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Appliances Online Australia Reviews

2.0 Rating 113 Reviews

23 %

of reviewers recommend Appliances Online Australia

Company Reviews

2.0

Based on 113 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Appliances Online Australia 1 star review on 20th January 2024

Appliances Online Australia 1 star review on 20th January 2024

Appliances Online Australia 1 star review on 15th December 2022

Appliances Online Australia 1 star review on 15th December 2022

Appliances Online Australia 1 star review on 15th December 2022

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No customer service if you buy a faulty product. Have a faulty expensive SMEG toaster and have been given the run around by appliances online. They don't respond to emails. Initial response said it is in the hands of the manufacturer yet they admitted no one had contacted SMEG to pass on the information re fault. Buyer beware...Once they have your cash u are on ur own as they are the liason between customer and manufacturer but they don't lift a finger...apparently you are now stuck with a dud product and have to buy another.”

Posted 1 year ago

“Ordered a fridge. The first one came dented so they said they would send another one the following tuesday. The delivery driver walked up the stairs and said it wouldn't be a problem getting it up. The following week the delivery driver said he would have to organise a 4 man team to bring it up. So delayed another two days. Had to take 3 days off work - no compensation or offer of a discount or voucher. Just glad my old fridge hadn't completely broken down. Just disappointing all round.”

Posted 2 weeks ago

“Disgraceful from start and, still going. I've waited over two months for delivery. Online chat and call centre useless. Every person you speak/chat with gives you different answers. Very disappointed and certainly don't put customers first. (customers keep you in a job! You seem to forget that) l don't recommend Appliances Online. I'd rather pay more at one of the many competitor's stores than buy from here again. You assured me item has been posted..aussie post has no record item has been posted. First pic, answer from appliances online. Second pic, answer from Aussie post.”

Appliances Online Australia 1 star review on 20th January 2024

Appliances Online Australia 1 star review on 20th January 2024

Posted 2 months ago

“Terrible dishwasher installation service that I paid $205 extra for.Door had to be forced shut ( scrapping on kitchen cabinet).Their excuse was that the bench opening was too small.The I’m only the delivery guy said to ring up if I wasn’t happy.After they left I checked the level and it was out. I fixed it myself( thanks YouTube) and reattached some floor moulding which they refused to do(we don’t have any tools). My email to customer service still unanswered after more than 2 days. AVOID APPLIANCES ONLINE.”

Posted 3 months ago

“Ordered oven at the end of November. Could not install until 5/1/23. They cancelled that morning.”

Posted 3 months ago

“We purchased a series 6 BOSCH Dishwasher from AOL in OCT 2021. I would NOT recommend this unit or other BOSCH UNITS. Here are the issues...... 1 - The logo and lettering keep coming off, we are very carful when we clean the door however over time the letters come off. BOSCH have replaced the door twice and now that it is out of warranty they don't want to know about it, the unit is no good. 2 - E15 Error - the unit can not not be used, it has flooded somehow the day before Christmas. Again, not a good unit. 3 - On / Off button does not work sometimes. 4 - Now that we are out of warranty, we have to use the AOL extended warranty, third party company and non Bosch service company..... SMP66MX01A”

Posted 3 months ago

“Still waiting for my delivery from 5/12 with no response from their so called 24/7 customer service. Avoid at all costs”

Posted 4 months ago

“Absolute appalling after sales customer service, bought a TV, fitted it to the letter of the instructions, eventually plugged it in, half the screen doesn’t work!!! Appliance online palm me off to the manufacturer TCL who asked me why I hung the TV….what???? They say it’s not their problem!! It’s obviously been done in transit but appliance online have been shocking to deal with, all I want is my TV to work……,$1800 spent and nothing to show for it!! This has been going on for a month…..do not purchase from them, the back up is disgraceful….”

Posted 4 months ago

“Very disappointed. Bought and organised delivery of an appliance with a weeks notice. Was waiting until 11am day of delivery only to be called and told the warehouse had not loaded. And then it would take another two days. Not good enough”

Posted 4 months ago

“Absolutely horrible. Home at arranged delivery time, no delivery. Customer service was an experience. Caught them out lying, moved onto “supervisor”, Told to that they could not redeliver until l provided my mobile number. Asked why they required my private mobile number. Crickets…….. cancelled order and requested refund. Not worth the hassle.”

Posted 6 months ago

“They couldn't drop off on agreed day. And I took a day off I got told on the day at 830am”

Posted 7 months ago

“Worst customer service!!! Avoid”

Posted 8 months ago

“absolutely hopeless did not deliver on any of their promises on contract no prior call, left machine on lawn, no install, no removal of old machine and packaging, sent contractor next day to complete job he informed he was only to cart it into house Never again”

Posted 9 months ago

“I have ordered from them twice now- the first was a SMEG freestanding oven and range (cost over $6k) at the time during COVID and the range was damaged once opened to be installed but the team rectified this ASAP with a replacement. Today I have been delivered a dishwasher Bosch brand (cost $1800 with additional warranty support) that states on my receipt connection AND removal of the old dishwasher if disconnected. We disconnected the existing one and cleared the cupboard under the sink in preparation for the new one. The delivery guy arrives and says here to drop off (not install) but will take away the old dishwasher if disconnected - says "Looks like it is still connected" and says to call the company once disconnected and leave it on the edge of the street for connection of be home for us to pick up. So I explain this to my husband who did the disconnection and he gets cross as he did what was required. As we are unpacking our dishwasher I open the door and see water spots staining on the inside of the door and base of the machine and note the moldy and mildewy smell emanating from it. I call the customer care line and am told it is normal. Says it's part of the testing by Bosch and they don't air them out very long. Says I have been fortunate in that my dishwasher was tested and I should be happy then further that no dishwasher can be installed unless by a licensed plumber at a cost of $205.00 fee. Otherwise, we void our warranty. I said well that wasn't explained to us otherwise we would have arranged for a plumber to attend and not have a stinky dishwasher in the middle of my kitchen not connected to anything.”

Posted 9 months ago

“Poor customer service when it comes to faulty goods. Customer service is not at the forefront of their priorities. They take no accountability for any issues with stock from their warehouse. Wouldn’t touch them again.”

Posted 11 months ago

“Service was absolutely appalling. In the end I got my order refunded after waiting around for 2 days and they couldn’t even deliver. No one knocked on the door, they just left, called multiple times and finally got someone to rebook the next day. No email came with delivery time. I had to call twice. Promises of calling back. No one did. Finally I called to be told it wasn’t coming. WORST SERVICE. Go elsewhere.”

Posted 11 months ago

“Shocked and Appalled. I ordered a refrigerator online. It said that there were 'only 5 left' when I bought it, but the order went through. I purchased it on a Thursday, for delivery on Monday. The fridge I was using was taken back to its owner. Long story short, it wasn't until Tuesday lunchtime that I eventually found out that Appliances Online doesn't even have the refrigerator that I ordered! And on Wednesday, it was confirmed, with just a refund of my money. Nothing to compensate for all the mistakes made by Appliances Online. So now I have no fridge for who knows how long with no compensation! If I had known they didn't have it, I could have arranged to keep the temporary one! Or if they had told me on Monday, but to leave it for me to ring them for 2 days in a row! Shocked and appalled.”

Posted 1 year ago

“Poor service, poor communication. Will never buy from this company again, despite always having purchased my appliances from them in the past.”

Posted 1 year ago

“I wanted to put in writing how disappointed I was with the way this order went. After waiting a number of weeks for this product to be available it was finally booked in for installation. The installer measured the cutout and told me it was too small for the cooktop. I was amazed because My husband and I went to considerable lengths to make sure that the cooktop we ordered was exactly the same cutout size of the one being replaced. I asked if he was sure as I had ordered like for like and noticed he had not taken the new cooktop out of its packaging and tried it. I took him at his word in the hope that I would ring Appliances online and get one to fit the measurements he gave me. I was still puzzled about why the cooktop that was exactly the same as the one coming out and was exactly the same in all the cutout sizing was not going to fit . I had previously ordered the cooktop that was being replaced from Appliances online and compared the 2 orders and the specs which are the same. I also rang Westinghouse (Electrolux) to speak to them and see if there would be any possible reason that they are not interchangeable and they told me that there should not have been a problem. Find attached specs for both models. I was then annoyed as I had given a days casual pay up, as I am a casual teacher ,to stay home and have the needed cooktop replaced. On ringing Appliances online back to solve the problem and speaking to Brandon, He said that he understood what I was saying but would need to speak to the installer and he would get back to me ,which he did. He could not get onto the installer but would ring me the next day Friday. By Friday afternoon I still had not received the promised return call so I contacted Appliances online asking to speak to Brandon. The person who answered the call went to speak to Brandon and returned and told me that what could be done was to make a new date for installation. That was fine with me ,but I asked could it be a Friday as my husband has Fridays off or a Thursday afternoon as I was working on Thursdays and could not afford to give up another days casual work ( 2 days of missed casual pay was more than the cooktop with installation) . I was told that was not possible as the installers only did Thursdays and particular times could not be booked. I was extremely frustrated , as I feel that I was offering suggestions and alternatives and not getting any satisfaction. A problem that was not of my responsibility was further going to inconvenience and cost me. The call ended up with me demanding a refund . I have been a satisfactory customer up to this point and am sad to see that Appliances online are going in the direction of so many other businesses : everyone’s happy as long as everything’s ok ,but if there is any problem in the process the customer is left high and dry. Then after 2 emails, 2 calls and nearly 3 weeks of chasing up my refund I finally received it Customer service stinks.”

Posted 1 year ago

“I purchased an Artusi oven which was well priced and delivered on time. I am a repeat customer of this business and have always been happy with their prices and delivery service. However, in the past, I had never had a problem with the goods. The oven I purchased was defective from new and leaking gas into my kitchen. Clearly a manufacturing fault not to mention an explosion hazard. I have spent 2 months trying to get a repair, even offering to pay for a local gas fitter to fit the part if they can supply it. Its now been 3 months and I am asking for a refund. They are flat out refusing, stating they need the manufacturer to authorise the refund. This is despite the fact that the oven was purchased from applicances online directly, and it was defective on arrival. I lodged a complaint with the ACCC and I am waiting for my hearing date with QCAT to try and get a refund. You are better off supporting your local hervey norman or good guys. At least they value their customers when you have a problem. Thanks for your dodgy service and business practices appliances online! You have lost me as a customer, and hopefully this review helps others to avoid your dodgy business.”

Posted 1 year ago

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Appliances Online Australia is rated 2.0 based on 113 reviews