Name: AV Lounge
Address: 201-203 Streatfield RoadHarrow, ,, London
Rating: 4.70

“Extremely unprofessional. Retrospectively added on charges when failing to communicate costs and agreeing these with us upfront I.e. Stated certain items would be supplied but were never informed of the cost until we were issued a final bill. Making decisions about our setup without communicating to us and at the last minute stating we should make other arrangements after payments has been made. Charged for a restocking fee for items we removed before installation despite not stating this in any contractual terms issued to us. Paid for a design and installation service yet the design was not comparable to the amount charged. Few mistakes along the way but the lacking customer service avoided taking any accountability for these. Doubt I'd recommend and I'll be informing the company that recommended them to select a different partner in future”

Helpful Report

Posted 6 years ago

“Extremely unprofessional. Retrospectively added on charges when failing to communicate costs and agreeing these with us upfront I.e. Stated certain items would be supplied but were never informed of the cost until we were issued a final bill. Making decisions about our setup without communicating to us and at the last minute stating we should make other arrangements after payments has been made. Charged for a restocking fee for items we removed before installation despite not stating this in any contractual terms issued to us. Paid for a design and installation service yet the design was not comparable to the amount charged. Few mistakes along the way but the lacking customer service avoided taking any accountability for these. Doubt I'd recommend and I'll be informing the company that recommended them to select a different partner in future”

Helpful Report

Posted 6 years ago

“Can report the products were fine. However.... I'm really, really disappointed to have to report that further down the line, AV Lounge were very unco-operative with TopCashback in settling my cashback. Especially after I had sung the praises of AV Lounge and given them a ringing endorsement after good customer service at the start of my "journey" with them. I spent £1,077.00 on Sonos products with them. Cashback was meant to be 13% (£140.01). They only sent TCB £95.06. TCB entered into negotiations with them. AV Lounge then said the Ts&Cs excluded VAT. (Although their Ts&Cs on TCB now state this, on the day I made the purchase, this was NOT mentioned in their Ts&Cs, what's more, I had a printout of the offer page on that day as PROOF). Anyway, they maintained it had to be without the VAT. So taking the VAT off, the purchase comes to £897.50. 13% of that is £116.68. AV Lounge refused to increase the £95.06 already sent over to TCB. I took this as far as I could with TopCashback. They agreed with me that the Ts&Cs of the offer on the day should stand, as per Advertising Standards, but they could not get AV Lounge to agree to this. As a goodwill gesture to me, TCB themselves gave me an additional £34.57, as despite their best efforts they were unable to recoup the shortfall of £44.95 from AV Lounge. This means that in total I've received £129.63 cashback. Still £10.38 less than what AV Lounge advertised I would receive. Seeing as I had to make many phone calls to TCB to try and resolve this, I'm out of pocket to the tune of about £20. I'm going to make sure that I broadcast this on social media, as potential customers of AV Lounge, through cashback websites, need to be aware that AV Lounge will not fully honour their promises. I'd love to hear what AV Lounge have to say about this, and am open to updating social media more positively if they are able to put this situation right.”

Helpful Report

Posted 7 years ago

“Excellent service - many thanks”

Helpful Report

Posted 7 years ago

“I bought a Bosch Freezer from AV Lounge. I ordered it on Thursday and it was delivered on time on Tuesday. Price very competitive and delivery at no charge. I would use them again.”

Helpful Report

Posted 8 years ago

“Didn't realise that multi-regional DVD player meant that the unit had essentially been hacked. This means I cannot upgrade the software on my Sony s6200 Blu Ray DVD player and so cannot use any of the Sony networking apps like iPlayer, Netflix. If I had known, I would not have bought this equipment. It is usable for the playback of my US and UK DVDs and 3D Blu Ray, so that is at least something.”

Helpful Report

Posted 8 years ago

AV Lounge Reviews