Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,908 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

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4.5

Based on 8,908 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods very good”

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Posted 2 years ago

“absolutely no communication skills have tried to phone twice waited 10 mins first time & 12 mins second time then immediately cut of. very quick to take money but then nothing no policy number no documents no communication. I don't no if I am insured or not so cannot drive my car and as they have my money I cannot afford to go elsewhere for insurance. don't have any dealings with this company.”

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Posted 2 years ago

“New to me but all looks good”

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Posted 2 years ago

“Terrible company customer service is absolutely appalling don’t insure with this company”

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Posted 2 years ago

“terrible absolutely disgusting cancelled my insurance then weeks later they have taken £200 from my bank account without my permission i have never seen accompany like this stay away at all cost”

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Posted 2 years ago

“They sent me my car insurance with the wrong reg plate where i lived the cost of the car Please don't go with them they are rubbish and not helpful”

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Posted 2 years ago

“Terrible company, stay away!!”

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Posted 2 years ago

“God help you if you need to call them, make an amendment to your policy or make a claim. Very quick and easy to take your money but the good service stops there. If you are 100% sure you will never need to speak to an advisor or make a claim them get your insurance here. Otherwise avoid like the plague and find a reputable company.”

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Posted 2 years ago

“Took about six weeks to get my quote for repair acted on. I spent lots of time emailing and phoning Autonet and Kitsune to no avail. Not one of my calls or messages were acted on. Diabolical customer service. The garage that did my repairs said they’d never come across such a dreadful company to deal with. They were very good and put in the legwork that your company should have been doing. They too had communication problems. I’ve since purchased a new car and will be canceling my Insurance with you in the next few days. I’d like to add that the last person I spoke to about my NCD was lovely and efficient.”

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Posted 2 years ago

“Absolute rip off. Quoted one price for my Dad who paid for the policy through go compare and after the policy was set up sent him a letter saying he had to pay another £130!! Then proceeded to charge him £25 to cancel it when the policy hadn't even started. Unable to speak to anyone on phone and only able to do this through live chat. This company made the mistake but disgusting way for an insurance company to behave particularly when it was them who made the mistake. AVOID AT ALL COSTS!!”

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Posted 2 years ago

“No one to speak to, l didn’t get my documents. It feels like a scam”

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Posted 2 years ago

“Parasites no assistance at all cancelled my policy at first chance they got to get out of a small claim causing lots of stress and problems . Oh and I had legal cover but still no help it’s just a big costly middle man”

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Posted 2 years ago

Hi, We are sorry to hear you aren't happy with our service and the email being sent to your spam folder. If you would like us to look into this further please complete the below form, https://www.autonetinsurance.co.uk/complaints/complaints-online-form Thanks Mollie

Posted 2 years ago

“I had an accident last Thursday, so 8 days ago. I spent Friday to Monday trying to get through on the phone line, but was just constantly on hold. So I wrote to them on Tuesday this week. I gave them my mobile and my email,address. I have still heard absolutely nothing from them. Thank goodness it’s only a bump as opposed to a write off. Not that they know that....”

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Posted 2 years ago

Hi Jonathan, We are sorry to hear you aren't happy with our service and the email being sent to your spam folder. If you would like us to look into this further please complete the below form, https://www.autonetinsurance.co.uk/complaints/complaints-online-form Thanks Mollie

Posted 2 years ago

“Absolutele joke of a company. My dad (73yo) has just taken out a policy with these scam artists. Had a phone call to say his claim from a few years ago had the wrong date on it by 2 months. Oh that will be another £298 then please... The policy isn't due to start for another 4 days so he said to cancel it as he's not paying that. Oh that'll be £25 cancellation fee then.. Absolutely disgusting how this company is operating.”

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Posted 3 years ago

Hi, Thanks for taking the time to get in touch with us. We are sorry to hear you aren't happy with our service or charges. Your file is with our complaints team and they have emailed you a response in regards to your concerns. Thanks Annabel

Posted 3 years ago

“Beware!! If you find yourself having to cancel through no fault of your own.....they will charge you the earth!! £83 to cancel as I had to sell my car. Zero empathy zero customer service skills. Avoid”

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Posted 3 years ago

Hi Lisa, Thanks for taking the time to get in touch. We are sorry to hear you are not happy with the fees for cancelling your policy. We have passed your details to our Customer Service team, who will be in touch. Thanks Annabel

Posted 3 years ago

“Changed to a newer model car to be told they can’t insure it and then gave me a quote for a new policy 3x more expensive and then got told they be taking £50 of my refund due to canceling which is not my fault , and all they say on here and other places were sorry which is bull and go down complaint path which is also bull , so be warned stay away and pay that little bit extra from a proper insurance company to save you the hassle of cowboys like this”

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Posted 3 years ago

Hi Darren, Thanks for taking the time to get in touch. We are sorry to hear that you aren't happy with our service and we couldn't offer a price you were happy with on your new vehicle. We do offer customers who are not happy the opportunity to make a complaint if they wish, if you would like to do so please complete the below form; https://www.autonetinsurance.co.uk/complaints/complaints-online-form Your complaint will then be reviewed by our complaints team and they will be in touch. Thanks Annabel

Posted 3 years ago

“Policy auto renewed, my error as I did not see the email. The day after it renewed I telephoned them, incidentally, I was on the phone for over 45 minutes, to see how much the cancellation charge would be. After being passed around to three different departments, two of which quoted me the same price of £31 to cancel, after being told that they couldn't match the quote I had from another provider (over £200 cheaper!), the cancellation fee then went up to £54.”

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Posted 3 years ago

Hi Amanda, Thanks for taking the time to get in touch. We are sorry to hear about your experience with us. If you would like us to look into this further please complete our online complaints form; https://www.autonetinsurance.co.uk/complaints/complaints-online-form Thanks Annabel

Posted 3 years ago

“set up and bought insurance,few days later they said id put a date wrong in previous claim ,wanted to add 408quid to my week old policy to change it and keep it running ,i declined and they said would start as new policy and this time 300 quid more ! ,i went right through the whole application again to be told this.i said its unacceptable and i will cancel in the morning .438 pounds upto 800 odd for a date error!!1.greed has cost them as i had 2 other vehicles ready for insurance.AVOIDim going to trash them all over the net for this .wasting my time and money”

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Posted 3 years ago

Hi Bren, Thanks for taking the time to get in touch with us. We are sorry to hear your aren't happy with our service. We process additional checks on policies including the Claims & Underwriting exchange, following this check we needed to contact you to review the details on the policy. We are sorry we couldn't offer you a rate you were happy with on the updated details. If you would like us to look into this further please complete our online complaint form; https://www.autonetinsurance.co.uk/complaints/complaints-online-form Thanks Annabel

Posted 3 years ago

“I filled all details of a claim I made 3 years ago when an unknown driver hit my car when parked in the road outside my house when I was looking to renew my insurance. I foolishly paid there and then online then the next day received an email saying they’ve got details of a claim I made 3 years ago, could I ring them to provide details. They said that I said it was a non fault accident but according to my current insurers, it was a my fault accident. I was told insurers say a third party hitting my car and driving off IS MY FAULT! Apparently, if they can’t claim off a third party, then it’s your fault. My quote was £212 but they had to rerun the quote saying the accident was my fault and it came out £112 extra! So I told them to cancel it and give a refund. To add insult to injury, they charged me a £25 administration fee for doing so! Not Happy.”

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Posted 3 years ago

Hi, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy. I have reviewed your file and can it is currently with our complaints team. Kind regards Mollie

Posted 3 years ago

“BEWARE. Cancellation fees extremely high! Been with Autonet for 3 years. Cancelled my insurance and got slapped with a £50 cancellation fee plus a £50 broker cancellation fee! Raised complaint, no response in this but now a letter demanding even more money! Beware, cashing in at every point possible! You have been warned....”

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Posted 3 years ago

Hi, Thank you for taking the time to get in touch on reviews.io. We are sorry to hear you aren't happy with our fees. Our complaints team have written to you on the 4th of March, this letter outlines the investigation into your complaint and the outcome. Please let us know if you do not receive this. If you need anything further please feel free to get in touch. Thanks Annabel

Posted 3 years ago

Autonet Insurance is rated 4.5 based on 8,908 reviews