“Hi, my name is Greg Kennedy from Iowa, USA. I recently purchased 2 bracelets from Aurum Brothers. One of the bracelets I had purchased broke. I was heartbroken. I emailed customer service and dealt with Joren who was very understanding and helpful. He was concerned about the issue of how it happened and how they would respond to the issue. He sent me their FedEx account. # to send it back to get repaired. I sent it back and the bracelet was returned to me in record time. I am immensely grateful and thankful for their quick service and professionalism of the matter. I tell my friends about the service because service like this should be mentioned. Thank you Joren ,very much, I love my bracelets and wear them everyday. I have had no issues since and really don't expect any. I an on purchasing more in the future. Very well made and quality is excellent. Thanks again Joren, you guys are awesome !!”
“My Sons bought an Aurum Brothers bracelet for my 50th birthday 2 .5 years ago and to say I was impressed with the quality and fit is an understatement. The bracelet is exceptional quality and after 2.5 years of constant daily wear, The elastic string snapped.
I contacted Aurum Brothers asking if it was possible to get repair and to my amazement the offered to repair the bracelet for the price of postage only?
The service and updates i have had to date are exceptional and i can not recommend these Guys any more highly.
I only wish every company could offer the level of customer service that these guys offer .
Keep up the good work Guys and thank you.”
“I have had about 10 of these bracelets. When they arrive they're well packaged an beautiful looking. Shame not one of them lasts longer than 12 months. Every single one Ive ever had the elastic band the crystal beads are threaded to, break. If these bracelets were cheap, I'd cop that, but for the price Aurum brothers charge, it's not good enough. Bottom line; great looking, will not last. Shop for cheaper, they'll last as long.”
“Horriblement déçu par les bracelets réalisés avec des disques en céramique de couleur de cette marque car ils se dégradent très vite et cassent.
Vraiment pas digne de cette marque”
“Purchased a beautifully crafted bracelet and received exceptional service. I've emailed them some questions I still had and within a day I received a very kind reply. The customer support has been extremely helpful and their bracelet is even more stunning in person. I'm very, very impressed!”
“Complete garbage. Buying gems at 2 dollars a pop from Silom Thailand and selling them at 500usd. Don’t waste your time purchasing. Low quality trash with rude customer service.”
“Terrible experience!
Ten days after my order, still haven’t been delivered, haven’t received any tracking info and of course they don’t answer emails.
Shame on you!”
“I had made 2 purchases of three bracelets. Over time I have emailed them three times asking two straightforward questions. I never received a response. No more purchases from me-ever!”
“The quality of the bracelets is truly top rate, unique and beautiful, the staff responds to emails quickly, helpfully and courteously, and the two times I have needed support (once for a resizing and once for a repair), they went out of their way to make sure I got what I needed. I started with just 2 bracelets but now have 6, all of which I think are great. I shop online all the time and very rarely get the service and quality that would motivate me to write a review, but for Aurum Brothers I do this gladly. Truly a top rate company!”
“I can't recommend Aurum Brothers highly enough! Their bracelets are outstanding, both in quality and artistry, and their customer service is even better! I have over 30 Aurum bracelets and recently needed to have them resized. I dealt with Joren personally and his attention to customer service and detail was outstanding. You may find bracelets that are less expensive, but you won't find any that are any finer, and you won't find a company that is managed any better. You get what you pay for in life, and with Aurum Brothers you are getting the best!”
“Over the past few years I've purchased six bracelets for my husband. They were all shipped very timely and beautifully packaged. He has not had any problems with them. Best of all my husband loves the quality and beauty of each one. I've decided to purchase every year, my anniversary gift to my wonderful husband.”
“Joren Aurum bros was extremely helpful and provided great and timely service in designing my custom bracelet. The production team was quick to respond with a sample which was exactly what I was looking for. Highly recommend!”
“Ordered a Tiger Eye bracelet by mistake instead of a Classic Eye Tiger bracelet. Emailed them and asked if okay to exchange, they said okay. Sent it back 2 months ago and haven't gotten the exchange yet. They have not received it, they said! WOW! Lame excuse!”
“I have bought at least three bracelets from Aurum Brothers. When I got them, they were quite impressive. After only a few months of wear (on all three), the elastic band broke and the beads went everywhere. Lost them because I was outside. I followed the care instructions to a “T”, but they still broke. When I ordered my third bracelet (clearly I’m a slow learner), I mentioned how the other bracelets had broken and I wanted to get a bracelet that was more secure. No response, they just shipped the bracelet with the same elastic base and it broke as well after a few months. For $200 per bracelet, this is low quality materials. Buyer beware!”
“I bought a brazalete with basaltic stones and silver balls and it has broken for second time . Likewise with the blue that I bought with amatista. I really think you need to change the rubber used .
I need to know what to do with them now because the money that you charge is indecent for the price we pay when it is your mistake not the clients .”
“Over the last few years I have purchased three bracelets for my husband. Each one was absolutely beautiful. Packaging, sizing and the quality have always been above expectations. My husband receives compliments all the time. I see purchases in the future.”
“I have been a great customer of Aurum Brothers, buying over 7 bracelets from them.
The last one I received the sizing was clearly larger and slid around my wrist. I called and they asked for photos to prove what I was saying.
I provided those and they said my arm is just thin and the sizing was correct.
They battled me back and forth about just sending me the proper size and me returning the large one.
They are condescending and rude and didn’t help me as a valued customer.
I put an honest review on their Facebook page and they blocked me from the page and refused to help me.
Because they are overseas they ca an get away with that type of behavior. They are rude, and I would never recommend to buy anything from them!!”
“I purchased two bracelets for my husband. My husband is an above average sized man. I submitted the wrist size for his bracelet and literally within minutes, I had a representative on the phone with me verifying the accuracy of the information I submitted. I received the bracelet exactly when I was told that I would and have had no issues with the company nor with the product.”
