Autonet Insurance Reviews

Name: Autonet Insurance
Rating: 4.46

4.5 Rating 8,908 Reviews

90 %

of reviewers recommend Autonet Insurance

Company Reviews

Questions

Metrics

4.5

Based on 8,908 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Phone:

08444 930 870

Location:

Nile Street, Stoke on Trent United Kingdom
ST6 2BA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchase process was easy but have seen low reviews online”

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Posted 3 years ago

Hi, Thank you for taking the time to leave us a review. We appreciate your feedback. We are pleased you found the process easy. Thanks Annabel

Posted 3 years ago

“Initially online problems which meant payment did not go through. Now sorted”

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Posted 3 years ago

Hi, Thank you for taking the time to leave us a review. We appreciate your feedback. Glad we got everything sorted for you and apologise for the initial error. Thanks Annabel

Posted 3 years ago

“cheapest quotes but no extras”

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Posted 3 years ago

Hi, Thank you for taking the time to leave us a review. We appreciate your feedback. Thanks Annabel

Posted 3 years ago

“First time use complete online”

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Posted 3 years ago

Hi, Thanks for taking the time to leave us a review. We appreciate your feedback. Thanks Annabel

Posted 3 years ago

“Im happy with the car insurance”

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Posted 3 years ago

Hi, Thank you for taking the time to leave us a review. We value your comments. We are glad to hear you are happy with your car insurance. Thanks Annabel

Posted 3 years ago

“Good quoting systme via GoCompare quoted me £375pa thought i would try direct to autonet and it quoted £785pa lol its too soon to say whether they actually pay up - hope i dont find out ...”

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Posted 3 years ago

Hi Jeremy, Thank you for taking the time to leave us a review. We appreciate your feedback. If you would like us to investigate the differences in quotes please email us at ReviewSites@autonetinsurance.co.uk with some further details such as when did you complete the quotes, and we can look into this for you. Thanks Annabel

Posted 3 years ago

“good, but expensive”

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Posted 3 years ago

Hi Jane, Thank you for taking the time to leave us a review. We appreciate your feedback. Thanks Annabel

Posted 3 years ago

“Easy and cheap. All you want from an insurance.”

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Posted 3 years ago

Hi Matthew, Thank you for taking the time to leave a review. We value your feedback. Pleased that you were happy with the process. Thanks Annabel

Posted 3 years ago

“I haven't spoken to anyone reguarding my renewal of house insurance. I hope it has been renewed. If not then please contact me on 07706286092. Thanks, Vicky Cooper x”

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Posted 3 years ago

Hi Vicky, Thank you for taking the time to review Autonet, I have reviewed your file and can see you have spoken to the household team today. Kind regards Mollie

Posted 3 years ago

“Easily set up and understandable.”

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Posted 3 years ago

Hi, Thank you for letting us know you found the process easy to complete. Kind regards Mollie

Posted 3 years ago

“I renewed my insurance but I checked my cover not but it was not on the website.”

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Posted 3 years ago

Hi, Thank you for taking the time to review Autonet. Kind regards Mollie

Posted 3 years ago

“Was an easy site to use”

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Posted 3 years ago

Hi, Thank you for taking the time to review Autonet. Kind regards Mollie

Posted 3 years ago

“A “confusion” of paperwork, arriving days apart, some 29 pages, most of which were double side printed, of legal and personal information. The first letter from Autonet, dated 12th May, arrived on the 18th May, requesting that I contact the office...the “request” was supported by a veiled threat “Failure to contact will result in an additional premium being charged or the cancellation of your policy”! Threatened thus, I contacted the office on 19th May and, as advised and required, paid an additional £152.76 to cover an accident on 28th April 2017. This additional premium included an “adjustment fee” of £14.96! On 21st May I received a letter dated 19th May which thanked me for taking out an insurance with Autonet. This letter provided a breakdown of my premium paid, namely £486.59. On the 22nd May I received a letter dated 19th May, which amended my policy and included the additional premium I had paid (under “threat”, as described above!) Amongst this confusion of paperwork was the instruction for me “.....check the enclosed statement of fact/proposal form very carefully...” Again, this request was accompanied by another “veiled threat”...”Incorrect information could result in your policy being cancelled at a later date, a claim being rejected or not paid in full, or your policy being declared void!” I am thanked again for insuring with Autonet, and wished a year of trouble free motoring! I am still working through my “confusion of Autonet paperwork” and I have just spotted some errors and omissions on the “Statement Of Insurance” pages 1 & 2 of 3 (duplicated, because I received it twice by separate post!) Consequently, sadly, I am required (under threat, as detailed above!) to contact Autonet to correct the errors and omissions! Will I renew my car insurance with Autonet next year...assuming of course that Autonet, in the meantime, have not declared my policy void? I think not!”

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Posted 3 years ago

Hi, Thank you for taking the time to get in touch, we are sorry to hear you aren't happy. I have passed your details on to our customer service team and someone will be in contact shortly. Kind regards Mollie

Posted 3 years ago

“Premium was good until the extras were added which added £75.00 to the amount !!”

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Posted 3 years ago

“Very helpful when you phone them up.”

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Posted 3 years ago

Hi, Thank you for the comments, we are pleased to hear you are happy with the service from Autonet. Kind regards Mollie

Posted 3 years ago

“Offers a service typical of its kind - usual obscure calculations influencing premium, staff polite but uninformed reading from scripts unable to say why it is asking particular questions”

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Posted 3 years ago

Hi, Thank you for letting us know you are happy with the service from Autonet. Kind regards Mollie

Posted 3 years ago

“Did not get a response to my initial email so had to send a follow up for a reply. Did not find Autonet were helpful regarding cancelling insurance due to current circumstances with Covid-19, especially seeing as I am still stuck abroad and do not anticipate using my vehicle over the next 3-6 months potentially. Its a shame as we own another vehicle and the insurers happily reviewed the policy and pricing to meet our needs.”

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Posted 4 years ago

Hi Thank you very much for taking the time to get in touch. We place a great deal of importance on customer satisfaction and would like to look into this for you. Unfortunately we do not have enough information included on your review to locate your file. If you would like us to look into this further, please can you get in touch via reviewsites@autonetinsurance.co.uk. If you include your contact details and a short summary, we will be able to locate your file. Kind regards Mollie

Posted 4 years ago

“Competitive prices. Have never claimed so can't comment on claiming. Don't accept their auto renewal as it is very inflated.”

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Posted 4 years ago

Hi, Thank you for taking the time to review Autonet, we are pleased to hear you found the price competitive. Kind regards Mollie

Posted 4 years ago

“I have only just taken out insurance with them and have never used them before, so feel it would be unfair to choose a star rating at present, so hence why i have gone middle ground”

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Posted 4 years ago

Hi Netty, Thank you for taking the time to review Autonet. Kind regards Mollie

Posted 4 years ago

“I have just purchased Van Insurance, and it has asked me to review, and ill have a chance to win an ipad mini.”

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Posted 4 years ago

Hi, Thank you for taking the time to review Autonet. Kind regards Mollie

Posted 4 years ago

Autonet Insurance is rated 4.5 based on 8,908 reviews