“OVER ONE YEAR COMPLAINING AFTER SENDING AVON TYRE BACK TO MANUFACTURE AS IT WAS PERISHED.
THIS WAS POINTED OUT ON CAR TEST.
THE TYRE WAS ONLY TEN MONTHS OLD I TOOk IT BACK TO WHERE IT WAS FITTED
THEY AGREED IT WAS NOT RiGHT.
ASDA AGREED TO SEND IT BACK.
THEY DO NOT ANSWER OUR EMAILS.”
“Totally ruined my alloy wheel..
We only realised when I got home and my husband looked at the tyre..it’s going to cost a lot to sort out the alloy!!!
Really angry…
One star is too much..”
“Just paid nearly 300£ for 2 dunlop sport maxx.after fitting i notice tyres are 4.5 year old where brand new one in local garage cost only 26£ more but are BRAND NEW.
Now i can't returned becouse been fitted already.
My advise is not buy any tyres for ASDA TYRES Web they selling very old stock"new tyres"
Avoid this SCAMERS!”
“I selected the same size tyres which I already had and chose the GT Radial. Read the reviews to check compatibility and to make sure it fitted correctly on my Audi. The tyres arrived and got them fitted the following day which I was happy with. The garage fitted the tyres and said they don’t fit that well exposing the alloy by 10mm and beyond the tyre wall. As I couldn’t leave it at their premises I drove it 0.3 miles to my house and emailed them. After 3 further follow up emails and they eventually replied 3 days later! They sent a fitter to my home to check the fit and it’s was fitted correctly and said, his never seen an alloy exposed that much and if I hit a curb that will damage or crack my alloy. I got a second option by another garage they use and said I wouldn’t be happy with that and collaborated the same as the other fitter.
Asda said as it’s been driven and it’s only cosmetic not pleasing and they wouldn’t do anything. Although I’ve not used the car and still got the new marks on the tread. Had to borrow a car to get to work and they didn’t even apologise for taken 8 days to decide. I won’t take my children in the car due to the possibility of a blow out and they said it’s fine.
I’ve used Asda in the past and wouldn’t again. As long as they have your money they don’t care. Now I have to pay out for new tyres again!
Very poor customer service and disregard for customer satisfaction.”
“Tpms damaged. Asda tyres, Halfords, Tyres on the drive are the same company. Do not buy from these.
(Tyre fitter lied and thought this wouldn't catch up with him. Tyres on the drive will try anything to deny fault and rectify the issue. I will never use these cowboys ever again). About 4 different people have dealt with my complaint since Saturday to no avail. Here's my experience.
A tyre fitter came out on Saturday to change a tyre due to a puncture. In conversation it turns out he has only been in the job six weeks after a few days training. He said he got the job through his father knowing the director! He also commented that he had another 21 tyres to fit that day all over Lancashire and Yorkshire. I think he needs further training to learn how to take tyres off rims and not damage tpms sensors.
I went to reset the tpms sensor after he had left by driving the car. It failed to reset due to a failed tpms. The reset wouldn't go above 49% due to the broken sensor.
I contacted him on his mobile, he said give it a few days for the sensor to try and reset!! He claimed his manager told him to tell me this. As though it would reset and he knew that with lying. I've done it many times before and it only takes seconds or minutes to reset depending on the manufacturer.
After looking on the internet and reading up, people say it will be the tyre fitter who has damaged the tpms sensor which turns out to be true as you will read.
This morning after visiting a tpms supplier, they tested all the sensors and the front left passenger side sensor was showing failed. I bought a new one at £45. I went to a local tyre fitter charging me another £25 to remove the tyre, fit the new tpms and reinstall the tyre. Low and behold, my system reset itself and went above the previous 49% to 100% because all the tpms were communicating again.
When the tyre fitter this morning took off the tyre we encountered the tyre fitter on Saturday had damaged my tpms and had the cheek to cable tie it together inside the wheel to the valve knowing full well he had damaged it.
If the tyre fitter had told me at the time he had damaged it, I would have accepted that with an apology and he could have sourced and fitted a new tpms.
Tyres on the drive came out fitting the tyre I bought from Asda tyres, which I presume tyres on the drive are in contract with. (Turns out Halfords Tyres, Asda tyres, Tyres on the drive are the same company).
Not only did it cost £160 for the tyre, a further £45 for a new sensor and £25 for another tyre fitter to install it all and get us back on the road.
I've emailed photos, invoices for the tpms and now as other people have commented on other reviews, they no longer respond. No surprise there.
Never again to use these cowboys. Online tyre fitters and local tyre suppliers I've used before will continue to get my service instead. I am normally spending a thousand pound a year on tyres for a few vehicles. It will be no loss to them though my lack of custom.
Also their tyre prices and fitting are costly compared to others. Shop around and avoid these cowboys.
All this hassle due to my wife getting a puncture!! 😬”