Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Atom Tickets Reviews

1.2 Rating 102 Reviews

5 %

of reviewers recommend Atom Tickets

Company Reviews

1.2

Based on 102 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Atom Tickets made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Atom Tickets 1 star review on 12th October 2023

Atom Tickets 1 star review on 3rd September 2023

Atom Tickets 1 star review on 3rd September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“no problems at all you just have to make sure before you pay that you selected the right info, whether it be the show time or the card info to even the movie or even the THEATRE its not that hard to check what you imput before you buy. company is great these bad reviews are the customers fault, been using atom for years and 0 problems.”

Posted 2 years ago

“i was confused and scared when i saw such bad reviews after getting my tickets for Escape Room but the whole process was really easy and fast for me and also the website was friendly. i got no problems at all once in the theater:)”

Posted 2 years ago

“We just got Megaplex passes and I ran into a problem finding our theater. I emailed Atom Tickets and they got back to me almost immediately. They resolved my problem and were very helpful and friendly. Great customer service!”

Posted 4 years ago

“I've been using atom for a while now. I just had a glitch one time last year when we were assigned same seat as others. Apart from that, it has been great experience with regular deals/offers and tie up with theaters for discounts”

Posted 4 years ago

“This is a great App!”

Posted 4 years ago

“Happy to save on popcorn, BUT, we cancelled one day and went to SAME movie apprx 2 days later. I have written 4 customer service emails requesting my apprx $4.66 service fee returned. IT WAS ALSO CHARGED 2 days later for SAME movie. The service person emailing me is playing games over refunding less tha$5!!! THERE IS NO NUMBER TO CALL THEM!”

Posted 7 months ago

“Accidentally purchased ticket for movie starting in 1 minute. Immediately called to correct and purchased new tickets. Had to jump thru hoops, treated rudely and ultimately never given refund. Was told to drive to theatre to see about refund”

Posted 5 years ago

“This is a scam site, I purchased tickets for march 23, it somehow changed the date to march 22 so I couldn’t cancel the order, you pieces of garbage owe me $31.”

Posted 1 month ago

“The app and desktop version are not allowing me to select a seat to purchase. So I tried contacting customer service. They only offer an email and chat options. I emailed and also reached out to them during their business hours. I was assigned Noel in chat after 5 minutes of waiting. It's now 24 minutes later and I'm chatting into a void and getting no response even though it still shows that I am "Chatting with Noel." This is literally the worst customer service I've ever experienced.”

Posted 1 month ago

“I tnink the government needs to get involved with Atom Tickets and this scam they are running. I sent emails, sat on the chat and waited for 2 hours, no response and they kept my money!”

Posted 2 months ago

“Customer service was horrible When i asked to discuss with a supervisor to fix this set of issues, i was denied. Never heard of something that couldnt be escalated.”

Posted 2 months ago

“you guys are pathetic. called all three of your customer service telephone numbers....none are operative. You guys owe me $87 and if I don't hear back from you soon I'm going to file a lawsuit asking for $25,000 in damages re: time spent on getting my money back. Don't laugh, idiots, I'll win. Now that you have my email address lets see how long before I get a response froma real live person/”

Posted 3 months ago

“If I could give no stars I would. I’ve had two issues in 1 year that resulted in me having to cancel my account. The first was a fraud risk on their end! Avoid this company like an STD.”

Posted 3 months ago

“Tried to purchase tickets with tmobile promo for today and had to contact customer service only to learn my account is locked for "suspicious activity" so I have to wait until they review. Found out activity was in February...it's December. Review your accounts Atom!!! Lame.”

Posted 3 months ago

“ALWAYS HAVING PROBLEMS WITH APP! Had fraudulent activity on my account and they treated me like the criminal and closed my account.”

Posted 3 months ago

“accidentally clicked atom tickets instead of fandango and let me tell you, worst company ever!!! asked for a refund instantly after my purchase because i only GOT ONE of my tickets, the customer service is absurd and didnt help at all. DO NOT BUY FROM THEM, ITS A SCAM!! the customer service people to just repurchase my tickets which would be 90$ TOTAL for TWO TICKETS, so inconsiderate and absurd, the phone number doesnt work to call them, never had such a bad experience with a company ever, how r u gonna say u have worry free cancellations but make it the worst process and not refund ANYONE?”

Atom Tickets 1 star review on 12th October 2023

Posted 6 months ago

“Atom tickets are the worst company ever. Do not use them. I purchased two tickets and was only given one. I immediately cancelled the order. They will not give a refund unlike their site claims. They offer you atom cash!!!! They can shove it. I would never use them for anything. Beware I hate that I had to give one star.”

Posted 7 months ago

“Booked two tickets for eras tour and then tried to cancel as we decided to go a different day with a friend. Website promises ‘worry free cancellations’ but they now claim no refunds. See screenshots of the website claim. Have made multiple requests and attempts for a refund. No one there cares that their website is misrepresenting their policies.”

Atom Tickets 1 star review on 3rd September 2023

Atom Tickets 1 star review on 3rd September 2023

Posted 7 months ago

“I booked 2 senior tickets and we couldn’t make the show because I book a theatre far from our home by mistake. I requested a refund and was jerked around for a week and then told I was not getting a refund because we missed the cancellation deadline.DO NOT USE THIS TICKET SYSTEM, IF YOU MAKE A MISTAKE, YOU LOSE YOUE MONEY, I DID FOR 2 SENIOR TICKETS + FEES-STAY AWAY FROM THEDE GUYS”

Posted 8 months ago

“After numerous attempts to purchase tickets on your website by myself and two other friends, for Sounds of Freedom, and receiving messages of engineering problems, CVV incorrect, and insufficient funds on my credit card, I received a text from my credit card company that you charged my account. They thought it was a fraudulent transaction and canceled my card. Now I need to wait for another card in the mail. You have no phone number listed to contact you when you make these errors. I can see from my experience and many other reviews that your company is out to scam people. Shame on you.”

Posted 8 months ago

«
1
2
3
4
5
»

Atom Tickets is rated 1.2 based on 102 reviews