Auxillis Reviews

4.4 Rating 622 Reviews
85 %
of reviewers recommend Auxillis
4.4
Based on 622 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5

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Auxillis 1 star review on 13th February 2023
Aukse Zalpyte
Auxillis 1 star review on 13th February 2023
Aukse Zalpyte
Anonymous
Anonymous  // 01/01/2019
Had a great experience with this company and would recommend it all the time
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Posted 1 month ago
The staff was very helpful
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Posted 1 month ago
Auxillis made the procedure less stressful than I thought, l have no problem. recommending them.
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Posted 1 month ago
Car was provided as they said. No problems.
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Posted 1 month ago
car delivered by Auxillis, funny it was parked on our next door neighbours drive the other driver in second car was laughing . That said given a tour around the car and shown the marks on the bodywork and recorded on paperwork that is given to you . Well tailored . thanks
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Posted 1 month ago
Great company everything was done on time would definitely use this company again keep up the great work
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Posted 1 month ago
Replacement car delivered when said it would be and collected when asked to be returned. Very good.
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Posted 1 month ago
Good service e
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Posted 1 month ago
Very good service, delivered & collected on time, no issues
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Posted 1 month ago
By being on time delivery and collection courtesy staff.
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Posted 1 month ago
The repair to my vehicle was completed , let me know step by step what the repair was. Caring friendly service . They showed care and compassion
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Posted 1 month ago
I couldn't have been happier with the service I received from Auxillis. Everything went smoothly with collection and delivery.
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Posted 1 month ago
We only had the hire car for 10 days after the accident, but I cannot fault them with the service they provided.
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Posted 1 month ago
Our car was hit by another car and our repairing dealer suggested we go through Auxilas who they have a deal with, all that happened was the third party changed his story and we kept getting pestered by Auxilas. We then terminated the contact and contacted our insurer who again suggested we go through Auxilas we declined and they insisted but it came to the same conclusion. There is CCTV evidence of the incident but the police refuse to get involved and therefore the CCTV cannot be released. Auxilas are hounding us to sign a credit agreement which would make us reliable for the entire repair. I have already said to my insurer I will pay the excess to expedite the repair but we are continually hounded by Auxilas. This is all against a back drop of my premium doubling in one year despite the fact I have never claimed in 20 + years.
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Posted 1 month ago
Excellent service, very prompt delivery on the day, and same when the car pick up was due. Friendly and obliging guy on both occasions.
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Posted 1 month ago
Scam company. Multiple call handlers on multiple occasions reassured me I didn’t have to pay for a replacement tyre/ call out charges. Apparently, I should have read the terms and conditions more carefully, but your own customer service team don’t need to? It’s okay to give customers the wrong information? No apology for misleading customers either. Auxillis - you have been referred to the British vehicle rental and leasing association. Please train your staff…or perhaps refrain from misleading your customers. ✌🏻
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Posted 1 month ago
Excellent service and lovely hire car.
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Posted 1 month ago
Very happy with service
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Posted 1 month ago
Customer service was great
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Posted 1 month ago
Finally accepted £500 gesture of goodwill after a simple repair that should have taken 6 months max, taking nearly 2 years. 2 body shops, 6 attempts to repair, 4 hire cars, 4 independent engineers, 1 awful Auxillis CEO, 1 dreadful Auxillis Customer Satisfaction Executive, a lot more incompetent Auxillis staff... This all feels like a scam from my experience as you get no help from the financial ombudsman as they aren't an insurance company and the finance they offer for the loan vehicle/vehicle repair based on getting a acceptable level of service (which they do not actually provide) isn't reason for the ombudsman to step in. I spoke to an ombudsman about this and they said themselves it doesn't seem fair, however the law means it's not in their scope. I'm dealing with too much mental health stuff (brought on by this) to be able to devote time to fight this via legal proceedings. I lost a lot of money on my vehicle based on not being able to sell it as planned around the accident date and then a further year and a bit added in top from Auxillis incompetence, I took a bath on my car value :/ Honestly avoid this company!
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Posted 1 month ago
Auxillis is rated 4.4 based on 622 reviews