“Not even worth one star, I moved in 2018 house has been so cold both avant and NHBC have ignored the seriousness of the issues where they came out inspected all windows with a credit card and with findings draft coming into the house via windows , this is an area manager of NHBC class as technical . After 5 years of fighting them both With no outcome and no suggestions, I had a thermal image report By accreditation technical manger in this field in my favour , presenting this to them , they both refused to accept . I have sent an email that I will now be taking them to court. And basically laughed in my face via email. They think as they have a retainer and millions they can get away with it and because we are the little people we let these rip off merchants get away with, well I have now threatened them my proposal of legal actions against Avant homes email sent to all directors . I will no bow down to them and feel that they can beat me due the their bank account . This report is binding and will stand in court and will be in my favour. Avant know this but they assume money will drain me and give up. Avant will do every thing in their power to find loopholes for me to,loose. But they have messed with the wrong person, and they know this as I have fought tooth and nail ,on other issues I have won. I have a good legal team who have found legal loopholes to bring them down as over the years it was impossible as client were drained from legal,fees but things have changed I’m looking forward to bringing down Jeff Fairburn and his team of directors”
“Avant Homes Highstonehall ZERO Stars..I moved into my house here July 2022.It’s been a shocking experience right from the start.The handover day getting keys had no magic with the amount of problems we seen. We were promised it all would be fixed.The staff here are not helping,non engaging at all.No one seems to care about any issues on my property.Few snags have been attended to but they have been done to a poor standard which is not acceptable.Its clear the after care service is a joke.Seriously I have spoken to everyone i can to try & get avant to fix the snags but getting no where.It’s very frustrating not worth the stress after paying 300k+ for the house.I had asked to speak to a director several times & to get an apology but i was refused instead 1 week later i had a member of avant staff visit the house & told me i wasn't getting an apology, that's all he was here to say nothing else,His name was bob,he didn't listen to me he aggressively spoke over everything i said i couldn't even finish a sentence.He smiled in my face & kept saying the same thing over & over that i wasn't getting an apology from avant.I had to ask him to leave,later site manager attended & said don't worry everything will be fixed he will make sure of it for us..i was left in tears after he left very upset.My son tried to find out what happened & was told bob no longer works with avant but we dont believe that,hes either no longer working there or simply hes been moved site,i cant confirm this! My son complained heavily from this point onwards on my behalf & he was accused of harassing customer services & that avant would not tolerate this behaviour & we were told that avant would strike us off if this continued?At This point i felt helpless & confused.This was so frustrating as it was avants attempt to clearly fob us off under a false allegation that was made up via my son calling several times to get through to somebody in customer service as our liaison manager was non existent, Lies were created against him throughout the staff & it had turned from us trying to contact avant customer services to avant blaming him for harassing behavior. From this point onwards my son asked avant homes for ALL communication to be recorded via email communication only as this was getting out of hand.He had asked for an updated snag list via email to hopefully get avant to commit in writing what was going on with snags which again was refused.Every email back did not correspond to what he was asking,We knew at this point there was foul play involved.it was coming towards the festive period 2022 & we decided to let things calm down as the stress was high & we would re-try january 2023,So we called avant customer services in january & still we were refused an updated snag list for our property to see what was the plan here for outstanding works to be done.Emails were still not corresponding to what were asking so we tried the avant complaint procedure via the website & after a long stressful phone call to complaints department we discovered that over the festive period our liaison manager had marked down all of the snags as completed on our property & there was no outstanding works to be done.At this point it was just unreal from avant.I had explained on the phone this wasn't true & only a few snags had been attended & fixed poorly & there was a lot left to do,because remember we had made the snag list originally on handover day with a site manager & sales ,so we had a list ourselves but we were trying to get avant to commit to there own list to see what was happening on there side with projected dates of repair as nothing was being done.But i was told if i wasn't happy to pursue via complaints again.Cornered.Just to add i had emailed directly to head of customer services november 2022 before the calm down festive period asking for help & this email was never answered AT ALL. So after all this i emailed avant complaints again restarting my complaint from the beginning hoping to reach a member of staff within the department willing to help.i got an email back outside the stated reply time basically saying the same stuff. so i will try but i cant see it happening by what i have read of other reviews,also the email stated again avant have a zero policy toward abusive behaviour & this wouldn't be tolerated therefore avant will not accept abusive calls or meetings & that a phone call by myself was overheard by staff previously etc.i had stated this was wasn't the case in earlier email. Our driveway was cleaned by avant snags & the acid they used changed the colour of the driveway from charcoal to red.they wont accept liability for this brand new driveway.The street is Bad a neighbour has printed a house size banner on his home saying ''DO NOT BUY! WE R IGNORED BY AVANT CUSTOMER SERVICES!''' The Whole Street Is A Mess Below Standard.Rushed”
“Disgusting customer service in Scotland. Been in 12 months and still nothing done. They come round, promise works and don’t deliver. It’s all lip service to keep you happy (at the time). Want to bodge their own failings rather than replace them for new. Only answer emails they want to. Ignore anything that might cost them money to fix. STAY WELL CLEAR OF THESE COWBOYS!”
“Still waiting nearly 5 years on for our mains electric box to be fixed, customer services just ignore complaints, and the head of customer services won’t even acknowledge customers, increasingly frustrating and no further along from the day it was reported. About 6 different people have come and looked and said they will sort, but nothing gets done!! Avoid at all costs!! They don’t care as soon as they have your money!!!”
“Incredibly poor service from start to finish. Sales team were slow responding to any enquiries we had, consistently gave wrong information and failed to inform of us "spec changes", which meant that our home was missing a lot of things we were shown in the show houses and had been part of the reason we chose to buy the home. When we disputed these being removed without us knowing, we we're basically told that nothing could be done as these were no longer offered. Floor plan changed to essentially remove an entire room without us being aware, again down to "spec changes".
Many options "sold out" only to find people around us were still able to have them. Kitchen fitted in entirely the wrong colour. House was dirty, grout stained before even moving in (still not fixed almost 11 months after).
The aftercare/snagging teams are as bad as the sales teams, takes weeks to even get a response about the simplest of things.
Endless list of snags which take forever to be rectified, our snag list was lost by Avant twice. Promises made by them are forgotten about as soon as they receive your money.
By far the worst company we've ever dealt with, avoid at all costs, endless problems and stress.”
“Appauling..
I contacted them in 2020 about a door fault. There were between 3 and 5 visits to recifiy the issue. The same fault still rermains. They are refusing to fix the issue as 2 years has passed since the property was sold even though ist still the same issue. Unhelpful, shonky cowboys. Don't buy from them. I have escalated to NHBC. From a neighbour
"Hi Alistair
I agree that NHBC is the way forward and I hope you get it sorted out. They were very helpful when we made a claim.
Avant have never been interested in customer care and finding solutions and it has been worse since Jeff Fairburn of Persimmon bought them out. He has reduced the spec and choices available greatly in their new developments and every penny is a prisoner.
The more claims against Avant which have to be settled by NHBC the better really as Avant will find it more difficult to be accepted under the scheme in future."
here here”
“Melton View site left unfinished Avant don’t care been here 18 months last house sold 16 months ago roads not finished old compound still a mess park not finished rubbish and building materials left all over road lights not working just a complete mess and no communication from Avant also we were all signed up to Greenbelt a company who have a terrible reputation on Trustpilot for exorbitant fees Do Not Buy”
“I purchased a house from Avant 5 years ago and we are still awaiting repairs to be finished, and getting ignored by customer services. The sales lady was great, promised the world, as they do to sell a house. As soon as we signed the papers problems started, they were nearly a year behind schedule yet upto the week before we moved in they were still saying it would be ready on time, yet you could tell by looking at it, it was still a shell! We’d already sold and living with my mum so we were going to pull out but we were offered a different house instead, we were upset we didn’t have any of the fixtures we’d spent ages picking, but we had a house and with 3 kids, we moved in, the sewer backed into and flooded the downstairs a week after moving in, the finish was awful, plaster lumps, walls lopsided, scratched windows, electrics in the garage tripped, flat roof leaked, mains electric meter was put in the box wrong so it didn’t shut properly, we’re still waiting for this to be fixed, rain leaking into the window frames, which apparently isn’t covered, the grass died because they used no top soil, but apparently our lawnmower was blunt, the list filled 2 a4 pages. It ruined the whole experience of buying a new home, and I wouldn’t buy one again, trying to get anything done is like banging your head against a brick wall, so we ended leaving a lot of the snags and just focused on the big things, here’s hoping they’re fixed within the next 5 years! Save yourself the stress and buy with someone else!”
“Too many problems to mention. The staff are more interested in chatting up your female partner! Disgraceful behaviour trying to exchange phone numbers!”
“We viewed the lorton show home at klyppr village clipstone and it looked lovely so we decided to purchase one and that's where the the whole experience went wrong ! The house we moved into was absolutely rubbish terrible build quality and I eventually stopped at 72 snags we have had the kitchen company out around 5 times the window company at least 4 times as well as the flooring company we have been in over a year now and still we are waiting on things being rectified , we have had two lots of turf laid and it was that bad I have had to pay a professional company to sort it out at the cost of £3500 !!!! The kitchen will not last another 12 months ( falling to bits ) and my living room floor had a massive dip in it how the hell can this pass inspection before being handed over absolutely terrible company very very poor quality houses”
