“Beautiful watch my husband loved it, I gave it to him for our 15year anniversary. Great customer service, the original watch I chose was out of stock so I was able to upgrade.”
“DO NOT BUY. AWFUL CUSTOMER SERVICE.
Ordered a Black Timeless Classic Face from AVANTWOOD. When I received it, the watch face was misprinted. Per the companies refund and return policy - I reached out first to negotiate a return. It took DAYS for the company to respond - I sent the non-custom watch back using the return address they specified using USPS and paying for shipping (even though their policy states that they would pay for shipping for any defective watches). When they did respond, I was informed that I had sent the watch to the wrong address - which was the exact address they had on their website in their return policy to send returns - and they would not be able to find or refund the watch. When I have attempted to continue dialogue - they have ghosted me. Choose a different company to purchase a watch.”
We normally reply to all our emails within 24 hours. However many of our staff called out due to illness during his inquiry. We apologized for the delay and provided the return address so we can process a refund for the customer however the customer sent the product to a previous address which have all been updated on our website.
We have also offered the customer a full replacement due to the defect.
We truly care for all our customers and want to ensure that they are 100% satisfied with our product and service. We also kindly asked if the customer would revise the review after the issue had been resolved but never heard back from them.
Although it is very rare in some cases a watch may arrive defective or damaged due to shipping.
However in this case the product was replaced/repaired under warranty.
We truly care for all our customers and want to ensure that they are 100% satisfied with our product and service. We also kindly asked if the customer would revise the review after the issue had been resolved but never heard back from them.
Our staff has already reached out to the customer to resolve the issue. We kindly ask that this review be revised 😊
We truly care for all our customers and want to ensure that they are 100% satisfied with our product and service.
We encourage all customers to reach out to us with any questions or concerns before placing an order with us!
“I purchased this watch as an anniversary gift for my fiance and he loved it. There were a few scratches on the face but I will be ordering again in the future.”
“Love, love, love these watches! I recently bought two of them and I'm extremely happy with my purchases. I bought the classic zebra wood and the chronos pink rose women's watches.”
“Made the perfect Father’s Day gift. The engraving was beautiful! Only wish it had come with a sizing tool so we didn’t have to pay to have links removed. But the quality was great”
“I love the lightness, and how comfortable this watch is. It is a nice addition to my watch collection. I have a simple design Avant Wood watch and it's perfect with any outfit.
Salute to Avant Wood Watch Co.”
“My husband was super excited to receive this. He really loves the look of the watch and weight. It came nicely presented. He says the casp will take some time to get used to but overall very happy with the purchase!”
“Beautiful watch, I was pleasantly surprised at the quality and speed of delivery, especially considering I got it engraved. My husband loved it! It was a little difficult to adjust the size, but once it's done, it's done. I would definitely recommend!!”
“I purchased this watch for a 30th anniversary gift for my husband. It is beautiful! The engraving was perfect and the packaging was perfect for gift giving.”