Autonet Insurance Reviews

4.5 Rating 8,907 Reviews
90 %
of reviewers recommend Autonet Insurance
4.5
Based on 8,907 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
Documents Delivered On-time
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read Autonet Insurance Reviews
Visit Website

Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

Write Your review

Tell us how Autonet Insurance made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Anonymous
Anonymous  // 01/01/2019
Still waiting for documents after taking insurance out, has been nearly 3 weeks. Not good. No policy number or phone number.
Helpful Report
Posted 3 years ago
Hi Shelia, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy, I have passed your details on to our customer service team and someone will be in contact shortly. Kind regards Mollie
Posted 3 years ago
Very easy to insure and at a great price. So much better than my renewal
Helpful Report
Posted 3 years ago
Hi Dean, Thank you for letting us know you found the process easy to complete. Kind regards Mollie
Posted 3 years ago
I was disappointed in the "follow-up" from Autonet, from 2019 to 2020. The normal warning in advance of home insurance renewal, did not come. It was almost by accident, that I was prompted to renew my home insurance for 2020/2021 term by other means. That could have been catastrophic if I had a household incident, with NO insurance. I could not renew on-line, because I needed the quotation from the non-existent letter to do so. So I was obliged, at the last minute, to renew by telephone. That process (when I finally got through) took about 50 minutes, which occupied your staff member, as well as myself, at a time when corona-virus, made phone connections with your office (for any subject), a scarce commodity. I tackled your staff on the subject during our phone call. She advised that the "missing" letter had been sent 17 July (the renewal date was 10 August). I never received it. But AFTER the phone renewal on 10 August, I DID received a 'renewal reminder' letter on 12 August, but dated 3 August. That 3 August letter, did not make note of any PREVIOUS letter. So, that is my frustration. From my point of view, I received no renewal letter, I almost missed my renewal action, and I did receive a renewal letter, but 2 days late, and it suspiciously took 9 days to arrive, all the way from Stoke on Trent.
Helpful Report
Posted 3 years ago
Hi, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy, I have passed your details on to our complaints team and someone will be in contact shortly. Kind regards Annabel
Posted 3 years ago
Disappointed that I was charged an extra £44 because one of my named drivers had had a deer jump out onto his car
Helpful Report
Posted 3 years ago
Hi, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy, I have passed your details on to our complaints team and someone will be in contact shortly. Kind regards Annabel
Posted 3 years ago
Purchased insurance by phone on friday, was assured i would get a full insurance certificate, I still have only had an e-cover note and am unable to log in to my account because my password has not been not recognised, new one requested but has failed to materialise. all this despite raising the issues on e-mail at the week-end.
Helpful Report
Posted 3 years ago
Hi Michael, We are sorry to hear about this. Your policy documents have been reissued to you. If you wish for someone to contact you in regards to the portal please contact reviewsites@autonetinsurance.co.uk and someone will contact in regards to this. Thanks Annabel
Posted 3 years ago
Made a mistake with my name but Autonet then wanted £50 to correct it or £50 to cancel.
Helpful Report
Posted 3 years ago
Hi, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy. I have passed your details on to our complaints team and someone will be in contact shortly. Kind regards Mollie
Posted 3 years ago
Didnt like extra premium without explanation
Helpful Report
Posted 3 years ago
Hi Pauline, Thank you for taking the time to review Autonet, I am sorry to hear you aren't happy. I passed your file to our customer service team and someone will be in contact shortly. Kind regards Mollie
Posted 3 years ago
My review is based on the initial set up of my policy and does not cover any claims process as I have only had the policy for a couple of weeks. I received the documentation for my policy via email and could also view documentation via an online portal which appeared quite efficient. I was asked to provide copies of my and my wife's driving licences as she is a named driver on the policy together with check codes for the driving licences and also proof of no claims discount. I sent the required documents to Autonet's designated email address on the same day as I received the request. In the interim I needed to change the registration number on the policy as I had a personalised number that I wanted to use. I arranged this by an online chat with a customer service representative which again was quite efficient. I subsequently received a text informing me that I hadn't sent the documentation they had requested and my insurance would be cancelled at a future date if I didn't provide it. Again I had an online chat with a customer service rep and advised her I had in fact sent the documents and gave her the email address I had sent it to. She was then able to find my email after a while but informed me that my wife's driving licence check code didn't work and I hadn't provided proof of no claims discount (NCD). I informed her the NCD document was definitely on that same email. She then confirmed that the NCD document had been received but they needed a new check code for my wife's driving licence. I took the liberty of testing the check code afterwards that I had sent originally and it worked perfectly! Anyway, I obtained a new check code and sent it off with a request that they let me know everything was OK with it. As I hadn't heard anything after a few days I had a further online chat with a customer service rep to check that everything was in order. After answering the normal security questions and advising the reason for my contact the lady told me she noted I wasn't the policyholder and did I have their permission to act. I advised her I was indeed the policyholder after which she apologised and advised me that she was on another chat at the same time! She seemed to be struggling with my chat so probably not a good idea to try to multitask! She said she could see I needed to send a new check code for my wife's licence. Again, I advised her that this had been sent and gave her the email address I had been requested to send it to which allowed her to eventually find it, So I would say it was a poor experience to have sent documentation as and when requested on two occasions only for it to seem to disappear into a black hole both times and only retrieved once I had advised them of the email addresses I had sent it to. Not a great customer experience in my view. Hopefully, I never have to make a claim as I dread to think what will happen with all the documentation that would entail!
Helpful Report
Posted 4 years ago
Hi, Thank you for taking the time to review Autonet, I am sorry to hear you aren't happy. I passed your file to our complaints team and someone will be in contact shortly. Kind regards Mollie
Posted 4 years ago
They sent me a letter threatinig to pull my insurance because I had not replied to a letter or email that I had not received, wish I had used someone else.
Helpful Report
Posted 4 years ago
Hi Frank, Thank you for taking the time to review Autonet, i am sorry to hear you aren't happy. I passed your file to our customer service team and someone will be in contact shortly. Kind regards Mollie
Posted 4 years ago
Wanted a quote got one on the internet but would not accept my payment so rang to give details over the phone the person dealing with my query kept leaving me hanging on price went up by £60 !! so cancelled my wife's quote went through ok
Helpful Report
Posted 4 years ago
Hi John, Thank you for taking the time to get in contact, we are sorry to hear you aren't happy, I have passed your details on to our customer service team and someone will be in contact shortly. Kind regards Mollie
Posted 4 years ago
Very pushy when it come to proof of NCB. VERY DIFFICULT TO CONTACT THEM. Their email addresses don't work and the can find your proof of ncb themselves if they wanted to ????
Helpful Report
Posted 4 years ago
Hi Adie, Thank you for taking the time to get in touch we are sorry to hear you aren't happy, I have passed your details on to our customer service team and someone will be on touch. Kind Regards Mollie
Posted 4 years ago
I found it almost impossible to upload and send documents to there portal, took me three hours, never again
Helpful Report
Posted 4 years ago
Hi Ruth, Thank you for taking the time to review Autonet, we are sorry to hear you aren't happy, I've passed your details on to customer service team and someone will be in touch. Kind regards Mollie
Posted 4 years ago
To try and upload documents via there online portal is almost impossible, not impressed.
Helpful Report
Posted 4 years ago
Hi Ruth, Thank you for taking the time to review Autonet, we are sorry to hear you aren't happy, I've passed your details on to customer service team and someone will be in touch. Kind regards Mollie
Posted 4 years ago
New to autonet . But what a hassle having to get proof of NCB . Got what seemed like threats from autonet ??? To cancel insurance ? I'll see where I go at the end of my insurance year !!!!!
Helpful Report
Posted 4 years ago
Hi Adrian, Thank you for taking the time to review Autonet, I have passed your details on to customer service team who will be in contact shortly. Kind regards Mollie
Posted 4 years ago
Can’t find
Helpful Report
Posted 4 years ago
Hi, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Mollie
Posted 4 years ago
Easy to get quote and buy policies
Helpful Report
Posted 4 years ago
Hi, Thank you for the comments, we are pleased to hear you found the process easy to complete. Kind regards Mollie
Posted 4 years ago
Still waiting for insurance documents after a week
Helpful Report
Posted 4 years ago
Hi, Thank you for taking the time to get in touch, I have passed your details on to our customer service team and someone will be on touch. Kind Regards Mollie
Posted 4 years ago
very bad customer services i try to add some information about my company but girl start from me scratch and i give her quote ref number i told her i already have quote i just want to add company name but waste 22 min then i disconnect my call and proceed online.when i ask her why u ask me question again just one answer she give me we r regulate by financial regularity.i ask why u repeat again and again just come to point and save my time.then i disconnect call and buy online van insurance
Helpful Report
Posted 4 years ago
Hi Rana, Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Mollie
Posted 4 years ago
Pretty straight forward purchase. The only criticism I have is that when I spoke to an advisor about the quote earlier today, he advised it had gone up. He did advise me that if I paid today it would be the same. Logged in to pay online at about 7pm, it had increased, only slightly, but a bit annoying nevertheless !
Helpful Report
Posted 4 years ago
Hi Jeff, Thank you for taking the time to review Autonet, we place a great deal of importance on customer feed back. If you would like to discuss this further please don't hessite to contact our offices. Kind regards Mollie
Posted 4 years ago
You are lucky I stayed with you following the hassle I had setting up the policy.
Helpful Report
Posted 4 years ago
Hi, Thank you for taking the time to get in touch, I have passed your details to our Customer Services department and someone will be in touch shortly. Kind Regards Carly
Posted 4 years ago
Autonet Insurance is rated 4.5 based on 8,907 reviews