“DO NOT give your credit card details to this business. They never stop taking your money! No matter how many times you try to cancel and contact them!”
“If I could give this company zero or even negative stars I would. Fortunately I didn't fall for the monthly subscription scam, and I used PayPal so they didn't get my credit card info, but I only bought from them and not Audibles or other streaming service requiring a proprietary mobile app because their website promised me I could download my audiobook as MP3, but after they got my money they gave me this BS about "Unfortunately due to technical issues beyond our control, we’re having to discontinue allowing downloading of audiobooks for the time being." Their website LIED to me, and I want my money back!!!”
“The advertising did not clearly tell you that you need to pay for any future books after you paid the monthly fees. The US$7.95 monthly fee is only for you get a discounted prices each month. Don't be tricked.”
“Dear Lord, help any poor human who wants to engage with audiobookstore and their vile "customer service" representative Quinn.
DO NOT ENTER YOUR CREDIT CARD DETAILS. DONT DO IT.
I bought one audiobook in March last year and remember cancelling. I had to cancel my card with my bank after they billed me for over a year. Even after I got a NEW CARD, I was still receiving texts from my bank saying that they were trying to put transactions through on my old card even after I stopped it months ago.
DENY DENY DENY DENY is all they know.
I never got one email from them saying t
hat your credit card details need to be replaced. I never got an email address verification link, so anyone can just use a fake email and put your card details. And then they'll flip it back on you!
Don't TRUST these people! It is a SCAM!”
“I bought a book several months ago, for $7.95, and apparently clicked a button that signed me up to pay a monthly fee of the exact same amount – $7.95. I just realized that I was still paying this, several months, later. I wanted to actually the use the service and buy book but it wasn't available in their library. So why am I paying a monthly subscription again if I can't even buy books?
The thing that drove me to write. negative review was the exchange with their customer service rep, Quinn. Incredibly arrogant, patronizing, and kinda aggressive. Accused me of "definitely intentionally" paying for the book. Then in a later email, wrote that my claim was "not true at all and what you're bragging about doing is credit card fraud. The appropriate documentation will be filed with your bank including all emails." (I contested the charges with my bank. Quinn said he will reimburse me for about 50% of the months I was charged for.)
This is a scam, ya'll.”
“Initial offer for first book is misleading. I took up the offer for a discounted first book and was charged for subsequent months as a subscription. This is not clear when taking up the offer. When I queried the charges customer service response was at first scripted, then unprofessional. A Customer Care Representative, Quinn, accused me of fraud for saying I would pursue the refund through my credit card company and locked my account which had purchased audiobooks on it.
Would not recommend using this product as there are better, more reputable providers who do not use misleading marketing to trick customers.”
“Please beware! This company is a sham and you should not buy anything with them. Don’t even think about it. That book really isn’t worth it. They were charging my credit card for a year before I noticed the bill. When I tried to cancel, they made it extremely difficult and were verbally abusive to me in their correspondence. They were a nightmare to deal with and I ended up having spent over a hundred dollars on a single (cheap) audiobook. Their customer service isn’t just bad. It’s dishonest, manipulative, abusive, and it supports a company whose business model is really just theft.”
“BEWARE
Fraudulent, filthy scammers who need to be cancelled and hard! While searching for a book I wanted, they listed the book at a certain price to lure you in. Made the purchase thinking I bought the book but I actually was buying inconspicuously, a membership to which they continue to charge me monthly despite requesting for a cancellation immediately. Apparently they are “unable to cancel your membership” according them. BEWARE of these lifelong leeches, don’t get caught being stolen from by them.”
“Trustpilot reviews
Review of Audio Book Store
Chris Karickhoff
4 reviews
US
Rated 1 out of 5 stars
Updated 24 minutes ago
Misleading advertiement
Misleading advertiement. They claim you can exchange books (implying it is not a hassle like their competition). You can't even find help to exchange on their site typing in "return". You have to cancel the trial to get their attention and then you cant evenly exchange. It is double to get another book. They won't offset it and they tell you your good to go so you will restart the membership and then immediately charge your card for a months dues.
Do not use Audiobookstore. Use Audible (at least they do not mislead about their charges) or use your library or even Amazon if you have to. Do not get suckered in by this company.
In response to their reply. They did not tell me that all the following books were double. They told me they would give me a credit for another book. What I got from them was my book download taken away and charged an additional 7.95. I got a 7.95 credit that is worthless. Their return policy is a scam as well as their advertisement. They hide behind small print and ambiguity and would rather trash their customer over $14.90 then do the right thing. How they will treat you is exactly what they are doing to me. Their response says it all. If you want scammed, mislead, your money and books taken, and mistreated then by all means, sign up with Audiobookstore.”
“After cancelling my membership, due to misunderstanding their payment system which I found confusing and misleading, I received two abusive messages, insinuating that I had purposefully mislead them, even though they have a 'cancel at any time' policy. I did not expect that from a business and I would not recommend. Reading the other reviews I will be phoning my bank to ensure they don't take any extra money out.”
“I cancelled online in November 2018. Discovered today I've been charged for December January and February. They eliminated a phone number. Will continue to pursue. They cahrged me twice in November. Refused to refund. They are dishonest if one wants to ubsubscribe!! Buyer beware!!”
“I am sure I cancelled online but can’t prove it. Noticed the took payment for some moths. Mistook it for audible on the statement. Asked for refund it was refused. My stupidity but would have hoped for some goodwill. Last time I sign up for a subscription I don’t need or use. I needed it for two books they had the rights for in the middle of a series which had all the other books on Audible.”
“I have been charged again and again for 'purchases' that I have not made. I have tried to contact them but they dont answer and I have tried to close my account but the website will not let me! These people are scammers....stay away”
“They charged me every month for a osubscription that I didn't sighn up for, didn't notice for five months!
I just wanted to buy one book, very disappointing.”
“Dear Read,
The Bad: Faulty Product, No Chapter Seperation, No Returpolicy*, I got a Search-link to a "product fix" from customer service, that didnt solve the problem. Just a direct would be the minimum.
The Good: Speedy delivery. Fast download.
This is some textbook-how-not-to-treat-customer stuff right here :)
*Technically they have one, but dont follow it.”
“Was charged a membership fee after never resolving that i couldn't log on. Kept looping to login invalid even though s same as email I signed up with. Never resolved, never access service. Would like a class action suit against this company.”
“Audiobook Store tricks you into a useless subscription of $7.95 per month by offering a ridiculously low price on your first book and then charges your credit card every month regardless. An expensive lesson. Stay away!”
