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Arista living Reviews

4.1 Rating 167 Reviews

77 %

of reviewers recommend Arista living

Company Reviews

4.1

Based on 167 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

03330 129092

Email:

info@aristaliving.com

Location:

GP Logistic Services Ltd, Unit 9, Satellite Industrial Park, Neachella Lane
Wolverhampton
WV11 3PQ

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Arista living 5 star review on 30th May 2022

83

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not order from this company. Lots of amazing reviews on instagram from bloggers who are clearly receiving the paid for orders from genuine customers. As like most people who have left reviews within the last few weeks, I have been messed around with delivery dates. I am 5 months pregnant and ordered an ottoman for storage so could also do without the stress! Impossible to get an answer from customer services regarding a delivery date, just told an email will be sent tonight however the response to every review is 'we have had technical problems with our emails' looking back at past reviews, they were using the same excuse back then too! I am more than understanding of the current situation which is why when I ordered my bed I didn't think waiting 8/10 weeks was an issue, however this is now an ongoing problem and I still have no idea when my order is coming - although a magic email will reveal all tonight apparently!! I am very reluctant to ask for a refund as god knows how long that will take... I'm sure a generic response about shipping time, automated email services or some other rubbish excuse will be posted in response to this review however it is not good enough!!!”

Posted 3 years ago

“Would be less if I could all talk no action ordered bed In may delivery was due yesterday got an email at 1750 the day before saying it would not be delivered on it’s due date have since been on the phone to customer Sevices they say they will get back to me And chase up the issue but they don’t shocking customer services once they get your money they don’t care about anything else I’m unsure we will ever receive our bed.”

Posted 3 years ago

“STOP SELLING BEDS ARISTA!!!!!!!!! I ordered 2 beds from this site in May, one for my daughter, one for my friend BOTH not kept to thier promises of delivery dates. First one which was due for delivery last week got told in the morning that all was ready for delivery and was with the delivery company to be then told an hour later that it wasn't even in the country yet so definitely not with the delivery company & unable to give her a date for delivery. No discount for her stress or waiting around etc... then when I rang about my daughter's bed because of that mess I was told it wouldn't happen again and all was on its way & would be delivered on the promised day, great. I then had an email saying delivery was going to be on the 25th instead of the 21st (bearing in mind my daughter's birthday is 23rd & all she's asked for is a Mrs Hinch style bedroom & bed) she was fine about it and didn't mind waiting 4 days... Now I've had an email stating that due to Corina (excuses) there's been a backlog and don't even know what day the bed will be delivered! This surely can't happen to 2 orders!!! You clearly can't cope with the orders you have got so STOP taking people's money & not keeping to the orders. I will be taking this further because you are just ripping people off and letting people down! 3 MONTHS wait for a bed is just AWFUL!!! Sort it out Arista this is a joke!!!!!!”

Posted 3 years ago

“To anyone even considering buying from Arista.living my advice would be DONT! Absolutely the worst service I have ever experienced. Only delivered part of the bed, now being told 4 days after receiving the first part and after numerous emails back and forth (because they dont sort anything out over the phone) that the missing part of my bed wont arrive until 8th august which is almost 2 months away. Very disappointed and certainly wouldn't reccommend.”

Posted 3 years ago

“Would give 0 if I could. Ordered the bed two weeks before moving house to ensure it would arrive and be ready for moving. How wrong was I! I received the headboard a week late and no sign of the other two boxes. After being fobbed off all last week and this week I've resorted to buying from a different company after having to sleep on a mattress on the floor. AVOID THIS COMPANY AT ALL COSTS.”

Posted 3 years ago

“All boxes arrived in awful condition, parts were broken. Decided to go ahead and build...met with parts not quite fitting and cheap awful quality. To say I'm disappointed is an understatement. Don't be fooled by the website and adverts like me”

Posted 3 years ago

“DO NOT BUY A BED FROM THIS COMPANY!! Customer service is shocking and bed definitely not worth the money even at half price!! Had problem after problem from all the bed not being delivered, to missing parts, faulty and definitely poor quality........and difficult to get a refund! Even though the bed is damaged they still want you to pay £65 collection fee although the consumer rights act 2015 states otherwise! Trading standards now involved!! Despite asking to speak to the manager “Darren” several times, you never get a phone call! All done via email! My advice to you all is STAY CLEAR!! Read the trust pilot reviews first...... I wish i had! Oh and for some reason they have blocked me on FB!!”

Posted 3 years ago

“DO NOT ORDER FROM THIS COMPANY They have 0 knowledge in what customer service is. You have to email to which they respond to once a day and never include all the answers to your questions so you continuously have to to back and fourth. When you ring up there is no manager EVER that you can speak to. It arrived damaged so when I requested new parts they told me they would take 3 months to arrive!! When I asked for a discount they offered me a very very very tiny discount. You can not get a refund from this company. THEY ARE A SCAM and use small influencers to promote their goods. DO NOT PURCHASE”

Posted 4 years ago

“trocious company, dont believe the fake reviews! We ordered a bed and it smelt very funny, almost fishy, we contacted them and they said it was fine and to put t up as they spray it with some sort of fire spray. ! week later the house stunk and the room where the bed is makes you want to vomit. We have been consistently ignored since and have no solution to this horrible issue. They also delete any negative comments on social media to make them seem like a good business. Avoid at all costs.”

Posted 4 years ago

“After reading reviews i will be purchasing my bed elsewhere. It also looks like they have to gift to influencers for reviews”

Posted 4 years ago

“Well after reading all the reviews I've decided NOT to go ahead with my order of 3 new beds. I've had my fill of bad service, orders not turning up, no replies to emails & phone calls etc etc My money will spend anywhere so I'm giving this company a miss based on the reviews & a friend's experience who didn't receive his goods on the date given & couldn't speak to anyone directly to sort it out”

Posted 4 years ago

“I bought a bed from this company, after a few of months all sides of the bed started creaking and the frame broke on one side. I contacted them on the phone on many occasions but no-one helped me and told me to send an email. I sent many emails back and forth to the owner of the company, Darren, and included videos and photos of the problem which they requested, and finally they replied saying it isn't part of the warranty, but they will provide me with a replacement of one of the damaged sides. After 3 months of emails back and forth, they had just stopped replying to me and no part was received. The beds on the website are always "half price" with a code, at all times. The beds are cheap quality and there is no warranty what-so-ever. There is no customer service and I don't believe the positive reviews are genuine. Just pay a bit more and get a decent bed otherwise you will have to replace it in a couple of months! Do not bother contacting them, they wont keep their promises and waste your time.”

Posted 4 years ago

“Terrible customer services, they do not have a contact number and limited responses to emails. Was meant to have a bed delivered yesterday and have still had no update/correspondence from them. Beginning to think this site is a scam.”

Posted 5 years ago

“As other reviews, 2 weeks past delivery date & still no bed!”

Posted 5 years ago

“Lying about where my bed is. Not delivered on said date. Story as to why is clearly not true. Now ignoring me. No bed for Christmas. Stay away”

Posted 5 years ago

“Worst company ever. Did not deliver my bed on the days i requested. 2 weeks later still no bed. Have tried to contact the company and all i get is an answerphone message. I've had to contact my credit card company and file a complaint to get my money back.”

Posted 5 years ago

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Arista living is rated 4.1 based on 167 reviews