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Auto Europe Reviews

1.1 Rating 125 Reviews

2 %

of reviewers recommend Auto Europe

Company Reviews

1.1

Based on 125 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 358 1229

Location:

39 Commercial St., Portland United States
04101

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Auto Europe 1 star review on 17th January 2024

Auto Europe 1 star review on 17th January 2024

Auto Europe 1 star review on 12th September 2020

Auto Europe 1 star review on 12th September 2020

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Full Damage Cover is a RIP-OFF! Pure SCAM! Their prices are very high compared to other brokers. Just shop around and you'll see! I've been using autoeurope for the past 4-5 years, renting +20 cars, always opting for their full damage coverage. But guess what? I never had to use it until recently. In January 2024, I returned a car to Sixt with a tiny scratch on the front bumper, and what do they do? charged me with a €1400 bill! So, I file a claim with autoeurope on 01/02/2024 to use the "Full Damage Insurance", sending in all the documents they asked for. For the past two months, I've been hounding them, emailing and calling over 10 times, but nada! They just ignore me, pretending they never got my docs. That's a load of bull because every time I email, I get a confirmation with a reference number! Autoeurope is straight-up trying to stiff me. If you want to play it safe and not throw your money away, steer clear of autoeurope. Go directly to rental companies with full coverage. Sure, it might cost a bit more, but at least you won't end up in this mess. Make sure the broker has an ANVR and SGR badge!! I'm done with autoeurope. I'm taking my case to my lawyer and filing complaints to european customer center, ECRCS, and whoever else needed. And here's a message for Autoeurope: Before you ask for my voucher number, talk to your employee Fabiana. She knows what's up. And do me a favor, check how your staff conveniently "forget" about over 10 follow-up emails and calls, and claim they didn't get my docs. Your customer service sucks big time!!!!”

Posted 3 weeks ago

“This firm are a disgrace! I work for NHS and have supported vulnerable adults through the pandemic without a day sick and have worked many extra hours. I took today off as annual leave to attend a funeral and booked a car to complete the 300 mile round trip. Yesterday I was told by Track and Trace to self isolate. I informed them within 30 minutes of finding out. They will not refund a penny. How many thousands of pounds have they been given in support of tax payers money? They don't care a fig about helping me. Don't go near them.”

Posted 2 years ago

“got charged once from Auto Europe, once from hertz, no damage to the car, full tank, just double charged for the car. impossible to connect to support.”

Posted 6 months ago

“AVOID - the pick up instructions were out of date, the phone number for the Car Hire company didn't work, the paperwork was never forwarded to me by the car hire company they recommended and I am still waiting for my deposit to be refunded. No one appears to want to help me at AutoEurope, will never use them again and strongly suggest no one else does too.”

Posted 7 months ago

“Did not get the car/requirements specified. The car rental supplier did all they could to try to help fix the issue, but AutoErurope refused all possible solutions (arguing that it was 30min past since I was supposed to pick up my car so it was completely out of their possibility). The AutoEurope agent we spoke to was rude, did not care about our holiday being ruined”

Posted 8 months ago

“It is hard to believe just how poor the customer service is from Auto Europe. We hired a car with eecar through Auto Europe UK in Mallorca and it was the worst car hire experience we have ever had in all of our years of travel. Our Auto Europe voucher clearly stated that we would be picked up by someone from eecar with our name on a sign within the airport terminal. 2 hours and 45+ phone calls to the number on our Auto Europe voucher later WITH ZERO ANSWER, we had still not been picked up. We tried to get a taxi to the eecar office (10 minute drive away) but none of the taxis wanted to take us for such a short fair. When we called Auto Europe customer service they were absolutely useless – they told us to order an Uber - which does not even exist in Mallorca!!!!! We were asking every other driver picking people up within the terminal whether they knew what we had to do for eeCar. Eventually after dragging our luggage round and round the terminal, lining up for taxis and getting rejected, we eventually walked over to where there were car hire transfer buses and asked one of the drivers if they knew what we needed to do, they let us know that eventually an eecar bus should show up. When we finally managed to get to eecar, flustered, upset, so late that we would now miss our lunch reservations and our whole plans for the day were ruined, they explained that there used to be a terminal pickup a long time ago, and that the phone number on the voucher was not for their office but for head office which does not pick up the phone. They said they had been asking Auto Europe for a long time to get this information updated but Auto Europe had failed to do so. Another man in the queue behind us overheard us and said he had the exact same horrible experience this morning as he had also booked through Auto Europe, and he was equally furious. When we complained to AutoEurope about their negligence in providing correct pick up information or even correct contact information, they had the audacity to lie and say it is correct and therefore no compensation will be given!!! Could not believe the nerve to lie to a customer who has already had an awful experience, when eecar themselves confirmed that the Auto Europe voucher was completely incorrect and that they had notified Auto Europe multiple times to get it updated!!! I will NEVER EVER EVER give this company another dime, and strongly recommend that you avoid them as well. Complete disregard for customer experience, zero customer service, and the disrespect to lie to you as well.”

Posted 9 months ago

“THIS IS A SCAM, DO NOT BOOK. We paid Auto Europe $500 for a car. When we went to pick it up, there was no available car. The car rental was unable to provide a refund or assist us find an available car, telling us that we needed to contact Auto Europe who had our money. We called Auto Europe and got put through to the US office as the Australian office was closed. They said that we would have to wait until the Australian office was open to ask for a refund, and in the meantime, we would have to pay them another $500 for them to help us find a car. After paying them another $500, we discovered that it didn't include insurance (the original booking had insurance) and had to pay another $500 for insurance. And three weeks later, the Australian office still haven't refunded us, so now we are $1500 out of pocket for a horrible experience.”

Posted 10 months ago

“If you make a booking to rent one or more cars for let's say 30 days and you would be one day delayed or 4 hours, (doesn't matter) you would NOT be able to pick up that or those car for the whole duration of your stay AND you would not get a refund. So if you pre-paid $6000 to rent a car for a month or two cars for a 2 couple vacation and show up a few hours late, their fine print and what happened to us is that you would just have to eat up that cost, and rent another car for $6000 more 12K in total, experience terrible service and care from their customer care and they won't give you the car a day late, as it was "automatically canceled" and "no refunds can be issued" I tried to call and re-call and spoke in total to 4 different people and no one helped and they were at times extremely rude on the phone and we just had to pay, this company is just a big scam who hire people to make money for the business. They are Super polite when you want to RENT but if something goes wrong, you are screwed.”

Posted 2 years ago

“Total rip off. Had to cancel 1 hour into 48 cancellation period due to receiving positive Covid test. After much haggling was agreed my money would be returned minus £200 as ‘goodwill’. Still waiting over 6 weeks later and getting the complete run around. Avoid and book direct with car hire company itself.”

Posted 2 years ago

“Impossible to get a refund from them even if the car is not available. Customer service gives stock answers and are not interested in details of what occurred -”

Posted 3 years ago

“Completly useless ! Paid for a car at the airport, no car, no service, no answer on the phone number and no support from the emails either!!! Avoid avoid AVOID”

Posted 3 years ago

“Would give this company zero stars if I could. I booked with Dollar who stated clearly that I was able to use my debit card on purchasing- this was my main reasoning for using this company. I arrived on my holiday and had no indication why my deposit payment wasn't able to be processed... The machine said card declined when it came to paying my deposit at the airport desk. When I rang my bank, there was no indication that the transaction was even being attempted to be made, implying that the problem was with the company and not my bank. I spoke to Auto Europe directly on two occasions and in both instances was met with rude and condescending remarks regarding the possibility of a refund. The only alternative suggested was that my girlfriend be put on the booking which would cost an extra £300.00. Very in touch with the customer's financial standing during a global pandemic... Sent about 5 emails to the customer relations department before I got a reply. Had to send another 5 before I got another reply (exactly the same as the first- stock answer with no real substance or reasoning as to why Auto Europe would let me place an order with my debit card which I would not then be able to use upon arrival. SCAM”

Posted 3 years ago

“I have been using service from auto Europe from the very first time in 2014 when we rented a car on Fuetaventura for 5 and a half years. But last time my experience was completely spoiled by the requirements to provide a credit card to block some amount as usual and when I said that I never had one and usually used my debit card I have been told that it doesn't work that way anymore. I called to support in Auto Europe and explained the situation and I was told that they can't do anything about that and that I'm going to loose all money which I have already prepaid. When I tried to explain that previously I never had any problems I've been told to better read t&c. I said that this is emergency and I can't afford myself to loose 200 EUR and maybe there is some way to make one off exception for long time customer - the answer was that I should deal with my problems myself and this is not Auto Europe fault (what I totally accept). On my comment that they going to loose a customer forever they didn't reply anything. Sorry Auto Europe I will never going to use your service again. Ready to pay more, but to be normally treated. So long.”

Posted 4 years ago

“I had to pay £105 for what I had already booked and paid for. Just of the plane middle of the night I was conned”

Posted 4 years ago

“Auto Europe is awful, I was delayed on the tarmac for 1hr 20min in the UK. When we arrived at the destination (Olbia, Italy) the car we had reserved had been given to someone else. I called Auto Europe they said there was nothing we could do and we would need to find another car at our own expense. I asked about a refund for the car that we did not get but they said we would have to pay for the full hire even though we did not have a car. I spoke the actual car hire company (Interent) and the said they would not charge Auto Europe for the car, but they have experience that they do this type of scam all the time.”

Posted 5 years ago

Auto Europe is rated 1.1 based on 125 reviews