“You can order the right parts and you’ll get the wrong ones.
AutoDoc will sell you parts that don’t fit, and when you send them back, they’ll send the exact same “wrong” parts back to you. Going on three laps. A mistake can happen, but not three times in the same order. 21 days later, and they still haven’t got it right.”
“Ordered Renault Kangoo 2006 brake parts that were in stock on 15.02.
It took 4 days to assemble the order instead of the promised 1-2 days.
Then the package stayed in the warehouse all week from Monday 19th morning to Friday 23rd evening without moving.
Then it was supposedly given to the transport company (Chronopost) on the 23rd.
According to Autodoc's delivery policy - it takes 5-7 working days to deliver your order. So the delivery due date was 26th.
Since on 26th I still haven't received my order and on the Chronopost site it was saying "in preparation at the sender", I called Autodoc. They agreed - your package is late. The only solution they could offer is to wait another 7 days and then they will decide to resend the package or refund. They promised to contact the warehouse and ask for more information and told me that within 24 hours they would get back to me. They did not, so I called them on the 27th and got the same answer and they promised to get back to me with more information within 24h. Of course, they did not, so I called them on the 28th and got the same response and the same promise that they did not keep up with. So on the 29th, I decided to call Chronopost to ask if they had the package. They responded that the package is in preparation at the sender. I explained to Chronopost that Autodoc said that they had transmitted the package to Chronopost. Therefore Chronopost asked me to contact Autodoc once again and ask them to send to Chronopost "proof of deposit". So I did exactly that, I called Autodoc on the 29th at 11:00 and asked them to send Chronopost "proof of deposit" they agreed to do it and promised to get back to me by the end of the day. 15:00 I called Chronopost again to ask if they had received the information they needed. They had not. So I immediately called Autodoc again, and they said that they had contacted their warehouse and it takes 7 DAYS to get a response and I should just wait. The lady was rude enough to hang up on me.
CONCLUSION: WILL NEVER BUY ANYTHING FROM THEM AGAIN.”
“Do not use this company they are cheap for a reason sent me wrong wing mirror for my car trying to return it has been a nightmare they said they would send a courier twice i have waited twice they did not show up if you have disabilities they do not care the mirror they did send was cheap and nasty so beware”
“30 days waiting!!!
Over 30 days waiting for my spares and didn’t left the AUTODOC warehouse in Germany!!
Hours expended on the phone, good words from the customer help desk but only layes!!”
“Really a bad experience buy from them
Really a bad experience buy from them. On eBay was 75€ cheaper, but I bought from AUTODOC thinking a bigger company would do better!! Big mistake, spare take over three weeks to arrive!! Arrived factory damaged!! They don’t send to pickup I have to go the logistics centre and three days later the new one has not been despached,
Customer service on the phone another bad experience they tell you one thing and do another!!
Last time I buy from them!!
My order number 95753045!!”
“Disappointed
Was highly recommend to this company, Downloaded the app opened an account Filled in my vehicle details. Ordered a small part using my vehicle details. Small Part (reverse switch) cost over €9 unfortunately so did the post. The part was incorrect, I could only tell this after fitting it as it looked identical. I have been in cont and they have flatly refused to refund me and but tried unbelievably to sell me another ???? Will never use again”
“IMPOSTORES. No compreis nada, es una perdida de dinero y tiempo. Te venden piezas compatibles que "NO" son compatibles, despues se lavan las manos diciendote que no es su problema. Patético servicio al cliente y por supuesto de venta en general.
Me envian la pieza, no es la correcta y despues me vuelven a enviar la misma pieza y te dicen que son sus clausulas, se equivocan ellos, pero es tu problema y tu pierdes el tiempo y el dinero. Scamers.
*Edit: Despues de que me contestasen en Trustpilot sobre la reseña que hice comentándome que iban a revisar mi caso y tras enviarles otro email. NADIE HACONTESTADO. Sigo esperando”
“Poorly listed parts - incorrect even though listed as compatible
Poor qualify
Refund extremely difficult to get. Need to fill out forms over and over again.”
