Aqua Gardening Reviews

Name: Aqua Gardening
Address: Unit 3/4 Billabong Street, Stafford, Queensland
Rating: 4.72

4.7 Rating 1,974 Reviews

93 %

of reviewers recommend Aqua Gardening

4.7

Based on 1,974 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

07 3354 1588

Email:

grow@aquagardening.com.au

Location:

Unit 3/4 Billabong Street,
Stafford
Queensland
4053

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Aqua Gardening 5 star review on 1st February 2024

Aqua Gardening 5 star review on 29th July 2023

Anonymous

309

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a novice, I would like to see many of your products on display not just order via computer. By seeing and touching hands on I would be more enclosed to purchase more. Being in retail for over fifty years my customers needed to see and feel products on display.”

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Posted 2 years ago

“Great store, friendly staff and a huge variety of products”

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Posted 4 months ago

Thank you, Adam, for your 5-star rating of Aqua Gardening! We are so happy to know that you have had a positive experience with us. We are glad that you were satisfied with our store, friendly staff, and wide variety of products!

Posted 3 months ago

“Still have not even got my product, thanks a lot”

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Posted 1 year ago

Hello Matthew, Thank you for your feedback, and our apologies for any confusion caused. When our website displays "In Stock with Suppliers - Dispatched within 7 days", it means the products are not on our shelves to send straight away, but rather it reserves the future stock levels for customers and we will order it in for them within that timeframe. It puts the orders at the front of the queue, and they will be dispatched quickly once the stock is received in the warehouse. We can see your order was placed on November 10th with the 7-day estimate, but the stock arrived within five days on the 15th of November. The order was packed that same day it arrived and dispatched through the courier - it is currently on it's way to you. If you have any questions about the tracking, please let us know, and we are sorry for any confusion by this, but we appreciate your understanding and patience. Happy gardening! Aqua Gardening!

Posted 1 year ago

“Aqua Gardening itself was fairly helpful but not knowledgeable about their products and products took quite a time to be delivered. On needing to return the product due to it not working as stated, I had to ring twice to get the return slip emailed to me.”

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Posted 2 years ago

Hello Zemke Family Deepest apologies that you received a faulty item. The Neem Oil supplied on most other occasions, and in our experience does work as described. Unfortunately, with your requirements, and through troubleshooting we could not make it work for you. We do our best to ensure we are only stocking quality products, but the occasional fault can happen. Thank you for your patience and understanding throughout and for providing us an opportunity to help you. Thank you for providing this feedback, we appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it, we cannot grow! If you want to continue the conversation and provide us more feedback please send us an email to feedback@aquagardening.com.au.

Posted 2 years ago

“Came leaking lost 1/5 of my bottle”

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Posted 2 years ago

Hey Kingsley, Deepest apologies that you were missing part of your order. Did the package look damaged or tampered with upon arrival? If available/relevant please send pics of the package through to support@aquagardening.com.au so we can investigate this further with the freight provider. We will investigate with our warehouse team and one of our Customer Success Team will be in touch in soon with a solution. It is a high priority we get this resolved quickly for you. Thank you for providing this feedback, we appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it we cannot grow!

Posted 2 years ago

“I'll never buy from them again. Walked into shop and had to "go online" to obtain fish food. What should have taken me 1 minute took 15 minutes. I've been buying off this mob since they were a little store in Enoggra but they have lost my business. Ridiculous.”

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Posted 3 years ago

Hello, We understand that this new concept is not for everyone but we wanted to place the focus on customer success, expand our warehouse so we can keep more stock on hand so our community don't have to wait as often, while keeping pricing competitive and stable. Now we can spend more time with each of our customers who want to chat through any gardening project troubleshooting or future dreams in-store, we even have the new coffee machine so you can have a coffee with the team! For the people that know what they’re after, the ordering can be done from the comfort of home so it's just a case of popping down at a time that suits, walking to the counter with your click & collect number for the fish food to be handed over to you in a jiffy. This is for our local customers who prefer to pick up orders instore and may not want to rely on freight providers for things they need urgently and gives customers the option to reserved stock online and come pay cash instore. It’s understanding that not everyone feels comfortable shopping online and providing details so we still have the facilities to take your order instore so you can chat to our team if you have any questions or want to troubleshoot something before completing your order. If you are not comfortable providing your details you can always use an alias as your account name. As long as you remember the name you used and password, orders can be placed under this method. We hope you can give the new Aqua Gardening concept another go, please chat to our team next time you’re in and we can show you how to make the new concept work for you, while being mindful of your concerns and making you comfortable with the experience. Thank you for providing this feedback, we appreciate all our community members who take time to give us feedback - good or bad, it gives us a chance to improve our services and without it we cannot grow!

Posted 3 years ago

“I Do Not Appreciate Being HARASSED by the management of your sales techniques, just to tell you my Experience so you can evaluate your staff and business techniques. A customer is coerced,(Coercion is the practice of forcing another party to act in an involuntary manner, It involves a set of various types of forceful actions that violate the free will of an individual to introduce a desired response). (Product is good, Business practices and techniques are garbage!!!) A customer should not be harassed for there personal information for the purpose of Harassment and cyber stalking, for the businesses own gratification purposes. The business asks for your personal details only for this purpose and/or you cant do business with them as a customer. The customer gives there personal details out of involuntary force and under the proviso of confidentiality. DO NOT HARASS OR CYBER STALK ME AGAIN. ARE WE ON THE SAME PAGE !!!!!”

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Posted 3 years ago

“Shoped here for many yrs but will not be returning again. new "store" does not care about customers anymore”

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Posted 3 years ago

Hi, I'm sorry you feel this way. We configured the store this year so we could care for customers better, with our team available to meet and greet you on entry, and to help with any of your concerns or an order if you needed. If you think you might want to return to us in the future, please email or call with any concerns with how you were treated in-store, because most of the feedback we are getting is positive! Happy growing, Chris

Posted 3 years ago

Aqua Gardening is rated 4.7 based on 1,974 reviews