AUTODOC Reviews

Name: AUTODOC
Rating: 3.97

4.0 Rating 945 Reviews

75 %

of reviewers recommend AUTODOC

Company Reviews

Metrics

4.0

Based on 945 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

AUTODOC 5 star review on 15th April 2024

Geoff Hart

AUTODOC 5 star review on 23rd August 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a car part neally a month ago still not arrived, will not use autodoc again, if I had known it was coming from Germany I wouldn't have bothered”

Helpful Report

Posted 2 years ago

Dear customer, The information about our location can be found on our website in a Company section. Our standard delivery times are 4-5 working days. Due to the current restrictions and transportation limitations as a result of the COVID-19 crisis, delivery delays may occur. We sincerely apologize for the inconvenience and hope that delivered spare parts will serve you well. If you have any questions, feel free to contact us. Best regards, Autodoc team

Posted 2 years ago

“After reading all this bad reviews i hesitated to order to be honest. But i did it anyway. So 3 weeks later my order has arrived at a perfect condition and exactly with the items that I order. If you don't have a problem to wait 3 weeks then i do recommend them, great quality and services.”

Helpful Report

Posted 3 years ago

Dear Chris, Thank you for sharing your experience! We're thrilled to see you had a positive experience with us. Best regards, Autodoc team

Posted 3 years ago

“Hi, I needed some parts for my front suspension, So I ordered all sach front shock absorbers, Springs,Top mounts , dust kit for the front axle and a pair meyle wheel bearings for the front axle too , Now like a previous chap said if your not in a hurry order from autodoc as it come direct from Germany, it may take a week or two which was great ,well he is 100% correct i was in no rush and I saved plenty £££ from ordering from autodoc , I would highly highly recommend this great company , not only do they do a plethora of informative videos on you tube , you can order from them too at great prices , I know a few people have had bad experiences , which is shame as mine was great 👍 All the best Tom 👍”

Helpful Report

Posted 3 years ago

Dear Tom, Thanks so much for your positive feedback! We are glad that you are satisfied and thank you for your cooperation. Please, continue to follow our suggestions, we are waiting for you! Best regards, Autodoc team

Posted 3 years ago

“Autodoc took 6 weeks and 5 days to deliver my timing belt and service parts!!! Shockingly bad customer services promised 4 times to update me as to where it was and only told me after 5 weeks it was stuck at the border. AND the two fuel filters were the wrong one so I had to buy locally from a business that knows what they are doing. ALSO, the filter kits from Autodoc do not tell you what is included - you have to guess. I guessed wrong and ended up with two fuel filters that didn't even fit my car. Now Autodoc say I have to send them back to Germany to get a refund which would result in a net loss to me. My blood is boiling. If you want a pleasant speedy transaction probably best to buy from a UK business. At least then you can legally send anything damaged/wrong back for free. Autodoc asked me to revise my review so..... - Autodoc have refused to deal with the incorrect items they sent, asking me to return they to Germany at my own expense. I am out of pocket and stuck with items I cannot use and have no legal way to hold Autodoc responsible for their actions. BUYERS BEWARE”

Helpful Report

Posted 2 years ago

Dear Graham, We regret about the inconvenience caused by delivery issue. As often happens we must apologize from the courier’s name. Kindly note that we've contacted you via email to resolve the issue, but haven't received your reply. We look forward to hearing from you and for further cooperation. Best regards, AUTODOC team

Posted 2 years ago

“They always have the part I may need for my Vauxhall Omega, and the price is wonderful. Excellent service.”

Helpful Report

Posted 3 years ago

Dear Ms Pejsarová, Thank you for your positive feedback! It's great to see you satisfied and to be helpful for you. Best regards, Autodoc team

Posted 3 years ago

“Really good service and delivery time is also good. We have two cars and they keep everything I needed. Ordering is easy as well.”

Helpful Report

Posted 3 years ago

Dear Oscar, Thanks for the 5 star review! We are glad that you found our service useful. Continue to follow our suggestions. Yours faithfully, Autodoc Team

Posted 3 years ago

“Still waiting for delivery. 3 weeks now a d just some pratt on chat line pretending to help and disappears while u wait. No updates nothing. If your in UK do not waste your time with these people..”

Helpful Report

Posted 3 years ago

Dear John Stevens, We apologize for delay in delivery. We faced an issue because of Covid and Brexit restrictions. According to the tracking information your order has already been delivered. We hope that parts will serve you well. Feel free to contact us in case of any questions. Best regards, Autodoc team

Posted 3 years ago

“AVOID AT ALL COSTS. very bad support experience. still waiting to recieve refund on goods that were returned over a month ago. Replies to mails are always signed off by different people and often request information that is either irrelevant or already covered. Terms and conditions state refund will be issued once proof is provided that goods were returned. This is false would recommend to avoid. Latest is that afert I have been waiting over a month already they need to follow up with courier which according to them may take weeks.”

Helpful Report

Posted 4 years ago

Dear customer, Thank you for your feedback. We are very sorry that you have a such impression about our service. Unfortunately, we couldn't refund before the package was returned to our warehouse. The amount then was refunded to your account. Please accept our sincere apologies for the inconvenience. In case there is anything else we can do for you, do not hesitate to contact us. Best regards, Autodoc Team

Posted 4 years ago

“They make their money by scamming people. They send you wrong parts, and you have to pay to return it. Customer service is non existing. By far the worst experience I have ever had. This is the 3ed day and they still haven’t been able to help me. There is of cause not a number you can call. Only email and a completely useless chat, where you get kicked off, and then you get a new person , where you start all over again. By now I have 34 emails, spend 5 hours on the chat speaking to 7 different people, 3 days later still no solution. Not even close.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your review. We really regret your bad experience. We remind you that searching using license plate or car data cannot guarantee 100% compatibility, because different types of car parts with different specifications can be fitted to the vehicle and due to changes made by the manufacturer over the years. The description of goods contains OE numbers for comparison. It is always advisable to check compatibility using the VIN number with help of our support team, which is always at your disposal. We were glad to find a solution for your case and we will be happy to see you again among our clients and to change your opinion about our service. Best regards, Autodoc Team

Posted 4 years ago

Dear customer! Thank you for your feedback. We are sorry that you had a such experience with our store. However as we have checked the solutuion was successfuly provided along with a refund. Best regards, Autodoc Team.

Posted 4 years ago

“Ordered my part about 22 days ago no part arrived customer service are a joke how such a poor company can operate in this manner is mind boggling have had.my money for 3 weeks no part when i make contact they use a covid excuse about how long its taken complete lie have reported company for fraud”

Helpful Report

Posted 2 years ago

Dear Anthony Munro, We are sorry for delay in delivery of your order. Due to the precautionary measures regarding the corona virus our delivery times are a little longer than normal. According to the tracking information however the parcel has been delivered to nearest post office, the courier will try to reach within next few days. We hope that parts will serve you well. In case there is anything else we can do for you, do not hesitate to contact us. Best regards, Autodoc team

Posted 2 years ago

“They claim to have products in stock but they are not. They send the products only after 7 days from purchas after you enquire why did they not sent it . When I send them clarification emails, you receive a copy paste message telling you that they are sorry. They do not even bother to read your email. Do Not buy from this trader”

Helpful Report

Posted 2 years ago

Dear Marian, We are sorry for the inconvenience caused. We have over 2.5 million items in catalogue and several warehouses. Sometimes, in order to prepare your order, we need to collect products from different of them, and then send the order from the main warehouse. It increases processing time. Due to the precautionary measures regarding the corona virus (SARS-CoV-2) our processing and delivery times are a little longer than normal. We keep working hard to make sure that you can get your orders as quickly and safely as possible and we look forward to your understanding. Best regards, Autodoc team

Posted 2 years ago

“Still no part ordered 22 days a go, AUTODOC I have to say are really not very good at all.22 days now car off road what rubbish service.”

Helpful Report

Posted 3 years ago

Dear Mark, We are sorry for any inconvenience caused. Your case has been transferred to the quality control department and will be considered as soon as possible. Best regards, Autodoc team

Posted 3 years ago

“I am still waiting for my order of a brake calliper ,on tracking it's never moved,my wife is a key worker in the UK now without a car .the company do not reply,have been very unhelpful and seem to be very uncaring,they use a delivery company you carn,t contact.the tracking does not work ,they are not in the uk.Will someone help me please and actually contact me, Where is the part not a lot to ask I think it is it,!!!!”

Helpful Report

Posted 3 years ago

Dear Christopher, Please note that the package is at the UK already which is stated at the delivery service website. Besides, you do not need to pay any fees and there is no information stating otherwise. Be informed that the GLS is an independent company and they are responsible for the delivery time. The contact information is available on their website. Our manager will contact you shortly with a more precise information on your request. Best regards, Autodoc team

Posted 3 years ago

“Useless lead times for dispatch, they portray themselves as a UK company but fail to clearly state that goods are dispatched from Germany. Ridiculously long dispatch times when compared to other companies, maybe the price is a little better but the wait is not worth it.”

Helpful Report

Posted 3 years ago

Dear Mark, We sell car parts all over the world and many of our customers appreciate us for opportunity receive information and support in their language, even though the parts are shipped from Germany. Our goal is to offer our customers high-quality car parts at affordable prices so they can enjoy owning a car in perfect condition. We are confident that you will review your rating once you receive an order from us. If you have any questions, feel free to contact us. Best regards, Autodoc team

Posted 3 years ago

“Very good company...thanks”

Helpful Report

Posted 3 years ago

Dear Mr Naumovski, Thank you for choosing us! We appreciate you being our customer. Best regards. Autodoc team

Posted 3 years ago

“Very good company, however delivery times need to be improved for customers outside or Germany.”

Helpful Report

Posted 3 years ago

Dear Sofia, Thank you for choosing our service and for your loyalty. We will work to improve our services for you. Best regards, Autodoc team

Posted 3 years ago

“Very helpful staff and amazing prices 100% recommended. thanks”

Helpful Report

Posted 3 years ago

Dear Tom, Thank you for your nice review! We’re really pleased that you would recommend us, and we really appreciate your feedback. Best regards, Autodoc team

Posted 3 years ago

“Good Service! Ordered some spare parts for my car recently, and I am satisfied with the price, service and delivery time for the products. As well had an discount for the next order, and will be using them further.”

Helpful Report

Posted 3 years ago

Dear customer, Thank you for reviewing our service! Your feedback is much appreciated. Best regards, Autodoc team

Posted 3 years ago

“Brilliant in every way. I'm a mechanic and the choice of parts is great, you don't have to buy the cheapest all the time. Easy to use website and parts don't take too long to arrive. Very easy to use. I'll be a lifelong customer unless I'm absolutely desperate for something.”

Helpful Report

Posted 3 years ago

Dear Oliver, Thank you for taking the time to write a review! We're thrilled to see you had a positive experience with us. Thank you for being our customer! Best regards, Autodoc team

Posted 3 years ago

“Ordering was easy, delivery time was good and the goods were perfect. Delivery was a bit expensive.”

Helpful Report

Posted 3 years ago

Dear Michael, Thank you for taking the time to write a review. We're thrilled to see you had a positive experience with us. Best regards, Autodoc team

Posted 3 years ago

AUTODOC is rated 4.0 based on 945 reviews