YES Group | Yes Medical, Astir, Footmedics Reviews

4.7 Rating 1,914 Reviews
94 %
of reviewers recommend YES Group | Yes Medical, Astir, Footmedics
4.7
Based on 1,914 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read YES Group | Yes Medical, Astir, Footmedics Reviews

About YES Group | Yes Medical, Astir, Footmedics:

We're not disrupting an existing market, we're creating a new one. There are plenty of companies supplying commodity products at cheaper prices, it's the easy way in and so that's fair enough, we're not against that. However, through in depth market research it was established that there is a share of the market who are extremely fired up and passionate about the equipment they use and were looking for a more proactive supplier that could consistently supply not just the "market standard" level of product but a "best in the world" level of product, in each key area at a more affordable price.

Simply put our target market is passionate professionals who are seeking a supplier of the world's best products, world's best range, at a more affordable rate along with outstanding customer service.

Prompt, efficient delivery
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Posted 3 years ago
thank you! we appreciate your feedback
Posted 3 years ago
great service and products
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Posted 3 years ago
thank you very much for your positive feedback, we hope to help you again soon!
Posted 3 years ago
Pretty good
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Posted 3 years ago
Thank you for your feedback!
Posted 3 years ago
I was amazed at how quickly the products arrived. I was a bit confused because I wanted black mat and was told only blue were available so order blue Pilates mat equipment so it matched. The mats were not blue but black and I would have order pink or multi-coloured equipment to match.
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Posted 3 years ago
Good customer service.
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Posted 3 years ago
many thanks for your feedback we appreciate it :)
Posted 3 years ago
We ordered some paper towelling for use on our treatment bed. Our expectation was that all of the rolls would have been the same - they were a mix of different suppliers.
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Posted 3 years ago
Thank you, we appreciate your feedback and will be in touch shortly with a resolution :)
Posted 3 years ago
Excellent service. Same day delivery. Thanks Astir
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Posted 3 years ago
Excellent! we appreciate your positive feedback!
Posted 3 years ago
I asked for the cost of individually bought massage balls to be reduced in line with the box price as the boxes were out of stock. This was done but without communication and without a credit note sent with the order to allow the accounts to balance. Otherwise excellent service.
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Posted 3 years ago
thank you for your feedback!
Posted 3 years ago
Happy with the service.Thanks
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Posted 3 years ago
We appreciate your feedback, and can't wait to work with you again! :D
Posted 3 years ago
many thanks, good range and price
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Posted 3 years ago
many thanks for your recent review :)
Posted 3 years ago
thank you, we appreciate the positive feedback
Posted 3 years ago
Supplies meet our requirements and reasonably priced. One of our preferred providers.
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Posted 3 years ago
Many thanks for your recent review! We do apologise for the lack of communication during these difficult times. We will be in contact shortly via email with a solution.
Posted 3 years ago
service was quick, goods supplied in good order
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Posted 3 years ago
Excellent, thank you for your positive review :)
Posted 3 years ago
usually prompt delivery has been very tardy this time
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Posted 3 years ago
Excellent, thank you for your positive review :)
Posted 3 years ago
Thanks for processing our order so promptly. Kind regards Catherine George
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Posted 3 years ago
Thank you for your positive review
Posted 3 years ago
Prompt delivery
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Posted 3 years ago
Thank you for your positive review :)
Posted 3 years ago
I got what I needed but I had to call twice to get a question answered.
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Posted 3 years ago
Thank you for your constructive feedback Emma :)
Posted 3 years ago
Good service, needs better communication re delivery otherwise very happy
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Posted 3 years ago
Thank you for your constructive feedback. We appreciate it!
Posted 3 years ago
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Posted 3 years ago
:) thanks
Posted 3 years ago
Not a great first experience through the Footmedics arm of the company. 1. Paid for express delivery and I got 3 seperate deliveries on three separate days, none of which was the next business day. 2. Got told some items were on back order so I sourced the item from another company. The the item that I was told was on back order turned up. now stuck with double and paid double. 3. Got sent an immobilisation boot that had no liner with it, just the plastic shell. Again, i needed the item next day so I had to go buy a boot at FULL retail price from a local business and then sell it to the patient at the cost price as this is what I quoted them. A positive is that your phone staff are friendly and attentive but it is clear that there is a lack of communication between the Footmedics side and the Astir side as I was getting different information via email and phone. FOLLOW UP: They sent a chocolate mud cake as an apology. This was good until I got home and my wife yelled at me for bringing cake home! I appreciate the 'apology cake' and once again, can't fault the phone and 'customer happiness' team.
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Posted 3 years ago
Hey there thank you very much for your constructive feedback! Well be in touch via email shortly.
Posted 3 years ago
We had a few troubles with our recent orders in terms of discontinued stock and incorrect prices but Astir and their team were very helpful with fixing the problems.
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Posted 3 years ago
Many thanks for your positive review, we do apologise for the stock showing online, we are working on this and it is now updated daily
Posted 3 years ago
YES Group | Yes Medical, Astir, Footmedics is rated 4.7 based on 1,914 reviews