who asked us to send a statement of the bill payers account to Order Review email address. The Order review team are still referencing the old order, which they have already refunded, and won't progress with confirming or refunding the new order. Even giving the dates of the new order (29th November) they're claiming that this was refunded on 26th November?! Awful experience, very unhelpful staff, still waiting on a refund. We've ended up getting the laptop we were looking for from Very which was much easier.
Helpful Report
Posted 3 months ago
ao.com is rated 4.3 based on 4,123 reviews