Arrowxl Reviews

1.5 Rating 228 Reviews
11 %
of reviewers recommend Arrowxl

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Arrowxl 1 star review on 9th March 2024
Christopher Hall
Arrowxl 1 star review on 3rd March 2024
Anonymous
Arrowxl 1 star review on 30th December 2023
Anonymous
Arrowxl 1 star review on 11th June 2023
Sleeping OnFloor
Arrowxl 1 star review on 12th January 2023
Anonymous
Arrowxl 1 star review on 10th December 2022
R P
Arrowxl 1 star review on 10th December 2022
R P
22
Anonymous
Anonymous  // 01/01/2019
we had Alvin & Neil deliver our stuff. what great guy 5* very helpful x
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Posted 4 years ago
Brilliant professional service .
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Posted 5 years ago
Top lads jason and jay. šŸ‘Œ
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Posted 5 years ago
Had a radiator ordered from Amazon and delivered by ArrowXL. Had a phone call and text to determine delivery time on the day of delivery. The driver was friendly and efficient. The staff in their customer services were very helpful when I was worried by the negative reviews . The only negative I had was the time between ordering from Amazon and when it could be delivered. Overall they provided a decent service.
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Posted 3 months ago
First attempt at delivery was a bit of a failure but once I contacted them and arranged redelivery in a small van, all went smoothly.
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Posted 4 years ago
First attempt at delivery was a bit of a fail. But after contacting them and making some extra arrangements regarding redelivery in a small van the second attempt was successful.
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Posted 4 years ago
I think I got lucky compared to others reviews. Althought it didn't arrive within the time slot and I didn't receive a phone call prior to delivery, luckily I was in all day and it arrived 15 mins after the slot. The delivery drivers however weren't that friendly but I guess they're carrying heavy things around all day and must be feeling abit grumpy. I will not put them down for that though, I'm lucky to have received it at all after hearing the horror stories!!
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Posted 6 months ago
i want to complain about one of the drivers who was rude when i asked him to move out of a private car park and to use the pubic one opposite so instead he moved out of the car park and then purposefully parked straight across the entrance so he could finish his coffee and sandwich. the web chat was disconnected as i was typing so someone doesnt want to hear bad things about their company. shockingly rude stafft no surprise there as I have been reading their reviews which are mostly a 1 star....how they are still in business i dont know and the companys selling the items they are delivering need to review their courier company before the bad reviews feed back up to them
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Posted 1 year ago
Just awful customer service. Nobody cares. Was told they couldn't fit a van down the road and instead of calling they just gave up. Then notified me the next day. This is yodel rebranded and they're awful. Never order anything slightly larger than a cat off very they'll use this company or yodel. Stay well away.
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Posted 1 day ago
I just had 2 drivers for this company come and collect a tv that was faulty and can honestly say the worst experience I have had with any courier company. First they were calling myself back and forth all day about not wanting to collect it because it wasn't in its original packaging, even though head office told me and them it doesn't need to be, its fine. Then they arrived and the first thing one of the drivers said was why isn't it packed and ready, staring at me like he was going to attack me or something. I was totally shocked, the other driver wanted me to sign a disclaimer saying that if any damage happened to the TV whilst in their possession I must take blame for it, as you imagine I certainly didn't sign that. Then the other driver went on to tell me how bad his job is and what he has to put up with all the time all while swearing left right and centre, right next to my sons bedroom who heard everything. I'm honestly left shaking and considering taking legal action.
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Posted 1 week ago
Awful company. Failed to deliver our item as "they didn't realise we lived in town" and "needed a smaller van". Then had to ring them twice to rectify this and it STILL did not get delivered on the rearranged delivery date as they " booked the wrong delivery slot". Both people I spoke to on the phone were nice but managers are illusive and no one sounded like they knew what they were doing. Not sure what is happening, is anyone aware of what their job is...? After now having to take two days off work to wait in for a delivery that has failed to arrive, I would expect some kind of compensation and for a manager to be getting in touch straight away rather than the estimated wait of 2-4 hours for a call back.
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Posted 1 week ago
Informed me my items had been deliverd only to find out they had been left outside at a different address, had to collect the items myself which where very heavy , I don't think they could read addresses.
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Posted 2 weeks ago
I ordered a large 23L microwave from Amazon on 29 Feb 2024. Unfortunately, Amazon chose ArrowXL as the courier for the item. This inevitably led to me never receiving the item. First off, if youā€™re not aware, ArrowXL used to be called YodelXL. Yep, thatā€™s correct, before a rebranding in April 2023 they were an arm of the infamous, unreliable and highly-untrustworthy Yodel. It appears despite a rebrand, they have continued with their far below par performance standards. My recent experience is absolute testament to this. You guessed it, my item was ā€œlostā€ at the ArrowXL warehouse. When we say lost, this is their choice of word. I would be more inclined to suggest it has been stolen by one of their light-fingered employees, up to their old tricks again. I have numerous experiences of this happening with Yodel, so it wouldnā€™t be a giant leap of imagination to conclude that under the new branding, the employees are still the same dubious lot. To make matters worse, when things go wrong, ArrowXL customer services is beyond shocking. They simply donā€™t care. No apologies. They say theyā€™ll be in touch asap, but never do reach out. Absolutely all leg work in finding out whatā€™s happened has to be done by you, the customer. And expect lies, deceit and a complete lack of care or sympathy along the way. However, once my package was finally declared on the system as lost with the status set to ā€œOrder Cancelled - Administrative or Procedural Errorā€ (a description thatā€™s not entirely painting a true picture of events), it was finally time to make a formal complaint. For some context, to arrive at this point over an 8-day period, Iā€™ve made two calls to customer services (both were friendly, professional and pleasant advisors) and Iā€™d guess maybe six conversations with their online chat advisers (all wholly unhelpful, unsympathetic and bordering on dishonest in their description of what has happened). However, the absolute hero of the firm was the Customer Complaints representative ā€“ Liam ā€“ who called me after my lengthy complaints email. Liam listened to everything I had to say, described the audit and investigation process they undertake in such circumstances, was sympathetic throughout, and unfortunately confirmed that Iā€™ll never see the package ā€“ even if itā€™s found at a later date in the warehouse. Unfortunately, due to the nature of the order, I will also not receive a replacement or any financial compensation. So ArrowXL have basically lost me a relatively pricey asset with no financial compensation for their actions (as I said, I suspect theft by an employee). Other key points of the experience were with me rearranging meetings and appointments to be in the house on an agreed day to receive the package. Only for them to text on midnight that day to say there was a problem so it wouldnā€™t arrive. That is literally the only communication they instigated in the whole ordeal, until Liam phoned after my complaint was sent (which I ccā€™d the group COO into). Despite the huge inconvenience this caused me, there was no apology forthcoming. Just contempt by the online customer services (despite my friendly and professional manner on each occasion). So, thatā€™s my experience with the rebranded Yodel. Another nightmare. A company who do not care one iota about their end customers. Dishonest, untrustworthy or incompetent? Whichever it is, I would suggest itā€™s not a KPI you want in a courier whoā€™s handling your goods. We need to keep our eyes out for these rebrands and keep retailers in the loop of dodgy and unscrupulous bandits like this. Hopefully we will finally see Yodel/ArrowXL plummet into liquidation sometime soon. Until that happens, please just try to avoid them at all costs.
Arrowxl 1 star review on 9th March 2024
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Posted 2 weeks ago
Avoid this company and avoid companies who use this courier. I can't make delivery slots before 9am and the washing machine has been dispatched for delivery before 9am twice despite contacting ArrowXL soon after allocated slot to say that I won't be able to make it. This is despite making a complaint in the first 24 hours after the first delivery attempt and speaking to a customer service manager who added a note about deliveries after 9am on my file. I'm beginning to lose track of the number of phone calls, emails and chat conversations I've had about this now. One phone call in particular used language that was very negative of anyone who had fixed commitments in the day like dropping off or picking up children. In my case they've been very unhelpful about working around health needs that are covered in the Equality Act 2010 (which almost all of the people I've spoken to seem to be unaware of). This company does not allow you to book slots that are narrower than something like 6.30am to 5pm, then you are allocated a slot within that the previous day. They then load it onto the van regardless of if you can make that slot or not, even if you contact them first thing. You might not be able to rebook for several days. I can't make the slot allocated tomorrow, so it might be next week before I'm able to rebook another delivery attempt. I'm currently escalating this within both their complaints system and with AEG/Electrolux who have chosen them as their courier.
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Posted 2 weeks ago
Very poor service, lies on updates and then the last minute when you expect your delivery you get a call to say they canā€™t deliver until their chosen date as if l will be at home! This company thinks customers just sit at home 247, what a joke and whatā€™s the point of customers choosing a booking slot if you canā€™t honour it? The
Arrowxl 1 star review on 3rd March 2024
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Posted 3 weeks ago
Rude, incompetent and liars. Did a delivery and installation of a washing machine on behalf of Miele. Botched the installation, machine leaked. Also dislodged the outlet pipe on our drier so that leaked too. After many calls, failed to call me back, used wrong number, etc. finally team arrived, unannounced, to do a reinstallation, however the team was expecting to take the machine away, not do a reinstallation. Best they could do was to ā€˜give it a goā€™. As not trained I sent them away, contacted Arrow XX and requested a call back. Manager called me, said the crew were trained and it was my fault I had sent them away. The manager was a disgrace and would not do anything to help. Just told me to contact Miele.
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Posted 3 weeks ago
Delivery turned upā€¦ My husband greeted them, and said the American Frudge/freezer, will need to go through our back gate, and into the kitchen The drivers assistant said thatā€™s not going through that gate! The driver said yes it will, my husband came in got a tape measure, and said yes it definitely will, if it helps Iā€™ll remove the gate, and Iā€™ll help To which the drivers assistant saidā€ Iā€™m not delivering that due to my bad shoulder! I need to think of my health! My husband replied, if youā€™re not fit for work why are you here? Driver replyā€¦ Right Iā€™m off! Didnā€™t even take the appliance off of the lorry! He couldnā€™t be bothered to deliver! Thankyou we now are without a fridge/freezer I cancelled the order, rather go with someone else who doesnā€™t use this company! Iā€™d give them zero stars! Then had the cheek to say my husband used bad language! He didnā€™t as I stood by the window and heard every word! Avoid at all costs!
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Posted 1 month ago
Wouldn't give 1 star really booked a delivery in and then they changed the date and gave a 'will be delivered by' date instead. Re-booked and paid for a next day delivery slot, booked the day off work and received a text from them to say they couldn't deliver and would be in touch to re-book a delivery. Had the same thing happen in the past with another delivery but gave them the benefit of the doubt and thought it was a one off. No phone number anywhere to get hold of them so had to go onto live chat and tell them to cancel it. Wouldn't recommend to anyone at any cost
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Posted 1 month ago
Bad delivery, I booked delivery date and booked annual leave so I receive my item Only to notice on the day that they had changed dates and when you text them in whatā€™s app they tell you that unfortunately you didnā€™t track , they donā€™t communicate that they are changing dates , some of the people are not always online tracking parcels so we will never know without being notified ā€¦..
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Posted 1 month ago
The worst experience 1st attempt of Amazon deliver with instructions to leave with neighbour. Delivery was 3 hrs behind schedule. Driver calls ask if someone in , we say yes if not leave next door. He cancels the delivery and marks it as failed attempt. 6 days later after plenty of chasing. Delivery driver calls at 7:40am thinking itā€™s a residential delivery , says heā€™s 10 mins away. The rudest delivery driver , said he was a driver not representing the company. Nothing he can do . Told him 8 am is the earliest , he said I. Not having this conversation and hangs up. Trackers days - failed attempt. The driver didnā€™t even try and cancelled remotely. After chasing the package all day. I learn the driver is now accusing us of being abusive and they still have the package approaching 2 weeks with no sign of delivery. My was put on hold but the handler left the line open accidentally. , we heard all the conversation and they supported the driver without any investigation. Good job our calls are recorded ! Unbelievable !!
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Posted 2 months ago
Arrowxl is rated 1.5 based on 228 reviews