Auto Europe Reviews

Name: Auto Europe
Rating: 1.13

1.1 Rating 126 Reviews

2 %

of reviewers recommend Auto Europe

Company Reviews

Questions

Metrics

1.1

Based on 126 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Phone:

0800 358 1229

Location:

39 Commercial St., Portland United States
04101

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Auto Europe 1 star review on 17th January 2024

Simon

Auto Europe 1 star review on 12th September 2020

Ale

Anonymous

Anonymous // 01/01/2019

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“We reached out to Auto Europe customer service because COVID-19 caused us to change our plans, and the agent was able to help us make the change requested without any delay.”

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Posted 3 years ago

“I thought I must write a review, as everyone seems to only write bad reviews now days. I booked a car for the first time with Auto Europe, after reading reading these reviews. I was worried I had made the wrong decision, I emailed Hertz South Africa from the UK and they confirmed they received my booking. I arrived at the airport early and Hertz were very helpful and accommodated this. I took full cover option with my booking, and unfortunately I had damaged the vehicle slightly. There were no issues, and as so far have had no further issues or heard anything from Hertz or Auto Europe regarding my rental. I would like to say I have received 10 out 10 service from both parties involved. Thanks guys, you made our holiday great!”

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Posted 4 years ago

“I will be very honest: I have been renting cars with Auto Europe out of Madrid, for years in a row, and have never had any problems. I am really surprised with the bad reviews.”

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Posted 3 years ago

“I was looking for a rental in Paris where we would pick the car up in the terminal. I saw one we liked that said “ located “ in terminal “. To me & pretty much everyone that means the rental is in a he airport. Without going into a very long rant the rental was not in the airport & 1.5 hrs later we finally found our pick up person! This was very inconvenient & relocating the rental place when returning was horrible, we almost missed our flight! Auto Europe needs to make sure if the rental is NOT in the terminal it says so. Now I’m trying to contact them because of charges coming in that are fraudulent.. The prices are good online but be very careful of who you rent from”

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Posted 6 months ago

“Extremely hard to find drop off point at Geneva train station.. resulting in missed train & extra £300 for new tickets. Geneva has a very complicated 1 way system which took us 1 hour to get to destination for car drop. For future customers take your car into underground parking. No signs for dollar or hertz (apparently same company) Very straight forward collection at Geneva Airport wish they had explained the return better to us!”

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Posted 4 years ago

“Hired a car using this AUTOEUROPE, we booked a car with Interrent,(GOLD CAR!!!),had problems with getting our money back,extra charges etc ) SEE REVEIWS for INTERRENT. autoeurope did try to sort out our problem( without success).....with the reviews that INTERRENT get,...Autoeurope know how bad they are, and by using them ,are as bad as they are. I will not use this company again!”

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Posted 4 years ago

“Please avoid Auto Europe. The rates they quotes contain hidden costs, that you will only realize once you pick up the car or return the car. In our case: only allowed to drive 50 miles per day ... or pay a big fine. In another case: the car came without any insurance (if we would crash the car, we had to pay the entire cost of the car ourselves).”

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Posted 4 years ago

“Booked with Auto Europe because of good price and advance information. Including all insurances, approximately €450 for more than a week. Picked up the car at Thrifty on arrival, so far so good. Returning is also no problem: "you will receive an email with confirmation". Never received email, but €275 was debited from credit card. No Dutch helpdesk, no response to e-mail and when calling: we will send you an e-mail. As a mediator, Auto Europe does not feel responsible in any way for resolving the problem with their partner.”

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Posted 3 days ago

“Full Damage Cover is a RIP-OFF! Pure SCAM! Their prices are very high compared to other brokers. Just shop around and you'll see! I've been using autoeurope for the past 4-5 years, renting +20 cars, always opting for their full damage coverage. But guess what? I never had to use it until recently. In January 2024, I returned a car to Sixt with a tiny scratch on the front bumper, and what do they do? charged me with a €1400 bill! So, I file a claim with autoeurope on 01/02/2024 to use the "Full Damage Insurance", sending in all the documents they asked for. For the past two months, I've been hounding them, emailing and calling over 10 times, but nada! They just ignore me, pretending they never got my docs. That's a load of bull because every time I email, I get a confirmation with a reference number! Autoeurope is straight-up trying to stiff me. If you want to play it safe and not throw your money away, steer clear of autoeurope. Go directly to rental companies with full coverage. Sure, it might cost a bit more, but at least you won't end up in this mess. Make sure the broker has an ANVR and SGR badge!! I'm done with autoeurope. I'm taking my case to my lawyer and filing complaints to european customer center, ECRCS, and whoever else needed. And here's a message for Autoeurope: Before you ask for my voucher number, talk to your employee Fabiana. She knows what's up. And do me a favor, check how your staff conveniently "forget" about over 10 follow-up emails and calls, and claim they didn't get my docs. Your customer service sucks big time!!!!”

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Posted 4 weeks ago

“DON'T LOSE YOUR MONEY ... DON'T GO THERE !!! They don't respect most of the car rentals conditions. So once you pay on their website, then you won't be able to pick up the car from the car rental company. Of course they don't take any responsibility then. You lose your money, your time, your energy and and you still have no car. I had the bad experience twice, as you can see in pictures... NO MORE ! Their customer service is even worse. Maria from the reservation team is an awful adviser as she will make you get into even more troubles. Don't do the same mistake, get away from them.”

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Posted 3 months ago

“Flying tonight from India to France, was doing last checking on my booking, and discovered it has been cancelled with no notification. Unacceptable customer care, impossible to reach them by phone, nit answering to email. AVOID.”

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Posted 4 months ago

“Scam! do not book”

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Posted 4 months ago

“Arrived at Barcelona Airport to pick up car to be told the name on the account was incorrect and didn't match my husbands drivers licence. But his licence matched everything else including the card it was paid for on, the email address etc. It is clear there was some technical issue where the wrong surname for my husband had been picked up. 2 hours trying to sort it at the airport with 4 children in tow and still got nowhere. We were told its tough it's our mistake (yes because my husband doesn't know his own surname?!?!) It was clear it was a technical issue but instead of modifying or refunding they kept all the money and we had to book another car at the airport. Absolutely appalling customer service and I will be pursuing to the ombudsman. Stay well clear of these cowboys and don't waste your time speaking to the most unprofessional customer service workers I've ever come across.”

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Posted 5 months ago

“If I could give this a -10 I would AVOID this company at all costs!! We arrived in Malta to collect our car to be told it's been cancelled as we were 2 hours late! We put out flight number in when booking the car and this generated a pick up time, thinking theat will be fine. The lady behind the desk was the most rudest lady I've EVER come across, she basically stuck her fingers up at us saying the car was cancelled no cars available, nothing they could do! How can you treat people this way especially when they have just arrived with 2 young kids for a holiday welcome to Malta!! We thought it was just us but no every person that came into the office the booking was cancelled or another problem credit card driving licence etc!! We ended up going to another company Green motion which were a pleasure to deal with. DO NOT USE”

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Posted 5 months ago

“Booked a car through AutoEurope UK, with Hertz in Fez Morocco. When I got there they could only provide me with an Automatic, not a car with Manual Transmission as ordered. So I refused. Soon AutoEurope supported my claim for a refund, calling it a "Fleet Failure", but - surprisingly - in the end (after many mails) notified me they couldn't help me. Only telling me that Hertz won't refund my money. A mere three hundred dollars (little more) to lose a client. In conclusion, AutoEurope can be an intermediary to rent a car, pay for it & receive commissions for their role, but not when a fair solution is asked for no help for us as clients at all. Hertz being the bigger company they don't want to lose. Although I worked with both of them before, I lost my trust in Hertz & AutoEurope as well.”

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Posted 6 months ago

“Booked airport pick up in advance, flight was arriving at 11.15pm which is time I booked for. Arrived at Malaga Airport, nobody to there to pick us up. Office closed at 11.00pm, in that case booking should never have been accepted. Called the local company who offered a pick up location nearby to where we were staying in Marbella. Called the following morning to be told that the car could only be picked up at Malaga Airport, which was about an hour away and another €90 in a taxi, a cost we already incurred on arrival having been let down with no car to pick up at airport. I was not offered any alternative options. Asked to cancel and was told I had to wait until after 22nd October and speak to customer services. When I called Auto Europe, I explained that I was calling to complain, rather than telling me that I was not through to the right department, the lady allowed me to explain the whole situation and then told me I had to speak to customer services, she then cold transferred me through. I then spoke with Marco who did not have any of my information, so had to provide all details again. He then explained that they would have to investigate via the car rental company. When prompted, it then became apparent that Marco had no intention of doing anything, so I had to ask for details of where I had to write to. Absolutely shocking customer experience from start to finish, absolute fraud of a company. We will be taking legal action. NOT A COMPANY THAT CAN BE RELIED UPON OR TRUSTED!”

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Posted 6 months ago

“- Rental location incorrectly listed as on airport site - Rental company had given my car to someone with similar name(!), after prolonged wrangling eventually given downgraded car - Auto Europe not interested at all, customer service non-existent - Took SIX WEEKS to respond when these issues were raised during which time they had done absolutely nothing, essentially saying I needed to pursue it myself - Stark contrast with competitors such as Holiday Autos whose customer care is excellent - A shameful display. I bitterly regret using Auto Europe and certainly won’t be making this mistake again”

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Posted 6 months ago

“got charged once from Auto Europe, once from hertz, no damage to the car, full tank, just double charged for the car. impossible to connect to support.”

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Posted 6 months ago

“DO NOT BOOK WITH THIS COMPANY. It was the worst experience with a car rental broker company I have ever had. Where do I begin? Paid £185 to hire a car in Mallorca for 7 days. Our flight was delayed by one hour so we informed AE and were told this would not be an issue. I even had 3 telephone conversations with AE before our flight to confirm everything. We arrived at 9.30pm at Palma airport and no-one was there to greet us. We waited 30 minutes. I called the AE emergency number several times and nobody picked up. The car pickup office was now closed. We were left stranded with zero communication from AE and no way to collect the car. I was with my elderly mother who at this point was close to tears. We had to resort to a 130 EUR taxi to the hotel which was an hour and twenty minutes away. The next day, I called AE to arrange to collect the car. To my dismay, they said I would not be able to because I did not show up the previous night and they had CANCELLED MY BOOKING. I had paid to hire the car for one week. I then asked for a refund and was told I could not have one and the best thing was to hope I had travel insurance. They then put the phone down on me. This was the absolute worst start to our holiday and I then had to book elsewhere with another company (Goldcar) who were amazing and showed the kind of service this shoddy company lacked. I have had to go through my bank to request a full refund. I will never ever use this company again. Be warned - this is a broker company and not the actual car hire company. If there are any delays with your flight, they do not care and will leave you with zero assistance. To also add - every single person I spoke to at AE was incredibly rude. The customer service is shocking. I should have known to run for the hills as soon as this happened on the first call. USE GOLDCAR!!!! Amazing from start to finish.”

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Posted 7 months ago

“Auto Europe is a Scam. I reserved and pre-paid to reserve a car for 5 days. I showed up a bit over 2 hours late due to a delayed flight to Sardinia. When I went to the vendor to pick up the car they reported that Auto Europe automatically cancelled the car rental because I was a no show. The car had already been rented out to another person (also curious). The rental car company said they could do nothing and I should call Auto Europe asking about a refund. The Auto Europe representative told me they would do nothing because I breached the contract rules by showing up 2 hours late and not contacting them or providing flight details. That is a scam. I would have thought 2 hours wouldn't matter if I had prepaid to rent a car for 5 days. Other rental car companies (centauro) will give 12 hours before declaring a no show. Do not book via Auto Europe or any other booking agents, use the booking agent to search for vendors then book directly at the vendor.”

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Posted 8 months ago

Auto Europe is rated 1.1 based on 126 reviews